Aussie Paraben-Free Miracle Volume Conditioner with Plum & Bamboo for Fine Hair - 30.4 fl oz

Thank you for providing feedback on our Aussie Miracle Volume Conditioner with Bamboo and Kakadu Plum. It disappoints us to hear that your hair seemed to be frizzy but soft at the same time. We've learned that hair can be frizzy if it's not conditioned enough. For better results, we recommend using a leave-in conditioner instead of one that you rinse out. You could also try using a richer conditioner to see if that makes a difference for you. We'd love to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Hi Kat1134, thank you for taking the time to get in touch with us about this, and I do apologize you're unhappy with the product. What you've described is not something we would expect. We would recommend using a conditioner that is a richer texture and using a conditioning treatment 2 or 3 times a week. I'll be sure to share your comments on this with our Quality Assurance Department and the rest of our Aussie Team.

Thank you for sharing this information. We’re very sorry to hear about what's happening to your hair. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my Team. It is normal to lose between 50 and 100 hairs a day. Combing, brushing, and shampooing helps to remove hair on the verge of falling out to make room for new hair. Extensive hair loss can result from hormonal changes (for example, after childbirth), illness, infections, stress and medication. Extensive hair loss may also be due to genetics. If you’re experiencing extensive hair loss, speak to your doctor. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product if you have not yet done so. We may re-contact you to request further information. Also, please keep the product for 2-3 weeks in the event we may need to retrieve it.20021757

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to reach out I am sorry that product did not work out for you I will share your comment with our quality assurance team. I have made a case for you about this issue 15606161 Please contact us at (800) 947-2656, so we can reimburse you for that product.

We do apologize that our product did not work well for you and we surely appreciate your feedback and will be shared it with our team. Please contact us at (1-800-947-2656) so that we may reimburse you and offer any suggestions of what might be more suitable for you!

We're very sorry you had that experience, Rossi. We have many quality checks in place to make sure that when you receive your Aussie product it's in pristine condition. We're sorry that this didn't live up to your, or our, standards. Please give us a call at (800) 947-2656, so we can help you further with this.

We want you to have awesome hair days, every day with Aussie's Miracle Moist Conditioner. It may not be the right product for your hair type. But don't fret, we have many deep moisturizing products that may help you repair and replenish your hair. Give us a call at (800) 947-2656, so we can help you find the perfect product for your hair.