Graco SmartSense Soothing Baby Bassinet - Luna: Canopy, Rocking Base, Folds for Easy Transport and Storage
$399.99
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- $119.99was $149.95 New lower price3.7 out of 5 stars with 3 ratings
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Guests are saying
The bassinet offers a blend of modern design and practical features, making it a popular choice among guests. Many appreciate its soothing rocking motion, calming sounds, and user-friendly setup. However, concerns about noise levels and durability have been noted. Overall, it provides a comfortable space for babies, helping them sleep better while allowing parents some much-needed rest.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.1 out of 5 stars with 137 reviews
comfort: 3.75 out of 5
ease of assembly: 4.58 out of 5
portability: 2.58 out of 5
quality: 2.75 out of 5
value: 2.83 out of 5
86% would recommend
43 recommendations
1 out of 5 stars
13 August, 2026
originally posted on gracobaby.com
Makes a lot of noise
What a disappointment product… I was very excited to use this bassinet to hopefully my baby goes sleep. But it makes sooooo much clicking noises. No matter what speed you choose it makes noise….. if I knew that then I didn’t buy this bassinet. I’m currently using it as regular bassinet… very sad
1 reply from Customer Care team - 6 days ago
Hello - We're sorry to hear about your experience with the product. We recommend reaching out to the manufacture for further assistance. -The Graco Team
5 out of 5 stars
9 August, 2026
originally posted on gracobaby.com
Great features!
[This review was collected as part of a promotion.] Bought this and have loved it! The look is appealing, baby loves it. The features are amazing and come in handy when needed. Going on month 4 of using it for naps, bedtime and even just to lay baby down to rock for me while I shower or get things done! 5 stars!
5 out of 5 stars
27 July, 2026
originally posted on gracobaby.com
Great features
[This review was collected as part of a promotion.] I got this for my grand baby and it works amazing it’s so quite that you don’t even know it’s on plus real sleek look which is a plus not an eye soar also the different modes it has are a plus just as well as the sturdiness and the capability to move it at will
2 out of 5 stars
20 July, 2026
originally posted on gracobaby.com
NOT worth it.
Would not buy. Not worth it. If baby moves around it clunks loudly back and forth. The mattress pad is thin soft and would not feel confident it would be breathable if baby would roll over. Made of cheap materials. Legs are metal not real wood and look cheap in person. Heavy and clunky contraption. Also after doing more research on emf low or not and having my baby in something that is electric and plugged into a wall just didn’t sit right with me. Save yourself the money and just put your baby in a normal bassinet.
1 reply from Customer Care team - 30 days ago
Thank you for sharing your experience with the SmartSense Soothing Bassinet. We appreciate your honest feedback and are sorry to hear that the bassinet did not meet your expectations. We understand your concerns regarding the noise produced during movement, the mattress pad, the overall design and materials, and your personal comfort level with using a plugged-in electronic baby product. We recognize that every parent has different preferences when it comes to sleep solutions, and feeling confident and comfortable with your baby's sleep environment is extremely important. Feedback like yours is valuable, as it helps us better understand how our products are being received and where improvements may be needed. We appreciate you taking the time to provide detailed comments about your experience. Thank you again for your review, and we wish you and your family all the best.- Graco Team
5 out of 5 stars
5 June, 2026
originally posted on gracobaby.com
Great support
The electronics on this went out with my first but we were phasing out and I didn’t make a claim. After having my next child, I asked for help with replacement of parts or about warranty and I was able to get a replacement (it had been a little over a year) so I was very pleased with graco for making it right!
1 out of 5 stars
Thumbs down graphic, would not recommend
26 May, 2026
(no review title)
The sensor in this thing stinks. It maybe works once every ten times.
1 reply from Graco Consumer Care team - 3 months ago
Hello, thank you for your feedback on our SmartSense Soothing Bassinet and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team
2 out of 5 stars
22 May, 2026
originally posted on gracobaby.com
Great features, not so great sleep
I think the idea of this is nice. The acoustics play different kinds of white noise and soothing songs, they even put me and our wife to sleep. The rocking functions is great as well to a certain point. The rocking back and forth isn’t as quiet as you expect and then squeaking and knocking actually keep the parents and baby from getting a good block of rest. If the squeaking and knocking could stop this would be an amazing product. The knocking and squeaking happen no matter what rocking speed you set it on. The faster the rocking motion the louder the noise. I wonder if there are better options out there for the price this one costs?
1 reply from Customer Care team - 3 months ago
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
1 out of 5 stars
7 May, 2026
originally posted on gracobaby.com
(no review title)
[This review was collected as part of a promotion.] I bought this about a month ago maybe a little longer and it started off great, very comfortable, soft bedding but has started making a loud obnoxious knocking sound when it rocks, that being said it was great but I’ve had nothing but issues one after another. It is great for soothing baby to sleep but once it starts knocking it startles him. The rock is no longer calm slow or gentle. The bassinet at times won’t turn off unless unplugged. I’m very upset after paying all this money and having this many issues.
1 reply from Customer Care team - 3 months ago
We're sorry to hear about your experience. We're committed to assisting you. Please follow us via the support tab on gracobaby.com or via phone at 1-800-345-4109, so that we can further assist you. -The Graco Team
3 out of 5 stars
11 April, 2026
originally posted on gracobaby.com
(no review title)
[This review was collected as part of a promotion.] I received this as a baby shower gift and was so excited to use it, but after about five months it started making a loud clicking noise. Sometimes it’s so bad I just turn it off completely and only use the vibration—which honestly, I’m not even sure is doing anything. At this point, I’m questioning if it’s even worth using anymore.
