Instincts Clairol Demi-Permanent Hair Color Cream Kit - 5W Medium Warm Brown, Cinnamon Stick: Ammonia-Free, Paraben-Free, Contains Coconut Oil, Vegan
$8.49
Color5W Medium Warm Brown, Cinnamon Stick
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- $34.49Buy 1, get 1 40% off select Madison Reed hair care4.4 out of 5 stars with 889 ratings
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Guests are saying
This hair dye product has garnered mixed feedback from guests, with many praising its ease of use and the soft, shiny finish it provides. However, several guests expressed disappointment regarding color accuracy, particularly with grey coverage and unexpected dark results. While some found their hair color vibrant and natural-looking, others faced challenges with color fading and unwanted tones. Overall, it offers a range of shades that can suit various preferences, but guests should be cautious about selecting the right shade for their hair type.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.8 out of 5 stars with 2029 reviews
effectiveness: 3.3 out of 5
quality: 3.5 out of 5
value: 3.5 out of 5
56% would recommend
172 recommendations
1 out of 5 stars
22 May, 2026
Not the correct hair color
This is more like black hair dye not brown at all. Super disappointed
1 out of 5 stars
Thumbs down graphic, would not recommend
20 May, 2026Verified purchase
You get what you pay for!!!
The color was coming out for DAYS after I washed it!! I ruined 2 pillowcases :(
5 out of 5 stars
16 May, 2026
originally posted on Clairol
Excellent results!
This is my second box and I am so happy with the results. I left it in for around 25 minutes this time and it took so much better. 15 minutes isn’t long enough to cover my grey, so leaving it in for longer is definitely the way forward for me. It’s left my hair in great condition, soft and silky.
1 out of 5 stars
Thumbs down graphic, would not recommend
14 May, 2026Verified purchase
The smell after you wash your hair 5x smells like someoen rubbed their private back areas in there. I don't know if it's expired or what the ingredients are but oh my gosh.
The smell isn't even ammonia
2 out of 5 stars
10 May, 2026
originally posted on Clairol
Misleading Results
I bought this in the color copper sunset because typically I use Clairol’s Textures & Tones to dye my brunette hair ginger. This dye made my hair BLOOD ORANGE. It’s honestly closest to the color red than to orange, let alone ginger. Giving it 2 stars because I don’t exactly *hate* it, but it really gave me a shock when I stepped out of the shower. I’ll probably have to end up dyeing over it. Really disappointed. :(
1 reply from Clairol team - 16 days ago
We first want to thank you for your loyalty to our Clairol products; however, we truly regret learning of your experience with our Natural Instincts Bold, which did not give you the exact color results you were hoping for. This is certainly not the experience we want you to have, nor what we would expect. Based on this, there are quite a few variables to consider based on the results that you received. So, we feel it is best to speak with you directly to make the best recommendation. When you have a moment, please call us at 1-800-252-4765 for a full-color consultation. We look forward to speaking with you.
5 out of 5 stars
4 May, 2026
originally posted on Clairol
Great product but pick a lighter shade
I have been using this color for a few years. I just decided to but caramel brown and try it out and i am hoping i like it as much as warm brown. I have been using Natural Instincts for about ten years. I haven’t had a bad experience except once and it wasn’t bad technically speaking. It was just not my usual color. But that was me experimenting with my hair color and not because of the product. My hair always looks so good when i color it. It looks very natural and people ask where i go get my hair done. BUT i leave the color on for ten extra minutes to get it to color the gray a bit more. I don’t think it’s because the developer time is wrong. It’s because of what else you use on your hair or have in your hair when you color it. That’s my theory anyway. I make sure i get a color that matches my skin. I go with a lighter color than my hair was when i was younger. I think of my hair as medium to dark brown but i use light brown shades of Natural Instincts. It’s not that the product color is off because if i use the darker shades it will absolutely match my original natural hair color from 20 years ago but it’s too much now. I think my skin isn’t vibrant enough to compete or something like that. My hair always improves immediately after i color it. I can’t wait to color it because i know my hair will frizz so much less. And it’s shiny too. I wash my hair every day so i get about a month before i start planning on coloring it.
5 out of 5 stars
Thumbs up graphic, would recommend
29 April, 2026Verified purchase
Clairol Natural Instincts
Excellent coverage, doesn't drip and shiny hair when done.
1 out of 5 stars
Thumbs down graphic, would not recommend
28 April, 2026Verified purchase
Disappointing
After Clairol killed their men's line they recommended this as a substitute. Sadly, this does a terrible job on grey coverage and it's runny to the point of being nearly unusable for shorter hair
4 out of 5 stars
Thumbs up graphic, would recommend
28 April, 2026Verified purchase
(no review title)
It’s similar to my natural color
1 out of 5 stars
23 April, 2026
originally posted on Clairol
Horrendous
I am very upset. This is way too dark and ruined my hair. I look like Morticia from the Munsters.
1 reply from Clairol team - 1 month ago
Hi there! We do want to thank you for trying our Clairol Natural Instincts line; yet, we are truly saddened to learn that you had darker results than intended! The use of a clarifying shampoo, followed by a deep conditioner can sometimes soften a color that is too dark. We also suggest that you avoid the use of heat (ex: blow dryers, curling irons) which can further set the color in. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-252-4765, and we would be glad to further assist.
