CeraVe Healing Ointment, Moisturizing Petrolatum Skin Protectant for Dry Skin Unscented - 3oz
$10.29 ($3.43/ounce)
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- Highly rated$13.99 - $29.99Buy 3, get 1 free on select beauty minis on select items4.6 out of 5 stars with 3287 ratings
- Highly rated$13.69($10.14/fluid ounce)was $18.99 New lower price4.7 out of 5 stars with 5674 ratings
- Highly rated$4.49 - $16.49Buy 3, get 1 free on select beauty minis on select items4.7 out of 5 stars with 1492 ratings
- $9.79($15.06/ounce)was $10.49 New lower price4.7 out of 5 stars with 934 ratings
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Guests also viewed
- Highly rated$13.69($10.14/fluid ounce)was $18.99 New lower price4.7 out of 5 stars with 5674 ratings
- $9.79($15.06/ounce)was $10.49 New lower price4.7 out of 5 stars with 934 ratings
- Highly rated$4.49 - $16.49Buy 3, get 1 free on select beauty minis on select items4.7 out of 5 stars with 1492 ratings
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Guests are saying
The Cerave Healing Ointment has garnered mixed feedback, with many guests praising its effectiveness in treating dry skin, eczema, and chapped lips. The product is noted for its thick, protective texture that locks in moisture and is suitable for sensitive skin. However, some guests express disappointment with the new formula, feeling it is greasier and less effective than the previous version. Despite this, many still find it a staple in their skincare routine for its versatility and healing properties.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.6 out of 5 stars with 1757 reviews
effectiveness: 4.28 out of 5
quality: 4.24 out of 5
value: 4.2 out of 5
73% would recommend
88 recommendations
5 out of 5 stars
5 October, 2026
originally posted on influenster.com

Works great and fixes cracked skin lips even helps with tattoos
The jar is Magic in a tub and it has so many different uses. You can even put it on tattoos when you first get a new tattoo, but it also works great for lips for cracked hands for cracked skin. A little of this every night and I wake up healed. It’s thick like you would expect from an ointment, but that’s the point it locks in moisture and just…. Fixes things. No fragrance nonsense unless you want to add your own scent to it. I keep it in the bathroom. I keep some by my bed because my lips get dry and I keep some in the kitchen for when my hands get cracked from the Arizona heat. 
5 out of 5 stars
25 September, 2026
originally posted on influenster.com

A go-to product!!
This is absolutely amazing! This is like my fifth tube of this stuff, and I use it all the time. My face is super dry and acne prone and eczema prone, and this soothes my irritation without breaking me out. I also use it as Chapstick in my nightly and morning routine, and it is so easy to use and my favorite product. Also such a good price compared to high-end lip products! 
1 out of 5 stars
Thumbs down graphic, would not recommend
18 September, 2026
Garbage
Notice all the great reviews are from influencers. What was once a good product is now total garbage. Great job Cerave.
From Cerave Product Expert team
Hello Julia. Thank you for sharing your experience with CeraVe Healing Ointment, Moisturizing Petrolatum Skin Protectant for Dry Skin Unscented - 3oz. We are sorry to hear that this product no longer meets your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your feedback along.
27 days ago
1 out of 5 stars
17 September, 2026
originally posted on cerave.com
Horrible update
I hate, hate , hate this new formula. My only question is where can I buy the old formula. I used it for over 10 years and loved it. I used this twice and will never use the new formula again. What a shame.
From Consumer Care Center team
Hi there! We completely understand how frustrating it is when a product you've relied on and loved for over a decade changes. Unfortunately, the old formula is no longer available for purchase through authorized retailers. We are so sorry for the disappointment this change has caused after all these years of loyalty. For product recommendation please contact us at 888-768-2915 9:00 am - 5:30 pm EST Monday - Friday.
29 days ago
5 out of 5 stars
16 September, 2026
originally posted on influenster.com

