Nourison Positano POS01 Indoor/outdoor Area Rug - Beige 9' x 12'

Hello, We are so sorry to hear about the experience you are having with your rug. Please see below for general instructions on how to flatten your rugs: How to lay out your rug: Place the rolled-up rug on the floor and lay flat. For rugs that don’t include a non-slip back, we recommend adding a rug pad first. Vacuum the rug surface without a beater bar (spinning brush head) to remove shed fivers and flatten the rug further. Flatten curled corners either by reverse rolling or placing a heavy stack of books to weigh them down. To remove creases, place a damp cloth over the creased area and gently iron over it to help relax the wrinkles. We highly suggest getting a rug pad for your rug. This will help tremendously in avoiding curls, creases or warps as well as following the instructions above.