Ember 14oz Mug 2 Temperature Control Smart Mug Sandstone: Ceramic, Stainless Steel, Hand Wash, Hot Beverages

I was given a damaged box. And on top of that a used piece of merchandise. Paid full purchase price and they did nothing to try to rectify the situation other than printing me out a return label and telling me to take it to a shipping and once they have the product, I'll get a refund. Sounds like a three week process to me and on top of that it was for my mom's birthday. good job target

Great Cup! Wished it recharged faster especially in between cups of coffee.

At about 8 months the mugs ceramic coating started to bubble, I did not think much of it until it kept getting worse and worse, at that time I submit a claim. It took them 4 months to even give a reply and when they did, they said my warranty was up. They did offer to give another one at a "discount", but the discount is exactly the same price that anyone can find when it goes on sale. What a slap in the face! Upon researching, this is a known issue, very disappointed that they do not stand by their product, as everything else about it is great.

The plugs on the coaster receded AGAIN! Too expensive to keep replacing !!!

My wife gifted me the Copper mug for our anniversary 3 months ago. I love it, but it no longer holds a charge.

suddenly the base fails to charge the mug. Ember phone app works . App pairs with the mug.

After loving my ember mug and using it at work for a little shy of two years my charging base stopped working. One of the copper pins is stuck down. I’m so sad this happened and am not looking forward to buying a 40 dollar replacement. 😣

I have it for over a year ember 1 , amp crashes , not consistent on temp , not worth the money

i love this mug however, its not charging anymore and i think i need a new charging pad. Its about 3 years old and really stained inside so next time i would buy the dark colored one

I love the mug but unfortunately there is a known issue with the charging coaster where one pin will become recessed and the mug will be unusable. Customer service seemed to me helpful with issuing a replacement but then they didn’t send it or respond to any further inquiry. This seems to be the pattern based on other reviews.

This was given as a gift for my birthday and it was awesome. Cons: too pricey and battery does not last. If it wasn't a gift I will not buy it. Not worth the price in. my opinion.

The mug itself works well but unfortunately charging mechanism is not very durable and prone to breakdown. You'll be lucky if it lasts a year before you need buy a new charging base. I do not recommend buying this product unless Ember completely reinvents its charging system to be more durable to elements in the kitchen, moisture etc...

Support is non existent. Mug worked as advertised…..until it didn’t. Can’t get support to respond. Two years and mug fails.

Received mine from my daughter and I love it. Especially when I want hot tea, which gets cold fast.

I used this little gem every day for almost a year to keep my tea warm at my office. Then out of the blue, it wouldn't connect, wouldn't charge, and seemed to have some sort of corrosion on the bottom. The mug was always dry when I placed it on the base, and I kept everything clean. I reached out to Ember support one month before the one-year warranty expired. They said because it had corrosion, they wouldn't send a replacement but would give me a $22 coupon for a new mug. No thanks!

Extremely over priced. Terrible charger design that relies on two pins with no base support and eventually one goes down forcing you to buy a new coaster charger. Deeply flawed design and support.

My son & DIL gave me an Ember mug as a gift and I love love love it! Mine keeps my coffee at my preferred temp for a good while, and I use it every single day. I’ve had it for several months and it still works perfectly. Highly recommend.

Had my Mug 1 for about two months, and I love it. Its always a nice surprise when I take a sip, and find the coffee is still piping hot.

I thought this Mug was a great product when I first got it around Christmas time. I even purchased the lid and an extra charging dock. 5 months later though, this device will NO longer connect to any devices to control the temp. Resetting the mug to factory defaults and restarting devices (phone/tablet) does not resolve the issue. I attempted to connect to Android and Apple. Unfortunately, I do not think I will spend this much on a mug in the future.

My ember mug lasted just over one year. Support had me jumping through hoops to fix it to no avail. Then they offered me a used mug for the same price that i could buy a new one. Very disappointed. Good bye ember