Aussie Paraben-Free Total Miracle Shampoo with Apricot & Macadamia For Damage Hair - 30.4 fl oz: Moisturizing, Damage Repair, Nourishing

Thank you for reaching out. I'm so sorry about your experience with our Aussie Paraben-Free Total Miracle Shampoo. I understand how upsetting something like this can be. When it comes to our products, we want to assure you that safety is our top priority. Please know that all our products are thoroughly evaluated to be safe when used as directed. Still, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. You may not be using the correct version for your hair type. Hair can look frizzy or dry if it is not conditioned enough. Here are some tips we would like to share. We would recommend trying a richer conditioner or even leaving the conditioner on for up to 5 minutes., If you haven't already, we recommend you discontinue use. Now, we want to make sure your comments get the attention they deserve. We would love to collect some additional information about your experience to share with our Safety Team. Please give us a call at (800) 947-2656 or text us at (877) 999-0457 when you have a moment.

Thank you for providing feedback on our Aussie Total Miracle Shampoo with Apricot Oil. We're sorry to hear that you developed a rash and that the product didn't seem to be moisturizing. That's not the kind of experience we want our consumers to have and we're glad you shared this with us. Please know that we are handling this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page so we may better assist you.

Thank you for reaching out about our Aussie Total Miracle Shampoo with Apricot Oil. We value your loyalty and would like to express how upsetting it is to hear that you've been experiencing some hair loss. That's definitely not the kind of results we want our consumers to have and we're glad you brought this to us. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. Hair goes through a natural growth cycle where each hair grows, falls out, and is replaced by a new one. Combing, brushing, and shampooing can help remove hair that is about to fall out, making space for new hair to grow. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss. If you are experiencing a extensive amount of hair loss, we recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. We would like to learn more about your experience. When you have the time, please (800) 947-2656 or email us through our Contact Us Page.

Thank you for your feedback on Aussie Total Miracle Shampoo. We are sorry to hear about your and your daughter’s experiences. Your report is unexpected and we will share your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you both discontinue using the product. Our team would like to learn more about both of your experiences. Please feel free to call us at (800) 947-2656 or email us through our Contact Us page.

Thank you for your feedback on Aussie Total Miracle Shampoo with Apricot & Macadamia for Damaged Hair. We are sorry to hear you were dissatisfied with your recent purchase. Your report is unexpected and we will share your comments with the rest of our team. Typically the cause for hair feeling like it has a film on it or feeling greasy is from using a product that it too conditioning for your hair. This product may be more moisturizing than needed for your hair type. If you haven’t already done so, try using a little less product. You could also do a double wash, where you would apply a small amount of shampoo each time to ensure a thorough cleanse. Also, be sure to rinse thoroughly to remove any residual product that can contribute to greasiness. We also recommend on occasion using a clarifying shampoo to remove product build-up and restore hair cleanliness. Please feel free to call us at (800) 947-2656 or email us through our Contact Us page for further assistance.

We appreciate your review on Aussie Total Miracle 7-in-1 Shampoo. We appreciate your loyalty to our products. We are sorry to hear you are disappointed with the formula change. We certainly expected you to receive the same great benefits. This is not something we would expect, so we are sharing your comments with the rest of the team. We would love to hear more about your experience. Please feel free to call us at (800) 947-2656 or email us through our Contact Us page for further assistance.

Thank you for taking the time to share your feedback on our Aussie Total Miracle Shampoo. We sincerely apologize that it arrived in poor condition and was leaking. Please rest assured that all our products undergo multiple quality checks during production to ensure they reach you in perfect shape. What you've experienced is certainly not typical, and we will pass this information along to our Quality Assurance Team as well as the rest of our Aussie Team. We truly want to make this right for you. When you have a moment, please give us a call at (800) 947-2656 or reach out to us through the Contact Us page on our website.

Thank you for sharing your feedback about the Aussie Total Miracle 7 in 1 Shampoo. We're sorry to read that you noticed some dryness and frizz, as our products go through many quality checks to ensure they reach you in the best possible condition. What you've described is typically caused by hair not being conditioned enough, or not using the correct product for your hair type. To prevent this in the future we recommend using more conditioner on the ends of your hair, leaving it on for up to five minutes, using a leave in conditioner, a richer conditioner, and/or a conditioning treatment. Feel free to give us a call at (800) 947-2656, or send us an email for further assistance.

Thank you for sharing your experience with our Aussie Total Miracle 7 in 1 Shampoo with Apricot and Macadamia Oil. We're sorry to hear that you experienced hair loss as well as a dry scalp. That's truly not the kind of experience we want you to have and we understand how devastating that can be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. To make sure your comments get the attention they deserve, we'd like to collect some additional information from you. Please know that the details you provide will be shared with both our Safety Team as well as the rest of our Aussie Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. If you still have any remaining, we ask that you keep it on hand in the event we may need to retrieve it. When you find the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page so we can further assist you.