Ninja CREAMi XL Deluxe 11-in-1 Ice Cream and Frozen Treat Maker Silver: Ice Cream Maker, 800W, Yogurt & Sorbet, Dishwasher-Safe

Hi Henk, Thank you for taking the time to leave a review for the Ninja CREAMi Deluxe. We're sorry to hear that you have been disappointed with the preparation time required before making your frozen treats. We understand that this may not have matched your expectations when first using the product, and we appreciate your feedback regarding the preparation time involved. The Ninja CREAMi Deluxe is designed differently from a traditional blender or mixer. To achieve the smooth texture of ice cream, gelato, sorbet, and other frozen desserts, the prepared base must be frozen for approximately 24 hours before processing. Although the ingredients may appear frozen sooner, the base needs to reach the correct temperature throughout before the machine can transform it into a creamy dessert. Each One-Touch Program is specifically designed to process different frozen treats using different speeds and processing times, helping to create the intended texture in just a few minutes once the freezing stage has been completed. For the best results, we recommend freezing the Deluxe Pint on a flat, level surface for at least 24 hours before selecting the appropriate programme for your recipe. For all information on how to get the best performance from your CREAMi, please use the link below: https://support.sharkninja.co.uk/product/ninja-creami-deluxe/01tHs00000DAjWJIA1?redirect=false Should you feel that your unit is not working it as it should, we also recommend trying the troubleshootings steps for "Output issues" and select the guide that applies to you: https://support.sharkninja.co.uk/article/NC501UK-Ninja-CREAMi-Deluxe-Troubleshooting-Guide-uk Kind Regards,

Hello Greg, Thank you for your review. We're truly saddened to read your CREAMi is extremely loud and has put you off using it at times because of sleeping children and nearby neighbours. We can understand how frustrating that is when you otherwise enjoy making ice cream, sorbets, and drinks for the family. We'd love to look into the noise concern and help get this resolved. Please complete the steps under "Abnormal smell/abnormal noise" in the guide below. Once you've worked through them, we'll take it from there and, if needed, review your warranty options for a replacement. Regarding the pots, if you're referring to the Dessert Tubs, we do offer CREAMi bundles that include more than the standard two tubs, and additional tubs can also be purchased separately on our website. Troubleshooting: https://support.sharkninja.co.uk/article/NC501UK-Ninja-CREAMi-Deluxe-Troubleshooting-Guide-uk Kind regards, Ninja Kitchen UK

Hi there, Thank you for taking the time to share your experience with your Ninja CREAMi Deluxe. We're very sorry to hear about the issues you've encountered, particularly the loud noise, metal shavings, and repeated concerns with the blade assembly. We understand how disappointing and concerning this must be. The Creamerizer Paddle is designed to securely attach to the outer bowl lid and process frozen bases into ice cream, sorbet, milkshakes, and other frozen treats. During operation, the paddle should remain firmly secured and should not produce metal shavings or signs of damage. That said this is not the experience we aim to provide, and we'd be happy to support you further. After reviewing your case, we can see that you have already been in contact with our Support Team, who have arranged for a replacement to be sent to you. To help us complete the resolution as quickly as possible, we kindly ask that you reply to the existing email thread with the requested information so that the replacement process can continue. Should you need any further assistance, please do not hesitate to get in touch with us: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen