Pureology Hydrate Shampoo 33.8 oz

Hi there! Thank you so much for sharing your honest review. We are so glad to hear that this shampoo left your hair feeling beautifully soft and clean from the very first wash, but we are sorry to hear that it caused your hair to get oily faster than usual. Because our formulas are highly concentrated and packed with nourishing, frizz-smoothing ingredients, they can sometimes over-moisturize the scalp if not fully rinsed out or if your hair type is on the finer side. This extra moisture can sometimes trick the scalp into producing natural oils a bit quicker. We want you to have that soft, clean feeling without the unwanted oiliness! A great tip is to use just a dime-sized amount, focusing only on your roots, and ensuring you rinse extra thoroughly with warm water. If the oiliness continues, feel free to give us a call at 1-877-254-9949 so we can suggest a lighter formula that keeps your hair soft and fresh for longer!

Hi there! Thank you so much for your honest feedback. We are so sorry to hear that the intense tingling and cooling sensation of our Hydrate line was overwhelming, and that it left your scalp feeling itchy—that is definitely not the relaxing, luxurious experience we want you to have! To answer your question: No, absolutely not all of our shampoos have this cooling sensation! That signature "tingle" is unique to our Hydrate and Hydrate Sheer collections, which use menthol, peppermint, and corn mint oils to stimulate the scalp.

We are sorry to hear about the experience you had with Hydrate Shampoo. We would like to speak with you directly about it. Please give us a call @ 1-800-331-1502 for assistance and provide the case # 46395726. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.

We are so sorry to hear that this formula didn't provide the high-performance hydration you expected. At Pureology, we strive for a luxurious sensorial experience, and it's clear we missed the mark for you. We’d love to help troubleshoot your routine or find a system better suited to your hair's needs—please reach out to us at 1-800-331-1502.