Graco SmartSense Soothing Baby Bassinet - Luna: Canopy, Rocking Base, Folds for Easy Transport and Storage
Highly rated
$399.99
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- $29.99 - $42.99reg $39.99 - $57.99 Sale4.6 out of 5 stars with 33 ratings
- $59.98 - $64.78reg $75.00 - $90.99 Sale1 out of 5 stars with 1 ratings
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Guests are saying
The bassinet offers a blend of modern features designed to soothe babies, including rocking motion, white noise, and vibration settings. Many guests appreciate its stylish design and ease of assembly, making it a great addition to any nursery. However, concerns about noise levels and durability have been raised, particularly regarding squeaking and motor sounds. Overall, it provides a comforting environment for babies, but some guests feel improvements are needed for a better experience.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.1 out of 5 stars with 129 reviews
comfort: 3.82 out of 5
ease of assembly: 4.55 out of 5
portability: 2.64 out of 5
quality: 2.91 out of 5
value: 3 out of 5
88% would recommend
42 recommendations
1 out of 5 stars
7 May, 2026
originally posted on gracobaby.com
(no review title)
[This review was collected as part of a promotion.] I bought this about a month ago maybe a little longer and it started off great, very comfortable, soft bedding but has started making a loud obnoxious knocking sound when it rocks, that being said it was great but I’ve had nothing but issues one after another. It is great for soothing baby to sleep but once it starts knocking it startles him. The rock is no longer calm slow or gentle. The bassinet at times won’t turn off unless unplugged. I’m very upset after paying all this money and having this many issues.
1 reply from Customer Care team - 6 days ago
We're sorry to hear about your experience. We're committed to assisting you. Please follow us via the support tab on gracobaby.com or via phone at 1-800-345-4109, so that we can further assist you. -The Graco Team
3 out of 5 stars
11 April, 2026
originally posted on gracobaby.com
(no review title)
[This review was collected as part of a promotion.] I received this as a baby shower gift and was so excited to use it, but after about five months it started making a loud clicking noise. Sometimes it’s so bad I just turn it off completely and only use the vibration—which honestly, I’m not even sure is doing anything. At this point, I’m questioning if it’s even worth using anymore.
4 out of 5 stars
11 April, 2026
originally posted on gracobaby.com
Love hate relationship
Love the bassinet but after a few months it starts to squeak. Having a second baby now and would love to reuse it but the squeaking needs to be fixed for the price of the bassinet.
3 out of 5 stars
28 March, 2026
originally posted on gracobaby.com
Mediocre
[This review was collected as part of a promotion.] I bought this and the rocking motion/white noise is nice.. however I wish it was quieter.. at first it was a loud motor noise, and now it has developed an obnoxious clunking noise. I’ve had it almost 3 weeks.. I feel like for the price it could’ve been a much better product.
1 reply from Customer Care team - 1 month ago
Hello, thank you for your feedback on our SmartSense Soothing Bassinet and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue. Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you!
5 out of 5 stars
12 March, 2026
originally posted on gracobaby.com
Smartsense
[This review was collected as part of a promotion.] Easy to set up, very good quality. The sounds and music are very calming.
2 out of 5 stars
4 March, 2026
originally posted on gracobaby.com
Terrible
[This review was collected as part of a promotion.] The bassinet is extremely loud and clunky. Cry detection barely works. Once cry detection turns off, the motion discontinues even if the motion was on before.
1 reply from Customer Care team - 2 months ago
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your SmartSense Soothing Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
1 out of 5 stars
23 February, 2026
originally posted on gracobaby.com
Squeak.... Squeak.... Squeak
Got this to help soothe a preemie baby who came home from the NICU expecting the same round the clock care at home... He is doing fine but after his time with nurses constantly at his bedside he struggled to settle at home.. it's been difficult so the decision was made to get something to soothe him, but instead we ended up with the infamous squeak... It is so annoying, wakes the baby constantly, echoes through the house... Fost we hear it because his bedroom is right next to ours, but then seconds later it sets off the baby monitor. For the price, do better.
1 reply from Customer Care team - 3 months ago
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
2 out of 5 stars
3 February, 2026
originally posted on gracobaby.com
Motor sound issue
Got this from my sister as a baby shower gift. The motor has a loud noise and could barely use it as baby would wake up. Inside liner is smooth and spacious but due to motor being loud I ended up giving it up as I didn’t have any receipt to return it. We were using bassinets for all our family kids but truly disappointed with this one. I hope they upgrade
1 reply from Customer Care team - 3 months ago
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your SmartSense Soothing Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
3 out of 5 stars
2 February, 2026
originally posted on gracobaby.com
Very noisy
[This review was collected as part of a promotion.] Worked great for first month then started making loud sounds when rocking that wakes everyone up. It has great features so I was very hopeful but the sounds it makes when rocking After only using it for a month isn’t worth the money.
