Demeyere Atlantis Proline 7 12.6-inch Stainless Steel Fry Pan with Helper Handle

Thank you for sharing your feedback, and we're sorry to hear about your experience with discoloration. The Demeyere Atlantis 12.5-inch Fry Pan is designed for exceptional heat distribution and durability. However, discoloration can sometimes occur with high-quality stainless steel cookware due to heat, cooking oils, or acidic foods. Please feel free to reach out to our customer service team in order to provide images for care advice where applicable. We're here to help! Please feel free to contact our Consumer Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.

In addition, overheating the Pan can cause discoloration. We suggest preheating the Pan using a medium setting, then the oil and foods this will help with the temperature fluctuation. To clean we suggest a solution of white vinegar and water with a Sponge or non-abrasive Pad. We're here to help! Please feel free to contact our Consumer Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.

Thank you for your review of the Demeyere Atlantis 9-inch, 18/10 Stainless Steel, Proline Fry Pan. We're glad to hear you appreciate the craftsmanship and design of the pan. However, we’re sorry to hear about your experience with eggs sticking. Stainless steel pans require a bit of technique to achieve a non-stick effect. Preheating the pan properly before adding oil or butter can help create a smooth cooking surface. Additionally, ensuring the oil is hot enough before adding eggs can further reduce sticking. We hope these tips improve your experience, but if you have further concerns or questions, please feel free to reach out! Thank you for sharing your feedback. If you need further assistance, please feel free to contact our Consumer Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.