Signature Design by Ashley Hallburg Floor Lamp, Black

A: Hello Brittany, Thank you for reaching out about the assembly issue with your Signature Design by Ashley Hallburg Floor Lamp (SKU: L235761) in Black. If the cord is not pulling through the lamp to the bottom during assembly, here are some troubleshooting steps you can try: Troubleshooting Steps: Check for obstructions - Look inside the lamp base and pole sections to ensure there are no manufacturing debris, packaging materials, or internal obstructions blocking the cord path Gently straighten the cord - Make sure the cord isn't kinked or twisted, which could prevent it from feeding through smoothly Use a guide wire method - Thread a piece of string or thin wire down through the lamp first, then attach it to the cord and pull both through together Check alignment - Ensure all pole sections are properly aligned before attempting to thread the cord Apply gentle tension - Pull the cord slowly and steadily rather than forcing it, which could damage internal components Product Specifications: Made of polyresin with drum hardback fabric shade Heavily textured black finish 3-way switch Dimensions: 21.13" W x 21.13" D x 68.25" H Weight: 34 lbs Assembly time: Estimated 15 minutes If you've tried these solutions and the cord still won't pull through, please let us know so we can assist you further. Thank you, Camille @ Furniture Express

A: Hi, Thank you for your questions! The cord color is not specifically indicated in the product details, but it typically comes in a standard black cord to match the lamp’s finish. The listed 11.8 ft cord length refers to the external cord from the base to the plug. It does not include any internal wiring within the lamp base. Yes, the lamp does feature a 3-way switch. It uses a rotary (turn knob) switch located at the socket, allowing you to adjust between low, medium, and high light settings when using a compatible 3-way bulb. Please let us know if you need any further clarification—we’re happy to help! Best regards, Jamaica @ Furniture Express

A: Hello Helen, Yes, it is absolutely okay to use an LED bulb for the Signature Design by Ashley Hallburg Floor Lamp in Black. According to the product specifications, the lamp has: 1 E26 socket, type A bulb (not included) 150 watts max or LED equivalent UL Listed The product description specifically mentions "LED equivalent," which confirms that LED bulbs are compatible with this lamp. Just make sure the LED bulb you choose is: E26 base (standard screw base) Type A bulb shape 150-watt equivalent or less LED bulbs are actually a great choice for this lamp as they use less energy, produce less heat, and last much longer than traditional incandescent bulbs. If you have any other questions, please feel free to reach out. Best regards, Camille @ Furniture