Aussie Miracle Repairer Shampoo with Aloe - 30.4 fl oz

Thank you for reaching out about our Aussie Miracle Repairer Shampoo. While we are glad you enjoy our Aussie products, it is upsetting to hear that you had been experiencing some hair loss. We understand that this may have been devastating and we'd like to address your worries while providing you with some accurate information and reassurance. It's important to know that losing between 50 to 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing and there are many different factors that can contribute to it. If you did experience a significant amount of hair loss, we recommend speaking to your doctor. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. We understand that your hair is very important to you and we would like to hear more about your experience. When you have the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page so we may do so.

Thank you for getting in touch about our Aussie Miracle Repairer Shampoo and Conditioner with Aloe. We're so disappointed to hear that you hair was left feeling dry and frizzy and that you also had a difficult time dispensing the conditioner. That's definitely not the kind of experience we want for our consumers and we appreciate you for bringing this to our attention. Please know that this will be addressed with the rest of our Aussie team as well as our Quality Assurance team. In the meantime, we'd like to assist you further. Usually, when hair is dry and frizzy, that's a sign that the hair hasn't been conditioned well enough. It's a chance that the products used just wasn't rich enough for your hair type. For a better experience, we recommend trying a conditioner with a richer formulation so your hair can get the moisturization that it needs. You can also consider using a hair mask or treatment, two to three times a week, to help with any excessive dryness you may be experiencing. We'd like to gather more information regarding your experience. When you have the time, please write to us through our Contact Us page.

Thank you for sharing feedback on our Aussie Miracle Repair Shampoo with Aloe. It makes us happy to hear that the product worked well, leaving your hair soft, and not dry or oily. Still, we are disappointed to learn that the product seemed to have an off scent. Our products are put through many quality checks to ensure they reach you in the best of conditions. What you have shared with us isn't something we would expect and you can be sure that we are reporting this to our Quality Assurance Team. There's a chance that the product was stored in extreme temperatures, such as extreme heat. It could have also been stored for a long period of time or beyond it's recommended shelf life. We would like to assist you further. When you have the time, please give us a call at (800) 947-2656 or email us through our Contact Us Page.

Hi KPullin, Thank you for taking the time to get in touch with us about this, and I do apologize you're unhappy with the product. What you've described is not something we would expect. We would recommend using a conditioner that is a richer texture and using a conditioning treatment 2 or 3 times a week. I'll be sure to share your comments on this with our Quality Assurance Department and the rest of our Aussie Team.

Hi Britt Bratt, Thank you for taking the time to get in touch with us about this product, and I do apologize that the product was not to your expectations. When we design our products, they go through many quality checks to ensure they reach you in perfect condition. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with our Quality Assurance Department and the rest of our Aussie Team.