Natural Instincts Clairol Demi-Permanent Hair Color Cream Kit - Brown

Hi there! We would first like to thank you for your loyalty to our Natural Instincts over the years. However, we are truly saddened to learn of your disappointment. We would like to let you know that the Natural Instincts formula has not been changed in a few years since the switch to the cream formula. Nonetheless, this is not the experience we want you to have and these results can be factors on a few different variables. Due to this, we invite you to speak with us directly at 1-800-252-4765 so we can better assist you.

Hi there! Thank you for reaching out to Clairol and giving us this opportunity to respond. We are sorry to learn of your disappointing experience with our Natural Instincts line. We want to let you know that consumer safety is, and always has been, our first priority and each product must meet our stringent safety and efficacy standards. Your experience is atypical and it would be helpful for our Quality Assurance team to evaluate this experience further. When you have a moment, please give us a call at 61-800943079, so we can better help!

Hi there! We do want to thank you for trying our Clairol Natural Instincts line; yet, we are truly saddened to learn that you had darker results than intended! The use of a clarifying shampoo, followed by a deep conditioner can sometimes soften a color that is too dark. We also suggest that you avoid the use of heat (ex: blow dryers, curling irons) which can further set the color in. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 61-800943079, and we would be glad to further assist.

Hi there! Thank you for using our Natural Instincts line, but we regret that the product did not give you the results you expected. Since the Natural Instincts is a demi-permanent hair color, it cannot lighten natural or previously colored hair but is intended to last up to 28 washes. Nonetheless, this is not the experience we want you to have and these results can be factors on a few different variables. Due to this, we invite you to speak with us directly at 1-800-252-4765 so we can better assist you.

Hi there! We want to thank you for trying our Clairol Natural Instincts; yet, we are truly saddened to learn of the darker-than-expected results. This is not the experience we want you to have, nor what we would expect. Using a clarifying shampoo, followed by a deep conditioner, can sometimes help fade the unwanted color more quickly. We also suggest that you avoid using heat (e.g., blow dryers, curling irons), which can further set the color. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-252-4765, and we would be glad to assist further.

Hello there! We first would like to thank you for your long-term loyalty to our Natural Instincts for Men. We understand how disappointing it can be when a favorite product or shade is no longer available, but we hope you can understand that sound business practice dictated the discontinuation of this product. Consumer preferences are important to us, and we continually introduce new products as a result of consumer feedback. In this regard, please be assured your comments will be shared with our Marketing Executives for their review and benefit! Since you were using the Natural Instincts for Men M9 Light Brown, we would recommend trying out our Natural Instincts 6A Light Cool Brown, or even the 6C Brass Free Light Brown. Both of these shades have an ash/cool tone to them to help prevent that brassiness that you were getting. Please know that other consumers' results are factored on many different variables, but if you feel the color is too light, you can try switching to either the 5A or the 5C. The best thing we would advise is to perform the strand test to get a preview of the color results before applying it all over to make sure you are getting the expected results, and the 48-hour allergy test to ensure that you do not have any sensitivities to the product. We understand your thoughts on calling; however, we want to still offer our assistance to you. If you wish, please call us at 1-800-252-4765 for a full-color consultation. Our hours of operation are Monday-Friday, 9:00 AM to 5:30 PM EST. We are always happy to further help!

Hello. We would first like to thank you for trying out our Clairol Natural Instincts; however, we regret to learn of your experience with the product not covering your grey. This product is a demi-permanent color designed to blend grey to about 35%. If you have more grey than that, we would recommend trying out a permanent hair color, as they are designed for full/100% grey coverage. Nonetheless, this is not the experience we want you to have, and we will be sure to share your feedback with our team. We invite you to call to speak with one of our hair color experts so we can provide you with the best recommendation for future colorings. When you have a moment, please give us a call at 08000833338, so we can better help.

Hi there! We do want to thank you for trying our Clairol Natural Instincts Bold line; yet, we are truly saddened to learn that you had darker results than intended! The use of a clarifying shampoo, followed by a deep conditioner can sometimes soften a color that is too dark. We also suggest that you avoid the use of heat (ex: blow dryers, curling irons) which can further set the color in. If the clarifying shampoo does not lift out enough of the color, please call to speak with one of our hair color experts! You can contact us at 1-800-252-4765, and we would be glad to further assist.