Crest Pro-Health Gum Detoxify Mouthwash - 1L

Thank you for sharing this, and we're sorry to hear about your recent experience with our Crest Pro-Health Gum Detoxify Mouthwash. Please know our products go through rigorous safety and quality checks to ensure they provide an enhanced flossing experience and are evaluated to be safe when used as directed. It's upsetting to hear that the mouthwash was rough and caused loss of your sense of taste. Our top priority is your safety, and if you have not already, we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll pass it along to our Safety Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 492-7378.

Thanks for sharing what happened, Jake. We're sorry to hear you're experiencing this, and we'd like to discuss this further with you. Please know flavor oils and other abrasives all have some potential to irritate, and not brushing too hard or more than twice a day may help decrease these effects. While all our products are safe and effective, we suggest not to continue use if irritation persists. So we can learn more and review this with our Safety Team, please call us at 1-800-492-7378, M - F, 9 am to 6 pm EST.

Viv, we're so sorry to hear you're experience sores and pain on your tongue, and hope you're feeling better very soon. Please know, we have many stringent safety checks in place to ensure our products are safe to use as directed, so this isn't something we'd expect. So that we can help you further, please give us a call at (800) 285-9139.

We're sorry to hear this. Due to the extensive health and safety tests our products go through, this isn't something we'd expect. Your health and safety are our top priority, so we hope you're doing ok. If you haven't, we recommend that you discontinue using this mouthwash. Our Safety Team would like to learn more, and make sure you're ok. When you have a moment, we ask that you please give our team a call at (800) 492-7378.

We understand how upsetting it is to find your teeth have become stained and that you experienced numbness and a dry mouth. We appreciate your taking the time to bring this to our attention, and are sharing your experience with our Health and Safety Team. Please know our products are thoroughly evaluated to ensure they’re safe to use as directed, and based on your experience, we recommend you discontinue using this mouthwash. Certain versions of Crest Pro-Health Rinse contain cetylpyridinium chloride (CPC), an ingredient that not only helps to fight plaque and gingivitis, but also kills bacteria in the mouth. For a small percentage of people who use the product, after it kills germs in your mouth, those dead germs can collect on the tooth surface and create the appearance of brown stains. This is more likely to happen in hard-to-brush areas. We want to assure you the discoloration is reversible and largely preventable. To help remove and prevent the discoloration, we recommend tartar-control/whitening toothpaste, a power toothbrush, and flossing. Any remaining stains can be removed with dental cleaning. So that we can help you further and learn more about your experience, please give us a call at (800) 285-9139.

Thank you for bringing this to our attention and we hope your taste has recovered, Luna. Please know our Crest Pro Health Cool Wintergreen Gum Care Mouthwash is put through many safety tests to ensure they are safe for use. We wouldn't expect it to cause your mouth to feel dry, and cause everything to taste soapy and metallic. We're glad to know you've discontinued use, as that is what we would recommend. Your safety is our highest priority, and we want to learn more. Please give us a call at (800) 285-9139, anytime from 9:00AM-6:00PM EST.