Crest Pro-Health Advanced Toothpaste Sensitive Relief Toothpaste - 5.1oz

Maria, we're so sorry to hear this has been your experience while using Crest Sensitive Relief toothpaste, and hope your symptoms have improved. Please know, we have many safety checks in place to ensure our products are safe when used as directed. We're glad you decided to discontinue using this toothpaste, as this is just what we'd recommend. So we can help you further, please call us at (800) 492-7378.

The well-being of our consumers is our top priority, and we are disheartened to hear that you experienced discomfort while using our Crest Pro-Health Advanced Sensitivity Relief Toothpaste. We understand how concerning it can be when something like this happens, and we will share this information with our Quality and Safety Teams. While we are sure this goes without saying, we do recommend discontinuing the use of this paste and using a product that has worked well for you in the past. So we can ensure that this situation receives the attention it deserves, we recommend holding on to the product and giving our team a call at (800) 492-7378.

Thanks for contacting Crest, Kay, and sharing your concern regarding the taste of your recently purchased tube of Crest Pro-Health Advanced Sensitive Relief toothpaste. Your expectations should always be met, and we do apologize for the taste concern you've described. The flavor of this toothpaste should be the same as you've experienced in the past, with an intense peppermint flavor. Please know the quality of our products is consistently reviewed many times during the manufacturing process and try our best to ensure everything you purchase reaches you in perfect condition. We appreciate you letting us know and we will be sharing your comments with our product development team. We’d like to learn more about this purchase, to make sure everything is as it should be, and help you as best we can. Please call us any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 492-7378.

We are always looking to bring our consumers the most innovative products for their oral care, and sometimes this means saying goodbye to older or favorite products, Anne. We do our very best to offer a variety of toothpastes in the hopes that you will find the perfect one for your routine, and we are disheartened to hear that your recent use of our Crest Pro-Health Advanced Sensitive Relief Paste did not offer the exceptional cleaning we would expect. All of our products go through extensive testing to ensure their performance and safety, so we are surprised to hear that you experienced discomfort while using this toothpaste. With that in mind, we do recommend discontinuing the use of this paste, but we would like to suggest trying our Crest Gum Detoxify Paste, as it is clinically proven to help improve gum health. We would love a chance to learn more about your experience and encourage you to give our team a call at (800) 492-7378, so we are better able to assist you as well as gather some additional information for our Quality and Safety Teams.

Thank you for taking the time to leave this review, Ron. We're sorry to hear about your experience with our Crest Pro-Health Sensitive Relief toothpaste. Please know our products go through many safety and quality checks to ensure they provide an enhanced experience and are evaluated to be safe when used as directed. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll pass it along to our Safety Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We appreciate all of the feedback you have provided, and we are disappointed to hear that this has been your experience, Klynn. All of our products go through extensive testing to ensure their effectiveness and safety for our consumers, and to hear that our Crest Sensi-Relief Toothpaste did not help alleviate your sensitivity is not something we would expect. If you are experiencing discomfort from using the paste, we would not recommend holding on to the product and suggest discontinuing the use of it. While we would not expect this paste to have a runny consistency, this can sometimes happen if the paste has been exposed to heat for a prolonged period of time. We would really like a chance to learn more about your experience and invite you to give us a call at (800) 492-7378.

Thank you for sharing this with us. Our products undergo many quality checks to ensure they reach you in perfect condition, providing the ultimate teeth-cleaning experience, so we're sorry you're unhappy with the Crest Pro-Health Advanced Sensitive Relief Toothpaste. So we can learn more about your experience and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear this. After the extensive health and safety tests that our products have gone through, this isn't something we'd expect. Your well-being is very important to us, so we recommend to discontinue using this tube if you haven't. So our Safety Team can learn more and make sure you're ok, could you please call us at (800) 492-7378?