Greenworks POWERALL 12" 24V Cordless String Trimmer Edger Kit with 2.0Ah Battery & Charger

Hello Guest85. We are sorry to hear the unit has not fully met your expectations. Runtimes can vary depending. Trimmer, run-times vary based on grass conditions and operator’s technique and blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Mower runtimes can vary depending on a few factors, including but not limited to grass texture and consistency, cutting height, using the self-propelled for the entire mow, and lawn size. For added runtime, we recommend purchasing additional batteries and you can view the 24V platform here, (https://www.greenworkstools.com/em-cgi/btag/collections/24-volt?uff_57w5tv_metafield%3Aattribute.accessories=Batteries%20%26%20Chargers). Each product requires two batteries to operate. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example one battery is charged 100, and the other is charged 50%, the unit will only run until the 50% battery is depleted). We hope this information helpful. We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools. com.

Hello Elaine. We are sorry to hear of the challenge you experienced. For a visual walkthrough, we have attached the assembly video for this Greenworks 24V string trimmer. It provides a simple solution to common problems you might face. You can access it here (https://youtu.be/d77QTvnBGZ4). If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello Falcon 007. We are sorry to hear about your expereince. we will gladly take a closer look into this issue with you to speak to a team member contact us directly through Live on Greenworks page on www.greenworkstools.com or call 1-888-909-6757. Please have the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello RunningOnEmpty. We are sorry to hear you are unhappy with the runtime you are getting. The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.

Hello Gayle. Thank you for bringing this to our attention. Ensuring customer safety and satisfaction is our utmost priority, and quality is at the core of everything we do. We will thoroughly investigate this issue to understand what happened and implement necessary improvements. Please start a Live chat on Greenworks Tools page (www.greenworkstools.com) or call 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello AWFUL, Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar. (https://youtu.be/NZA-4XLeMtQ). We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello JohnLei. Thank you for taking the time to share your experience. We are sorry to hear it has not bee a positive one! We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution. In the meantime, we urge you to review the two videos below in the hopes the issue was a mishaps and can be corrected by reviewing the operation and assembly video attached. Operating your corded 24V trimmer: (https://youtu.be/THcvuQY9FHA) Assembling your corded 24V trimmer: https://youtu.be/EpjMVsFNvO8

Hello Supermom. Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!