Pantene Pro-V Miracles Bond Repair Keratin + Vitamin E Shampoo, Sulfate Free - 10.9 fl oz

Thank you for taking the time to share your feedback about our Pantene Miracle Bond Repair Shampoo. We truly regret to hear about your experience and would love to assist you further. Please know that this is not the kind of experience we want for our customers. We want to assure you that we are passing this information along to our Quality Assurance Team and the rest of the Pantene staff. While every ingredient in our products is thoroughly assessed for safety and effectiveness when used as intended, we understand that some individuals may have specific sensitivities to certain ingredients or formulations. We recommend discontinuing the use of the product and reaching out to us for further assistance. It’s worth noting that there are a variety of reasons why hair may feel unclean. It could be due to using too much product or perhaps using one that is too moisturizing for your particular hair type. You might want to try reducing the amount of product you're applying to see if that makes a difference. Alternatively, consider using the conditioner every other wash or even every third wash. If problems persist, you could look into switching to a conditioner with less moisturizing properties. Also, keep in mind that hair can feel dry if it isn't receiving proper conditioning. Make sure to let the conditioner sit on your hair for at least 5 minutes before rinsing, and apply extra product to the ends, as they typically don't receive as much natural oil from the scalp. You could also try incorporating a conditioning treatment or a leave-in conditioner for extra moisture. We would love the chance to discuss your experience personally and help you find the right product for your needs. Whenever you have a moment, please give us a call at (800) 945-7768 or drop us an email through the Contact Us page on our website.

Thank you for getting in touch about our Pantene Pro-Miracle Miracle Bond Repair Keratin + Vitamin E Shampoo. We are truly sorry to hear that your scalp was left itchy and that your hair looked dirty, dry, and dull. That's truly not the kind of results we want for any of our consumers and we can only imagine how frustrating this may have been. We want to assure you that we will be addressing this with our Health and Safety Team and the rest of our Pantene team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. Your hair being dirty and dull may be due to a build up of product from it not being fully rinsed. Be sure your hair has been thoroughly rinsed to prevent these kind of results. The hair being dry can be that it hasn't been conditioned well enough. You may need to pair your shampoo with a rich conditioner so your hair can have the hydration that it needs. We'd like to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.