Aussie Paraben-Free Miracle Moist Conditioner with Avocado & Jojoba for Dry Hair - 30.4 fl oz

Thank you for your feedback on Aussie Miracle Moist Conditioner. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured we are sharing your comments with the rest of our team. Please feel free to call us at (800) 947-2656 or email us through our Contact Us page for further assistance and product recommendations.

Thank you for reaching out about our Aussie Miracle Moist Conditioner with Avocado Oil. We are sorry to hear that you seemed to be experiencing some hair loss. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. Hair goes through a natural growth cycle where each hair grows, falls out, and is replaced by a new one. Combing, brushing, and shampooing can help remove hair that is about to fall out, making space for new hair to grow. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss and we recommend speaking to your daughter who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. When you have the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page.

Thank you for your feedback on Aussie Miracle Moist Conditioner. We are sorry to hear about your experience. We want you to know we have strict controls to check the quality of our products throughout the manufacturing process so that they should reach you in the best possible condition. We are passing your comments along to the Quality Assurance Team. Some possible reasons for this could be if a product has been stored in extreme conditions, such as extreme heat or if the product has been stored for a long period of time or beyond the recommended shelf life. Please feel free to give us a call at (800) 947-2656 or email us through our Contact Us page for further assistance.

Thank you for getting in touch about our Aussie Miracle Moist Conditioner with Avocado Oil. We are so sorry to hear that you experienced some hair loss. That's truly not the experience we want for our consumers and we understand how important it is to address your worries. We would like to provide you with some accurate information and reassurance. Firstly, it's important to understand that losing between 50 to 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss and if that is what you were experiencing, we strongly recommend speaking to your doctor. We'd like to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. So we may better assist you, we ask that you please give us a call at (800) 947-2656 or email us through our Contact Us Page.

Thank you for getting in touch about our Aussie Miracle Volume Conditioner with Rice Water. We're disappointed to hear that you're no longer interested in using the product due to the new change. This isn't the kind of news we want to hear from our consumers but we are glad you brought this to our attention. We always try to create features we believe our consumes would love and we do make changes with our consumers best interest in heart. You can be sure that we will be sharing your comments with the appropriate people on our team. We would like to hear more from you. When you have the time, please write to us through our Contact Us page.

We value your loyalty and appreciate you for getting in touch about our Aussie Miracle Volume Conditioner with Rice Water. We'd like to apologize for any confusion, you may be referring to our Aussie Miracle Moist Conditioner which originally contained Avocado and Jojoba Oil but now only has Avocado oil. If this is the case, we're sorry to hear that you have been disappointed by the changes and that your hair has now been left feeling a bit greasy. That isn't the kind of news we want or expect to hear from our consumers and we're glad you brought this to our attention. We'll definitely be sharing your comments with the rest of our team. In the meantime, we'd like to help. It's a chance that the new formulation is just to rich for your hair type and you may need to try using a product with little to no conditioning benefits. We would like to offer some suggestions. Whenever you have the time, please write to us through our Contact Us page.

We want to thank you for getting in touch about our Aussie Miracle Moist Conditioner with Avocado and Jojoba Oil. It makes us happy to hear that you enjoy the scent. Still, we are deeply sorry that you experienced some hair loss. That's truly not the kind of experience we want you to have and we understand how devastating that can be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. Still, we want to make sure your comments get the attention they deserve and so we'd like to collect some additional information from you. Please know that the details you provide will be shared with both our Safety Team as well as the rest of our Aussie Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. When you find the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page so we can assist you further.