Lifesaver for dry skin
This healing ointment works very well. I put it on any dry skin and over night it feels a lot softer. I like the squeeze tube packaging because it is really easy to get out of the bottle. I would definitely recommend this to anyone who gets dry skin!
1 out of 5 stars
8 September, 2026
originally posted on cerave.com
Hate this new formula
You have aiways had a wonderful product that I have used for years but this new formula is awful! Greasy, sticky, doesn’t absorb. I don’t understand why you had to change a great thing. I might as well just use Vaseline. Such a let down.
From Consumer Care Center team
Hi there! We are so sorry to hear that the new formula left your skin feeling sticky and greasy especially since the original was a wonderful product for you! We completely understand how frustrating it is when a trusted product changes. Thank you so much for sharing your honest feedback with us; we will definitely pass your thoughts along to our product team!
1 month ago
1 out of 5 stars
5 September, 2026
originally posted on cerave.com
Disappointed in reformulation
Very disappointed with the reformulation. The old product was the only solution to my dry lips that didn’t leave them feeling more dry after absorption. I ordered a new one when I ran out and it was this new formula. When I used it it felt stickier on my lips than the old one. And once it absorbed after a while, it left my lips feeling even drier. Very disappointing. Will not be buying again. Please bring back the old formula.
From Consumer Care Center team
Hi there! We are so sorry to hear that the new formula left your lips feeling sticky and dry after absorbing especially since the original was your go-to holy grail for dry lips! We completely understand how frustrating it is when a trusted product changes. Thank you so much for sharing your honest feedback with us; we will definitely pass your thoughts along to our product team! Since you mentioned your lips dry out easily, you might want to try the CeraVe Healing Lip Balm!
1 month ago
5 out of 5 stars
Thumbs up graphic, would recommend
4 September, 2026Verified purchase
Great for sensitive, dry, itchy skin
This worked much better on my dry, cracked, and itchy hand skin than Vaseline, Aquaphor, Aveda, coconut oil, and other CeraVe products. In less than 2 days I noticed a HUGE difference with this CeraVe.
1 out of 5 stars
1 September, 2026
originally posted on cerave.com
New formulation is damaging to skin
New formulation is irritating. New and improved means "cheaper to manufacture", probably. I won't be buying this product again unless the formulation is changed back. Also, the website hasn't even been updated with the new ingredients, so you don't find out you're getting a different formulation until it arrives at your house. Bait and switch.
From Consumer Care Center team
We are sorry to hear about the experience you had with our Healing Ointment. We would like to speak with you directly about it. Please give us a call 1-888-768-2915 Mon - Fri 9am - 5:30pm EST for assistance and provide the case #48118663. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
1 month ago
From Consumer Care Center team
We are sorry to hear about the experience you had with our Healing Ointment. We would like to speak with you directly about it. Please give us a call at 1-888-768-2915 Mon - Fri 9am - 5:30pm EST for assistance and provide the case #48118663. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
1 month ago
5 out of 5 stars
31 August, 2026
originally posted on influenster.com

Great for eczema and dry , sensitive.
I used this ointment daily for my son who has eczema and it really helps keep his skin moisturized and protected. It’s thick but it works very well to lock in moisture, especially on dry or irritated areas. I like that it’s fragrance free and gentle on sensitive skin. I usually apply it after his bath and it helps soothe his skin overnight.
5 out of 5 stars
29 August, 2026
originally posted on influenster.com

