Crest Cavity & Tartar Protection Baking Soda & Peroxide Toothpaste - 5.7oz/3pk

We appreciate you sharing your experience with us, and we are disappointed to hear that you had some discomfort while using our Crest Baking Soda and Peroxide Toothpaste. All of our products are thoroughly tested during manufacturing to ensure their safety and effectiveness, and this is not at all the experience we would like you to have. It is important to note that some consumers may tolerate certain formulas better than others, and while we do recommend discontinuing the use of this paste, we hope that you will give one of our other varieties a try. While we know you stated you were going to return the paste to the store, if they are unable to process that refund, we are always happy to help. Additionally, we would love a chance to learn more about your recent use so we are better able to assist you as well as gather some additional information for our Quality and Safety Teams, and encourage you to give us a call at (800) 492-7378.

We truly appreciate your continued loyalty for the past 15 years, and we’re sorry to hear you're unhappy with the formula change of our Crest Plus Baking Soda & Peroxide Whitening Toothpaste, and that your teeth don’t feel as clean. We added “Plus” to the name and changed from a combined gel/paste toothpaste to a single paste toothpaste. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We understand that preferences can vary from person to person, so we will be sure to share this information with the rest of our team. As a recommendation, we suggest giving our Crest Plus Tartar Protection Whitening Cool Mint Toothpaste a try, as it has similar features to the one you’re currently using. We value your feedback, and we’d love to gather some additional details so we can further help you and our Quality Team. Please give us a call at (800) 492-7378 to share more.

Thank you for taking the time to let us know about your experience with us. We’re disheartened to hear that your mouth burned and lips swelled after using the Crest Plus Baking Soda & Peroxide Toothpaste. We’ll share your message with our Health & Safety Teams. The pyrophosphates and, to a lesser extent, the higher flavor level needed for tartar control products are the reason some consumers experience more oral irritation with tartar control products. We want to assure you that all our toothpastes undergo strict inspections to ensure they are effective and safe to use as directed. Your safety, comfort, and health are our top priorities. Since this toothpaste caused your mouth to burn and lips to swell, we recommend discontinuing the use of the product if you have already done so. We want to learn more so we can best assist you. We’d greatly appreciate it if you called us at (800) 492-7378.