4 out of 5 stars
11 April, 2026
originally posted on gracobaby.com
Love hate relationship
Love the bassinet but after a few months it starts to squeak. Having a second baby now and would love to reuse it but the squeaking needs to be fixed for the price of the bassinet.
3 out of 5 stars
28 March, 2026
originally posted on gracobaby.com
Mediocre
[This review was collected as part of a promotion.] I bought this and the rocking motion/white noise is nice.. however I wish it was quieter.. at first it was a loud motor noise, and now it has developed an obnoxious clunking noise. I’ve had it almost 3 weeks.. I feel like for the price it could’ve been a much better product.
1 reply from Customer Care team - 5 months ago
Hello, thank you for your feedback on our SmartSense Soothing Bassinet and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue. Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you!
5 out of 5 stars
12 March, 2026
originally posted on gracobaby.com
Smartsense
[This review was collected as part of a promotion.] Easy to set up, very good quality. The sounds and music are very calming.
2 out of 5 stars
4 March, 2026
originally posted on gracobaby.com
Terrible
[This review was collected as part of a promotion.] The bassinet is extremely loud and clunky. Cry detection barely works. Once cry detection turns off, the motion discontinues even if the motion was on before.
1 reply from Customer Care team - 6 months ago
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your SmartSense Soothing Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
1 out of 5 stars
23 February, 2026
originally posted on gracobaby.com
Squeak.... Squeak.... Squeak
Got this to help soothe a preemie baby who came home from the NICU expecting the same round the clock care at home... He is doing fine but after his time with nurses constantly at his bedside he struggled to settle at home.. it's been difficult so the decision was made to get something to soothe him, but instead we ended up with the infamous squeak... It is so annoying, wakes the baby constantly, echoes through the house... Fost we hear it because his bedroom is right next to ours, but then seconds later it sets off the baby monitor. For the price, do better.
1 reply from Customer Care team - 6 months ago
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
2 out of 5 stars
3 February, 2026
originally posted on gracobaby.com
Motor sound issue
Got this from my sister as a baby shower gift. The motor has a loud noise and could barely use it as baby would wake up. Inside liner is smooth and spacious but due to motor being loud I ended up giving it up as I didn’t have any receipt to return it. We were using bassinets for all our family kids but truly disappointed with this one. I hope they upgrade
1 reply from Customer Care team - 7 months ago
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your SmartSense Soothing Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
3 out of 5 stars
2 February, 2026
originally posted on gracobaby.com
Very noisy
[This review was collected as part of a promotion.] Worked great for first month then started making loud sounds when rocking that wakes everyone up. It has great features so I was very hopeful but the sounds it makes when rocking After only using it for a month isn’t worth the money.
1 reply from Customer Care team - 7 months ago
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
2 out of 5 stars
6 December, 2025Verified purchase
(no review title)
Pretty bad
1 reply from Graco Consumer Care team - 8 months ago
Hello, thank you for your feedback on our Smart Sense Soothing Bassient and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team
5 out of 5 stars
Thumbs up graphic, would recommend
6 December, 2025Verified purchase
Not a necessity, but convenient
One thing I learned with my first baby 8 years ago is babies LOVE to rock/sway. This bassinet is definitely more expensive than your traditional bassinet. I figured if we never used the features at least it looks pretty (honestly I’ve spent money on less important stuff). At first when we came home from the hospital we didn’t use the features. Even on the slowest setting it seems too fast. Around 3-4 weeks old we started to use them. I noticed the combination of swaddle, paci and rocking does the trick! Especially after a warm bath and bottle. He’s 7 weeks old and is getting 5-6 hour long stretches at night here and there. The Bluetooth is great. We’ve streamed babys favorite music from Spotify to the bassinet (Jazz). The vibration feature is very settle. A lot of other reviewer’s have commented on squeaking, but honestly we don’t have that issue. The bassinet moves back and fourth with ease. Initially when I turn it on it does have a temporary knocking sounds that is not very loud, but after 5-7 seconds it’s gone and rocking quietly. Usually when we turn it on there’s also a sound machine on so I doubt baby hears it. It’s never seemed to bother him. Lastly my cons are that I wish one side would come down so I could lean in and get baby without putting too much pressure/weight on the top of it and worrying about it breaking. Another con is I wish the power cord was longer. It’s pretty short unless you have an outlet directly beside the bed. Overall, I would absolutely recommend this bassinet! Not a necessity, but definitely a good investment!
2 out of 5 stars
1 December, 2025
originally posted on gracobaby.com
The Infamous Squeak
[This review was collected as part of a promotion.] The squeaking is ridiculous. Defeats the purpose of soothing my baby to sleep just to start squeaking as soon as he falls asleep and just wakes him right back up. Waste of money.
1 reply from Customer Care team - 9 months ago
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
1 out of 5 stars
30 November, 2025
originally posted on gracobaby.com
So squeaky!
A brilliant idea but not worth it as squeaks so loud after awhile. Defeats the purpose because it wakes you and your baby up. Definitely not worth the price.
1 reply from Customer Care team - 9 months ago
Thank you for your feedback. We apologize for the inconvenience you have experienced. We see that a member of our Consumer Care Team has contacted you directly via email, for further assistance please follow up with us. Thank you for your time. Graco Team