Ember Mug² Temperature Control Smart Mug 14oz

I bought this mug on a whim 2 years ago, feeling a little ridiculous, but I like my coffee HOT. Well, I’ve used it every day since and now I can’t imagine not having it. If I had to pick a “con” I would say the battery life isn’t amazing, but if you just rest it on the charging pad periodically through the morning then there’s no issue. I’ve never had a problem with the app or connectivity. I would give it more than 5 stars if I could.

Call it 3.5 stars maybe. I am still using it a few years after it was gifted to me, and like it for its purpose. Pros: • Keep consistent temperature very well. • Nice fit and finish, good construction. • Battery lasts a respectable amount of time. Cons: • The charger-to-mug connection is two spring-loaded metal pins. One of these failed on my first charging puck, so I had to buy a replacement. Two issues: the spring can fail, so your mug doesn't charge (my issue), and since they're solid, physical contacts, it's theoretically possible to short them out with a spill or sufficient condensation (I typically wiped any condensation off mine regularly to avoid this). Other charging setups for modern devices that may get wet typically have electromagnetic transfer. • Cost is up there considering the cons and the competition (which I won't name).

My husband won this at work. It’s fine if you like extremely hot coffee, but I prefer mine hot without being scorching, as I have a sensitive palate. I wish it offered lower heat settings than 120°F. If it kept a consistent 100 or even 110 it would be perfect!

Terrible Product, the lid failed first and then it stopped charging. They make out like they will help but they do nothing

I received my mug as a Christmas gift. Loved it so much that I bought one for my husband. Enjoy having perfect temp coffee to the last drop. HOWEVER, they no longer charge. Tried all the hints, tricks and hacks to nudge them into charging without success. Sad that they oi longer work. Short life given that they were gently cared for.

My ember was a gift from my friend! I love it and use it every day!

I got my mug for Christmas 2024, and I really like it. However, the charging disc quit working after 4 months due to a design or quality flaw. Ember replaced it for free, but the second one has now quit working for the same reason. I know 2 other people with Ember mugs, and they have had the same issue. I don’t recommend this product. At least not until they fix the issue with the charging disc. The product is too expensive to have this serious of a flaw

Quit working after a short life span battery so t charge. Muvwill not operate o. Charges.

I use it almost daily. Works great! I have several ember cups!

I won this mug at work so I was taxed on the value. It worked for a few months and now it doesn’t charge. I come into the office after it has supposedly been charging all night, open my app and it says “empty” and to charge it. For as much as these things cost, they really should work for much longer than a few months

I own the large mug. It doesn’t hold a charge past one cup of coffee. Even after charging overnight. It’s not a year old.

Cup never connected to Bluetooth

Busy days. Coffee still hot. Love it.

I bough this about 2 Months , I like the fact that it keeps my tea warm but the base station is not working properly anymore . One of the pogo sticks no longer is no longer spring enabled so many times when I think the Mug is charging its not

I received this as a gift and initially worked perfect and always connected to my app and kept the proper temperature, by the time I try to connect it to my app now I'm almost done with my coffee. It's a big disappointment for such an expensive coffee cup

Very upset I purchased a new coaster from Ember to replace my previous coaster that stopped working and now that I have the brand new coaster it still won't charge my mug and doesn't work. My husband also has an ember mug and his mug also doesn't work with the new coaster. (we have the same model). Now they want me to spend another 100 dollars to replace something that should still be working It's so unfair At this point I just want a refund for the new coaster u purchased. And would not want to purchase another ember product again Horrible customer service Beware!! I have had my ember mug for a year and that’s it folks! Just to have an 100 dollar cup that doesn’t work it is NOT worth it and Ember does not care

I bought my husband the Ember Mug2 in black color to keep his Chemex pour over coffee warm throughout the morning. He can now enjoy his brew without sipping through a plastic lid. Very happy with the purchase. You just set your preferred temperature in the phone app and it defaults to that everytime.

Great Cup! Wished it recharged faster especially in between cups of coffee.

App doesn’t work, cup barely stays hot through one cup of coffee. Just Google reviews if you don’t believe me. I realllllly wanted to like it, but they’ve made something fairly simple entirely too complicated and it shows.

At about 8 months the mugs ceramic coating started to bubble, I did not think much of it until it kept getting worse and worse, at that time I submit a claim. It took them 4 months to even give a reply and when they did, they said my warranty was up. They did offer to give another one at a "discount", but the discount is exactly the same price that anyone can find when it goes on sale. What a slap in the face! Upon researching, this is a known issue, very disappointed that they do not stand by their product, as everything else about it is great.