Aussie Miracle Moist Shampoo

Thank you for reaching out about our Aussie Miracle Moist Shampoo. We'd like to express our deepest of apologies for your recent experience. What you've shared has been so unexpected and we can only imagine how upsetting this may have been. Please know that we will be handling this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. We'd like to also express that none of our products can cause dandruff or make it worse. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may better assist you.

Thank you for your feedback on Aussie Miracle Moist Shampoo, Conditioner and leave-in spray. This is not something we would expect to hear. Rest assured we are sharing your comments with the Health & Safety Team as well as the rest of the Aussie Team. As you likely know hair can look dry if it is not conditioned enough. It is possible this may not be the correct version for your hair type. Regarding hair loss, it is important to know that losing between 50-100 hairs a day is normal. There are various factors that can contribute to significant hair loss, including hormonal changes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. If you haven’t already, we recommend that you discontinue using the product. Please feel free to call us at (800) 947-2656 or email us through our Contact Us page to help us learn more about your experience.

Thank you for reaching out about Aussie Miracle Moist Shampoo with Avocado Oil. We are sorry to hear that you had dandruff and that your hair was left feeling dry. That's definitely not the kind of experience we want for any of our consumers and we are glad you brought this to our attention. Please know that we will be handling this with the rest of our Aussie team. In the meantime, we'd like to assure you that none of our product cause dandruff or can make it worse. Dandruff can be caused by changes in your diet, hormonal changes, stress, and just general poor health. A flaky, itchy scalp may not always be dandruff. Flaking could be residue from a build-up of hairsprays or other grooming products. If you have a dry, itchy, flaking scalp that does not improve after using anti-dandruff shampoo/conditioner for 6 weeks you should speak to your doctor. Also, as you may already know, hair being dry is usually a sign that it hasn't been conditioned or hydrated well enough. It's a chance that the product you used just wasn't the one for your hair type. For a better experience, you may need to try a more hydrating shampoo or using a rich conditioner after you shampoo your hair. You can also try using a conditioning treatment 2-3 times a week to help with any excessive dryness you may have. We would like to assist you further. When you have the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page.

Thank you for reaching out and sharing your encounter with our Aussie Miracle Moist Shampoo and Conditioner with Avocado oil. We are truly disappointed to hear about you and your boyfriend's experience. What you've shared has been so unexpected and we want you to know that we will be addressing this with the rest of our Aussie team. As you probably know, both our shampoos and conditioners have various levels of moisturization in them. Assuming you are using the recommended amount of product and rinse well, this version may be more moisture than is needed for the texture or condition of your hair. If you haven’t already, you could try using a little less to see if that helps. Also, if you normally use both a shampoo and conditioner, you could try using just the shampoo and only use conditioner every other or every third washing. We would be happy to assist you further. When you have the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page.

Thank you for your feedback on Aussie Miracle Moist Shampoo. We appreciate your loyalty to our products. We are saddened to hear of your and your child’s experience. Your report is unexpected. Please know that we are sharing your comments with the rest of the team. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. If you haven’t already, we recommend discontinuing use of the product. We’d love to learn more about your and your child’s experience. Please give us a call at (800) 947-2656 or email us through our Contact Us page.

Thank you for sharing your experience with our Aussie Miracle Moist Shampoo. We’re thrilled to hear that it’s working well for you, but we’re genuinely sorry to learn that you’re experiencing some hair loss. This isn’t the outcome we hoped for, and rest assured that we’ll pass this feedback along to our Health and Safety Team as well as the rest of our Aussie Team. It's important to note that losing 50 to 100 hairs a day is considered normal; our hair naturally goes through cycles where old hair falls out and is replaced by new growth. Activities like combing, brushing, and shampooing can cause some of the hair that's ready to shed to fall out, making room for new strands. However, we also recognize that significant hair loss can be concerning. Several factors can contribute to excessive hair loss, such as hormonal changes (especially after childbirth), illness, infections, stress, medications, or genetics. If you're dealing with substantial hair loss, we strongly advise consulting your doctor for the best course of action. We want to assure you that our hair care products are safe to use and do not cause or exacerbate hair loss. Each product undergoes rigorous testing and development to ensure safety and effectiveness, along with strict quality controls. We understand how important your hair is to you, and we’re here to support you in finding solutions that work for your individual needs. Seeking professional advice will provide you with an accurate assessment and tailored recommendations for your situation. We would love to find out more about what happened and be of further assistance. Please give us a call at (800) 947-2656 or send us an email through the Contact Us page on our website.

Thank you for getting in touch about your Miracle Moist Shampoo. We’re truly sorry to hear you had difficulty unlocking the pump, and we're here to help you. We strive to ensure our products are user-friendly, and we regret that this hasn’t been your experience. It's worth mentioning that we carry out extensive market research and consumer testing during the design of our products and packaging, with the aim of creating high-quality items that resonate with our consumers. We sincerely apologize for the inconvenience you faced with this packaging. Your feedback is invaluable to us, and we'll pass your comments along to our Packaging Team for future consideration. To unlock the pump, simply twist the nozzle, and it should release easily. We genuinely care about our consumers' satisfaction and want to make things right. Please feel free to call us at (800) 947-2656 or email us through the Contact Us page on our website.

Thank you for reaching out to Aussie about your experience with our Miracle Moist Shampoo with Avacado & Jojoba Oil. We apologize for the inconvenience of the broken pump and will be sure to share your report with our Quality Assurance Team. Please know that our products undergo many rigorous checks during their production to ensure that they reach you in tip-top shape, and this is not a typical occurrence. Nonetheless, we would love the chance to make it right. Please give us a call at (800) 947-2656 or send us an email through our Contact Us page on our website.

Thank you for sharing your encounter with our Aussie Miracle Moist Shampoo with Avocado and Jojoba Oil. We're disappointed in hearing that you weren't able to get any relief from your frizz. That's definitely not the experience we want for our consumers and we'll be sure to share your comments with the rest of our team. In the meantime, it may be helpful to know that frizz is a sign of hair not being conditioned well enough. For a better experience, you may want to pair the product with a rich conditioner. You can also try using a leave-in conditioner instead of one that you rinse out. We recommend trying out Aussie Miracle Coils Leave-in Moisturizer. We'd be happy to share more with you. Please give us a call at (800) 947-2656 or email us through our Contact Us Page so we can better assist you.

Thank you for leaving a review on our Aussie Miracle Moist Shampoo and Conditioner. We want to assure you that our Aussie hair care products do not cause or speed up hair loss. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows longer, falls out, and is replaced by a new hair. No shampoo, conditioner, treatment, or styling product causes hair loss. We want to assure you, we thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. We do ask that you save any remaining unused product and packaging for 2 to 3 weeks in case we need more information. We would like to learn more about this so at your earliest convenience please give us a call at (800) 947-2656 or send an email through our Contact Us page.