1 out of 5 stars
15 April, 2026
originally posted on Clairol
Stuck with Pitch Black Hair
Never been so upset by a hair dye product. I was trying to cover light pink hair and this product turned my hair jet black. Washed it out for 30 minutes and no lifting. I was trying to somewhat match my natural hair, now my hair is stuck black just 3 weeks before prom. Super disappointed!
1 reply from Clairol team - 1 month ago
Hi there! We do want to thank you for trying our Clairol Natural Instincts line; yet, we are truly saddened to learn that you had darker results than intended! The use of a clarifying shampoo, followed by a deep conditioner can sometimes soften a color that is too dark. We also suggest that you avoid the use of heat (ex: blow dryers, curling irons) which can further set the color in. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-252-4765, and we would be glad to further assist
2 out of 5 stars
13 April, 2026
originally posted on Clairol
Issue with color. Will not wash out after 35 washs
Not happy with this product at all. I bought the golden dark brown. Box showed it with brown hair.I should get a dark brown. Even though I followed the instructions to letter, I ended up with an auburn. It's been almost 5 months now. The no commitment to color does not work. I washed my hair between thirty five and forty times and I now have orange light auburn color now, a white gray skunkline. It does not rinse away with wash.And now I find myself in a situation where I have to get my hair dye back to it's normal gray color. I only bought it after several years of gray for a special event. And felt that it did not stand up to its promise.
1 reply from Clairol team - 1 month ago
Hi there! We would first like to thank you for your loyalty to our Natural Instincts over the years. However, we are truly saddened to learn of your disappointment with our product; This is not the experience we want you to have and these results can be factors on a few different variables. Due to this, we invite you to speak with us directly at 1-800-252-4765 so we can better assist you.
5 out of 5 stars
9 April, 2026
originally posted on Clairol
Best product I've tried- loyal buyer!
I use 6c, Brass-free Light Brown, and I love it- my hair has a few stubborn greys that tint as 'hilights' but the coverage is excellent, shiny not dull, lasts well overall and IS BRASS-FREE!!! Super grateful they make this shade!
4 out of 5 stars
Thumbs up graphic, would recommend
7 April, 2026
(no review title)
Purchased light brown(6) and it completely covered my grays & helped blend old hi lights. It’s a lot darker than expected though. Next time I may try dark blonde.
5 out of 5 stars
2 April, 2026
originally posted on Clairol
My favorite Natural Instincts color!
I’m a natural blonde, but now that I’m older my hair has lost a lot of shine and vibrancy. This makes me feel young again! All the Natural Instincts products tend to go warm on me, so the brass-free or cool tones are best. Wish they made a cool, light blonde. I like the way it gently washes out over time so there’s less of a demarcation. Been using for years
1 out of 5 stars
31 March, 2026
originally posted on Clairol
Horrible color turned black
I have ruined my brown hair. This is not brown dye, it turned my auburn brown hair jet black. I only left it on 15 minutes. I am so sad ! It’s not fading at all. I will have to go to a professional to remove this color, my hair is so ugly !
1 reply from Clairol team - 2 months ago
Hi there! We do want to thank you for trying our Clairol Natural Instincts line; yet, we are truly saddened to learn that you had darker results than intended! The use of a clarifying shampoo, followed by a deep conditioner can sometimes soften a color that is too dark. We also suggest that you avoid the use of heat (ex: blow dryers, curling irons) which can further set the color in. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-252-4765, and we would be glad to further assist.
1 out of 5 stars
Thumbs down graphic, would not recommend
30 March, 2026Verified purchase
Way too dark
bought 6 suede, turned my gold hair black.
2 out of 5 stars
29 March, 2026
originally posted on Clairol
Not the same anymore
Have been using this color for years. Not happy with it anymore. Color fades way too fast. Mostly gone after a dozen shampoos. Last time I used the included conditioner it weighed my hair down & my hair looked greasy. Have never used it again. Just throw it straight into the garbage. Bring back the old long lasting formula of the dye & bring back the old conditioner.
1 reply from Clairol team - 2 months ago
Hi there! We would first like to thank you for your loyalty to our Natural Instincts over the years. However, we are truly saddened to learn of your disappointment. We would like to let you know that the Natural Instincts formula has not been changed in a few years since the switch to the cream formula. So, these added conditionings have been in the product, but with our new packaging design they are more called out. Nonetheless, this is not the experience we want you to have and these results can be factors on a few different variables. Due to this, we invite you to speak with us directly at 1-800-252-4765 so we can better assist you.
5 out of 5 stars
29 March, 2026
(no review title)
Love this dye. Leaves my hair feeling nice and soft. The best.
1 out of 5 stars
24 March, 2026
originally posted on Clairol
Color not as advertised
One star because it did its job - it definitely dyed my hair. Black. My hair is now black. There is no dark brown about it. Very disappointed.
1 reply from Clairol team - 2 months ago
Hi there! We do want to thank you for trying our Clairol Natural Instincts line; yet, we are truly saddened to learn that you had darker results than intended! The use of a clarifying shampoo, followed by a deep conditioner can sometimes soften a color that is too dark. We also suggest that you avoid the use of heat (ex: blow dryers, curling irons) which can further set the color in. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-252-4765, and we would be glad to further assist.