Great for cracked skin
This is great for cracked or damaged skin. Super moisturizing and another staple in my routine. I have this in travel size as well as full size. Highly recommend this product.
1 out of 5 stars
19 August, 2026
originally posted on cerave.com
Not new / improved
I just bought more of the ointment after running out that I use daily all over my body, including sensitive areas. I noticed it was different when I opened the jar and the formula is sticky and tacky and does not glide even warming it in my fingers does not produce the same result as the old formula. I never understand why companies have to improve on things that have been working for so many people for so long. I want to return this product but I can’t because I opened it and used it. Now will search for an alternative. It would be nice to offer the old AND new formulas instead of forcing customers to use the new when it worked so well when other things didn’t.
From Consumer Care Center team
Hello Mandy! We are so sorry to hear that the updated texture of the CeraVe Healing Ointment has been disappointing and difficult to work with compared to the version you relied on daily. A helpful tip when working with a rich ointment is to apply a very small amount directly onto damp skin immediately after bathing to help the formula glide and spread more smoothly across the body. We truly value your long-time loyalty, and your candid feedback regarding the formula has been shared directly with our product development team.
2 months ago
1 out of 5 stars
17 August, 2026
originally posted on cerave.com
"improved" aka ruined
I am not someone that normally writes reviews but as someone that has loved and sworn by this product and used it every day for years the "new and improved" formula is awful. it is immediately obvious that the formula has changed because it is significantly sticker than it was and even just at a glance is shinier. it used to feel luxurious and hydrating but not as greasy as aquaphor or vaseline and now it had been completely ruined. extremely disappointed and now looking for alternatives. don't "fix" what isn't broken. hope you get it together at the company because changing a proven product to be worse in every way isn't a good sign for whatever products they decide to "improve" best
From Consumer Care Center team
Hello there! We are truly sorry to hear that the updated texture of the Healing Ointment did not meet your expectations, especially after relying on it for years as a daily staple. Our development teams continually evaluate our formulations to provide optimal skin protection, but we fully understand how important personal texture preference is when you have loved a product for so long. A helpful tip when working with a richer ointment is to warm a very tiny amount between your fingertips before gently pressing it onto dry areas to help it sheer out smoothly. We truly appreciate you sharing your candid experience with us, and your feedback has been gladly passed along to our product development team.
2 months ago
1 out of 5 stars
Thumbs down graphic, would not recommend
16 August, 2026
(no review title)
The new formula is not as effective as the old one! I loved the consistency because I used it on my face. This new formula is way too heavy and my skin is not reacting well to it. Hopefully they bring it back :(
From Cerave Product Expert team
Hello Alcalafv! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!
2 months ago
2 out of 5 stars
13 August, 2026
originally posted on cerave.com
New one doesn’t work
The new one is NOT improved at all. Got this new one for after my laser resurfacing procedure it irritated my skin a little and felt so tacky. I was counting on getting the old ointment that worked well last time. Is there any way to purchase the old ointment?
From Consumer Care Center team
Hello Herna6! We are so sorry to hear that the updated CeraVe Healing Ointment caused irritation during your post-laser recovery, as comfort and gentle care are especially important after a procedure. We would like to speak to you directly about this. Please call us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47832066. We look forward to speaking with you!
2 months ago
5 out of 5 stars
12 August, 2026
originally posted on influenster.com

Good for psoriasis and eczema
This is just such good ointment, it applies smoothly like butter and melts in your skin. The texture is like petroleum jelly and there’s any accent to it!!!
5 out of 5 stars
10 August, 2026Verified purchase
(no review title)
Helped a ton!
5 out of 5 stars
9 August, 2026Verified purchase
Thick and reassuring
This product line cos in moisture and keeps my skin happy. I’m using it to heal my skin barrier after contact dermatitis.
1 out of 5 stars
9 August, 2026
originally posted on cerave.com
Don't like new one
I do not like the new formula at all it feels Terrible like throwing on heavy Vaseline x10,000 Can we please have the old formula back
From Consumer Care Center team
Hello Prettyeyes45! We are sorry to hear that the updated texture of the CeraVe Healing Ointment did not meet your expectations and feels heavier than you prefer. Our development teams continually evaluate our ingredients to provide optimal skin protection, but we fully understand how important personal texture preference is for a daily staple. A helpful tip when working with a rich ointment is to warm a very small amount between your fingertips before gently pressing it onto dry areas to help it sheer out smoothly. We truly appreciate you sharing your experience, and your feedback has been gladly passed along to our product development team.
2 months ago
2 out of 5 stars
8 August, 2026
originally posted on cerave.com
Why a New Formula?
People counted on and trusted in your products for years if not decades. The new formula is not the same product. Very disappointing!
From Consumer Care Center team
Hello there! We completely understand how disappointing it is when a trusted favorite like the Healing Ointment undergoes a formula change after years of loyal use. Our development teams continually evaluate our ingredients to ensure optimal skin protection, but we know how important personal preference is with a daily staple. A helpful tip when working with a rich ointment is to warm a very small amount between your fingertips before gently pressing it onto dry areas to help it melt smoothly into the skin. We truly appreciate you sharing your experience, and your feedback has been gladly passed along to our product development team.
2 months ago