Neutrogena Makeup Melting Refreshing Jelly Cleanser, Gentle Face & Eye Makeup Remover to Melt Stubborn Makeup - 6.3 fl oz
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2.9 out of 5 stars with 43 reviews
easy to apply: 4.16 out of 5
easy to remove: 3 out of 5
long lasting: 2.82 out of 5
quality: 2.73 out of 5
value: 3 out of 5
43% would recommend
32 recommendations
5 out of 5 stars
Thumbs up graphic, would recommend
31 March, 2025
Read, people! Close eyes, apply on dry skin, rub a little, rinse, then wash face with cleanser...
People really need to read directions better. I love this cleanser and am repurchasing it because it works great at dissolving ALL the eye makeup you can think of. But it starts with DRY skin (it’s a jelly-like consistency and will glide over all of the mascara and eyeliner without tugging). Let it sit on the eyes while GENTLY rubbing and in about 1 minute, rinse with water and then follow with a cleanser of your choice for your double cleanse and voila! Clean as a whistle! Waterproof or not, this will break it down quickly. Dry application first, rub a little, rinse, then wash again with cleanser. Easy! READ DIRECTIONS!!
1 out of 5 stars
Thumbs down graphic, would not recommend
2 December, 2024Verified purchase
Don't buy
Doesn't actually clean. I wear waterproof mascara every day, this doesn't wash it off. I washed my face then used a toner afterwards and the cotton round was very dirty. You might as well use coconut oil to remove your make up, wipe it off with paper towel THEN wash face with bar soap.
5 out of 5 stars
Thumbs up graphic, would recommend
15 November, 2024
Dry skin? Start here
I have like sahara desert dry skin. This is one of the few cleansers that makes my skin feel better after I use it. Works fantastically on waterproof mascara and eyeliner.
5 out of 5 stars
Thumbs up graphic, would recommend
5 November, 2024Verified purchase
Good for sensitive skin and eye makeup
completely removed all of my mascara residue without losing lashes in the process. My face feels and looks CLEAN. Highly recommend, will not be returning to micellar water. Like the directions say, use on dry skin with a cotton pad
1 out of 5 stars
Thumbs down graphic, would not recommend
4 November, 2024
Not Good
Does not effectively remove makeup and smudges eye makeup.
5 out of 5 stars
Thumbs up graphic, would recommend
2 October, 2024Verified purchase
Cleanse well
It cleanse well . But feel like bit burning on eyes
5 out of 5 stars
Thumbs up graphic, would recommend
17 August, 2024
Read the directions and follow them
I love it!! Use it on dry skin like the directions say. It removes my thrive mascara every time. I do let it sit and dissolve the makeup for a bit before wiping it off with a makeup remover cloth (no water). My tinted sunscreen and any additional makeup comes off easier. I wash my face as step two if I need to.
5 out of 5 stars
Thumbs up graphic, would recommend
13 August, 2024Verified purchase
Great first step make up remover
Love this product as a first step make up remover. Put it on wipe it off with a towel and then wash after. It’s great and removes my very heavy makeup.
5 out of 5 stars
Thumbs up graphic, would recommend
24 June, 2024
Works great on eye makeup
This worked fantastic for me! I just ordered several more. My mascara came off with ease even though it’s 24 hr water resistant mascara. I used it like a normal face cleanser, getting my face damp then smearing some of this on my closed eyes, and rubbing gently. Did the same for the rest of my face. Rinsed off and no makeup left! Perfect!
1 out of 5 stars
Thumbs down graphic, would not recommend
25 May, 2024Verified purchase
Dont buy
Doesn’t remove eye makeup
4 out of 5 stars
Thumbs up graphic, would recommend
4 May, 2024
Not a regular cleanser used with water people!!
Great stuff!! Does what it needs to removed my make up this is suppose to be used on dry skin and then use a cleanser after i think all these bad reviews are from people not reading🤷🏽♀️this shouldn’t be used as a regular cleanser lol!! I put this on before my shower melts my make up and then i use my cleaner in the shower and use toner after and face is fresh and clean!!
1 out of 5 stars
Thumbs down graphic, would not recommend
30 April, 2024Verified purchase
Does NOT remove mascara
Did not take off my mascara. Mascara was left smudged all over my face.
1 out of 5 stars
Thumbs down graphic, would not recommend
29 April, 2024Verified purchase
Neitrogena
Doesn’t remove mascara and it burn my eyes. It shouldn’t said that works on waterproof mascara. Really disappointed
3 out of 5 stars
Thumbs up graphic, would recommend
12 March, 2024Verified purchase
Just OK
Great for a quick, late night wash over the sink. But it definitely does not take off mascara. It just smudged it all over my face and I had to keep wiping and reapplying more cleanser. So I use this with my other Neutrogena eye make up remover. Still to this day, nothing has ever beaten Neutrogena Oil-Free Eye Makeup Remover! I have used it for years and recommended it to so many people. It's gentle and actually takes off even water-proof mascara jsut like it says.
1 out of 5 stars
Thumbs down graphic, would not recommend
22 February, 2024
Doesnt budge on even minimal wear
I don’t use any heavy makeup, so I had hopes this would work out. Unfortunately it didn’t remove more than 25% of my tinted moisturizer or CC crème.
5 out of 5 stars
Thumbs up graphic, would recommend
8 November, 2023Verified purchase
I really like it!
It works well for me when double cleansing. I have no complaints when removing SPF. My skin is clean and clear. No idea why so many bad reviews. I do have the last of a formula before a reformulated, I think. I got a clearance bottle and can't find another with the exact same name on it.
1 out of 5 stars
Thumbs down graphic, would not recommend
6 November, 2023
Terrible.
I love jelly cleansers. But this one is awful. It doesn’t clean my skin at all.
1 out of 5 stars
Thumbs down graphic, would not recommend
31 October, 2023
Really IS quite awful
Does not remove make up. It makes an oily mask out of my mascara and it very hard to remove after using this product. Not to mention it's not a "jelly" at all. It's milky and liquid. Totally misleading, awful product.
1 out of 5 stars
Thumbs down graphic, would not recommend
19 October, 2023Verified purchase
Burned eyes
This makeup remove did not remove makeup well and it burned in my eyes like no other product I’ve ever tried. Even when trying to use the least amount possible on a cotton pad, it was very uncomfortable and even painful. Do not recommend.
1 out of 5 stars
Thumbs down graphic, would not recommend
22 September, 2023
AWFUL!!!!!
Absolutely horrible. My skin broke out in tiny bumps and I have a rash around my mouth and on my chin. This is the only new thing I added. Get the Versed makeup remover instead!