1 reply from Customer Care team - 3 months ago
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
2 out of 5 stars
6 December, 2025Verified purchase
(no review title)
Pretty bad
1 reply from Graco Consumer Care team - 5 months ago
Hello, thank you for your feedback on our Smart Sense Soothing Bassient and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team
5 out of 5 stars
Thumbs up graphic, would recommend
6 December, 2025Verified purchase
Not a necessity, but convenient
One thing I learned with my first baby 8 years ago is babies LOVE to rock/sway. This bassinet is definitely more expensive than your traditional bassinet. I figured if we never used the features at least it looks pretty (honestly I’ve spent money on less important stuff). At first when we came home from the hospital we didn’t use the features. Even on the slowest setting it seems too fast. Around 3-4 weeks old we started to use them. I noticed the combination of swaddle, paci and rocking does the trick! Especially after a warm bath and bottle. He’s 7 weeks old and is getting 5-6 hour long stretches at night here and there. The Bluetooth is great. We’ve streamed babys favorite music from Spotify to the bassinet (Jazz). The vibration feature is very settle. A lot of other reviewer’s have commented on squeaking, but honestly we don’t have that issue. The bassinet moves back and fourth with ease. Initially when I turn it on it does have a temporary knocking sounds that is not very loud, but after 5-7 seconds it’s gone and rocking quietly. Usually when we turn it on there’s also a sound machine on so I doubt baby hears it. It’s never seemed to bother him. Lastly my cons are that I wish one side would come down so I could lean in and get baby without putting too much pressure/weight on the top of it and worrying about it breaking. Another con is I wish the power cord was longer. It’s pretty short unless you have an outlet directly beside the bed. Overall, I would absolutely recommend this bassinet! Not a necessity, but definitely a good investment!
2 out of 5 stars
1 December, 2025
originally posted on gracobaby.com
The Infamous Squeak
[This review was collected as part of a promotion.] The squeaking is ridiculous. Defeats the purpose of soothing my baby to sleep just to start squeaking as soon as he falls asleep and just wakes him right back up. Waste of money.
1 reply from Customer Care team - 5 months ago
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
1 out of 5 stars
30 November, 2025
originally posted on gracobaby.com
So squeaky!
A brilliant idea but not worth it as squeaks so loud after awhile. Defeats the purpose because it wakes you and your baby up. Definitely not worth the price.
1 reply from Customer Care team - 5 months ago
Thank you for your feedback. We apologize for the inconvenience you have experienced. We see that a member of our Consumer Care Team has contacted you directly via email, for further assistance please follow up with us. Thank you for your time. Graco Team
1 out of 5 stars
27 November, 2025
originally posted on gracobaby.com
Pad needs work
Still adjusting- had I known there were no replacement pads I wouldn’t have purchased. Unreasonable to have to wash each time!
1 reply from Customer Care team - 5 months ago
Hello, We appreciate you for taking the time to write to us and we use all the feedback we get to continually improve everything we do. If you require our assistance, please contact us on the following email address: gracoconsumercare@newellco.com or through LiveChat so we can help you further. We’re available Mon.-Fri. 9am – 5pm Eastern Time. Thank you!
3 out of 5 stars
18 November, 2025
Easy to use but NOISEY!
I love how easy this bassinet is to assemble and use. I love the vibrate and white noise features but the rocking feature is so loud and after only a short time of use it started to squeak very loudly making it impossible to use to actually help my baby sleep…
1 reply from Graco Consumer Care team - 6 months ago
Hello, thank you for your feedback on our SmartSense Soothing Bassient and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team
5 out of 5 stars
4 August, 2025
originally posted on gracobaby.com
Bassinet
[This review was collected as part of a promotion.] I really enjoy this bassinet I just wish it was a little more see through so I can see baby better and if the rocker setting can be a little slower
1 out of 5 stars
Thumbs down graphic, would not recommend
16 July, 2025Verified purchase
Dissapointing
Loud and jerky. Questionable build quality with bare wiring extending and flexing between moving parts. Immediately returned.
1 reply from Graco Consumer Care team - 10 months ago
Hello, We appreciate you for taking the time to write to us and we use all the feedback we get to continually improve everything we do. If you require our assistance, please contact us on the following email address: gracoconsumercare@newellco.com or through LiveChat so we can help you further. We’re available Mon.-Fri. 9am – 5pm Eastern Time. Thank you! Graco Team
2 out of 5 stars
Thumbs down graphic, would not recommend
14 July, 2025
Baby loved it, until the squeaking started!
I really wanted to love this bassinet because my baby actually likes it, when it works. Unfortunately, the squeaking is so loud that it defeats the whole purpose. Every time I try to soothe or rock her, it makes noise and wakes her right back up. I gave it two stars only because my baby likes the design and seems comfortable in it when she manages to fall asleep. But the constant squeaking turns what should be a helpful product into something pretty useless. I even have a video to show just how bad it is. Really disappointed overall.
1 reply from Graco Consumer Care team - 10 months ago
Hello, thank you for your feedback on our Graco SmartSense Soothing Baby Bassinet,and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team
2 out of 5 stars
14 July, 2025
originally posted on gracobaby.com
Baby loves it, until the squeaks start! 😢
[This review was collected as part of a promotion.] I really wanted to love this bassinet because my baby actually enjoys it, when it’s quiet. Unfortunately, the squeaking is so loud that it defeats the whole purpose. Every time I try to soothe or rock her, it makes noise and wakes her right back up. I gave it two stars only because my baby likes it and seems comfortable in it when she manages to fall asleep. But the constant squeaking turns what should be a helpful product into something pretty useless. I even have a video to show just how bad it is. Really disappointed overall.
1 reply from Graco Consumer Services team - 10 months ago
Thank you for your feedback! We’re so sorry to hear of the trouble you’re having with your Smart Sense Soothing Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
5 out of 5 stars
Thumbs up graphic, would recommend
28 June, 2025
Wish I wouldve had it for my first baby too
Our son loves his. The rocking and vibrating feature are amazing, it’s a little bit bigger of a bassinet too which is nice because you can use it for longer.