Friction - by Maggie Sass & Ross Blankenship (Hardcover)

Book Synopsis

You've felt it -- the meeting
that goes sideways after one wrong word, the feedback that lands wrong no
matter how carefully you planned it, the relationship that keeps getting stuck
in the same loop. You've felt it inside yourself too: the moment you react
before you mean to, the pressure that makes everything harder than it should
be, the Sunday evening dread that has nothing to do with the actual work.

That tension has a name. It's
friction -- and most of us have never been taught what to do with it.

In Friction, leadership
researchers and organizational psychologists Maggie Sass and Ross Blankenship
make the case that friction isn't random, it isn't weakness, and it isn't just
"bad communication." It's a predictable force that shows up in three distinct
places -- inside you, between people, and in the systems and structures around
you -- and it's quietly shaping everything from your own performance to your
team's culture.

Drawing on findings from their
National Emotions Survey of U.S. working adults, Sass and Blankenship introduce
a practical framework for understanding how emotional tension actually works at
work, and what you can do to reduce the costly kind while using productive
friction to sharpen thinking, deepen trust, and improve outcomes.

The heart of the book is 45
experiments, organized across all three types of friction, that you can put to
work immediately. Strategies like "Breathe Before the Story," "Set the
Temperature with Your First Sentence," "Listen for What's at Stake," and
"Premium Strategy, Regular Fuel" give you concrete experiments to try in the moments
when friction shows up and you need to respond on purpose rather than on
instinct.

Friction will
help you:

Spot the warning signs of escalating tension before it becomes a
problem

Handle pressure without passing it on to your team

Have the hard conversations you've been avoiding

Build the kind of trust that makes your team resilient, not just
compliant

Recognize when the system itself is creating friction, and what
to do about it

Lead with more intention in conditions that feel faster and less
forgiving than they used to

Friction is for
anyone who has ever been caught off guard by their own reaction, or someone else's.
It's for the newly promoted manager who's discovering that the job is 80%
emotional and no one ever told them. It's for the seasoned leader who's tired
of advice that assumes they can be a robot or a saint. It's for the HR partner,
the executive coach, the L&D director, and the facilitator who can feel a
room's energy shift but need new language to help them navigate changing
dynamics. And it's for anyone who has ever thought: Where is the user's
manual for this mess?

Most leadership books ask you
to choose: work on yourself, fix your relationships, or change your culture. Friction
shows you why all three are connected by emotion and gives you the tools to
work on all of them at once, backed by a companion website and downloadable
worksheets.

The goal isn't to eliminate
friction. The goal is to lead through it, better.