Charmin Ultra Soft Septic-Safe Toilet Paper

We're sorry to hear these arrived in this condition. We would encourage you to reach out to Walmart at 1-800-925-6278. They'll be eager to learn more about this and see how they can further assist you. -The Charmin Team

We're so sorry to hear your Charmin Ultra Soft arrived this way. Please reach out to Target directly at 1-800-440-0680 for further assistance on your order, and how it arrived.

We have strict quality checks in place to ensure that you receive our products in the best possible condition, so we're sorry to hear this. We'd be happy to look into this further, so please give us a call at (800) 777-1410.

Helping you enjoy the go is our goal, and we're beary sorry to hear that hasn't been the case with your recent purchase. We send all our rolls through strict quality controls to ensure our best reaches you. Let us help return you to smooth rolling again. We'd like to share a bit behind the reasoning for our new perforation style, and touch on the excessive lint that you're experiencing when first opening your pack. Our Smooth Tear was intentionally designed for how people actually dispense. While people do dispense all different ways, they typically are not pulling straight down on the sheet, but multi-directionally at an angle. The angled perforations are now aligned with the angled dispensing direction, which results in needing less force to dispense the sheet, vs dispensing the straight-edged sheet. As for the lint you're experiencing, this can come from one of two causes. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. Your loyalty and happiness in Charmin Ultra Soft mean so much to us, and we'd really like to help further, and get you back to enjoying the go with Charmin. Please call us at 1-800-777-1410. We're available Monday-Friday 9am-6pm EST.