Comfort Grip Rug Pad Ivory - Mohawk Home

Hi, there. We are sorry that you have this issue with your rug pad. Honestly, it looks like either wrong size was sent or ordered. We hope that you were able to get this corrected with the Target customer service team. If not, we would like to chance to make it right. Please contact customer_care@mohawkind.com so we can work with you on next steps.

Thank you for taking the time to leave a review! We are thrilled to hear that you are happy with your product.

Thank you for your five star review! We are thrilled to hear that you are happy with your product!

We understand you are unhappy with this purchase and hope that you were able to get this resolved with the Target customer service team. If not, we would like to chance to make it right. Please contact customer_care@mohawkind.com so we can work with you on next steps.

Thanks for sharing the feedback on our rug pad products. Our rug pads can have a distinct smell from the manufacturing process. This smell is inherent to the product and is considered part of the normal process and will typically dissipate over a couple days. If you continue to have an issue after allowing the rug pad to air out for a few days, please let us know. Please contact customer_care@mohawkind.com so we can work with you on next steps.

Thanks for sharing the feedback on our rug pad products. Our non-skid backing does have a distinct smell from the rubber backing. This smell is inherent to the product and is considered part of the normal process and will typically dissipate over a couple days. We test this product routinely to make sure it is safe for our customers’ home use. Our rug pad is also sold through our commercial group to schools and office buildings that require Green Label Plus certification from the CRI Carpet and Rug Institute. We complete annual VOC testing to maintain this certification. Recently, we have received numerous complaints across all our selling channels that the odor is more than what we would normally expect. We are taking the complaints seriously and are pursuing several initiatives to determine the root cause of this stronger smell. Based on the information we have to date, we believe the odor is most likely contaminated dye that is added to the latex for the color. This was identified several months back by our vendor, and the dye was returned. It’s possible we have some older inventory that was not disposed of that could have been part of this isolated event. Our quality team is in the process of checking all inventory 3 months or older for the offensive odor and ensure these items are pulled from our shippable inventory. We have pulled sample rug pads from all batches and have tested the items and all items are safe for use. We understand you are unhappy with this purchase and would like to chance to make it right, please contact customer_care@mohawkind.com so we can work with you on next steps.