Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter

Dear Valued Customer, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience with the Jetson Gem Learn & Grow 3-Wheel Kick Scooter. This is definitely not the quality we strive to deliver, and we apologize for the inconvenience and disappointment this has caused. We’d appreciate the opportunity to make things right. Please contact us at our toll-free number, 1 (844) 585-7462, available daily from 10 AM–6 PM EST. We're committed to your satisfaction and will do our best to assist you. Thank you again for your feedback — it helps us improve and better support our customers. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention and for sharing your detailed feedback. We truly value customer input, as it helps us improve our products and enhance the overall user experience. We’re sorry to hear that the Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter feels too stiff and difficult to steer. Your comments have been shared with our product team for further review. If you need any further assistance, please don’t hesitate to contact our Customer Support team at 1 (844) 585-7462, available from 10 AM–6 PM EST. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had with the Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter. We understand how disappointing it is to receive a product that doesn't meet expectations, and this is certainly not the level of quality or service we strive to provide. Please contact us at our toll-free number 1 (844) 585-7462, available daily from 10 AM–6 PM EST. We're committed to ensuring your complete satisfaction and will do our best to resolve this matter to your satisfaction. Thank you again for your feedback — it helps us improve and better serve our customers. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the experience your grandson had with the Jetson Gem Learn & Grow Kick Scooter. This is certainly not the experience we want for our customers. Please reach out to us at our toll-free number, 1 (844) 585-7462, between 10 AM and 6 PM EST. We’re committed to ensuring your complete satisfaction and will do our best to resolve this issue to your full satisfaction. We appreciate your feedback and the opportunity to make things right. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this to our attention. We sincerely apologize for the condition in which your Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter arrived. We understand how frustrating and disappointing it must have been to receive a product that appeared used—especially when it was intended as a gift. Please know that this is not the level of quality or service we strive to provide. All items are expected to be shipped in new and unused condition unless otherwise clearly stated. We take concerns like yours very seriously and would like to investigate this further to make things right. We kindly ask that you contact our Customer Experience team directly at 1 (844) 585-7462, available daily from 10 AM to 6 PM EST. A representative will be happy to assist you in reviewing the situation and exploring possible resolutions. Thank you for your patience and for giving us the opportunity to make this right. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for taking the time to share your feedback regarding the Jetson Gem Learn & Grow Kick 3-Wheel Scooter. We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns about the curved standing base and its stability are absolutely valid, especially when it affects the safety and confidence of younger riders. At Jetson, we strive to design products that are both safe and enjoyable for all ages. We regret that this particular model did not meet your expectations, especially in comparison to your previous experience with another Jetson scooter. Please know that your feedback is valuable and will be shared with our product development team for further evaluation. In the meantime, if there’s anything we can do to assist you—whether it’s exploring alternative options or resolving this issue—please don’t hesitate to contact us. You can reach our support team at 1 (844) 585-7462, available daily from 10 AM to 6 PM EST. We’re more than happy to help. Thank you again for bringing this to our attention. Best Regards, Customer Service Team at Jetson

Dear Rae, Thank you for bringing this matter to our attention, and we sincerely apologize for what happened. We understand how disappointing this experience must be, especially for your child. This is not the quality we aim to deliver, and we appreciate you sharing your feedback. Please reach out to us at our toll-free number, 1 (844) 585-7462, available from 10 AM to 6 PM EST. We're committed to ensuring your complete satisfaction and will strive to address your concerns to the fullest extent. Best Regards, Customer Service Team at Jetson

Dear Dani, We're very sorry to hear about your experience with the Jetson Gem Learn & Grow Kick Scooter, and we truly appreciate you bringing this serious matter to our attention. Your safety is incredibly important to us, and we sincerely apologize for what happened. Please reach out to us directly so we can further investigate this issue and ensure it is properly addressed. You can contact our customer support team at our toll-free number, 1 (844) 585-7462, available between 10 AM–6 PM EST. Kindly refer to Angela when you call so we can assist you promptly. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issue you’ve experienced with your Jetson Gem Learn & Grow 3-Wheel Kick Scooter. We understand how disappointing it must be to have the product fail after just five months of indoor use, and we want you to know this is not the level of quality or customer experience we strive to provide. We take concerns like this seriously and would like to investigate further to determine what went wrong and how we can make it right. While we understand your frustration regarding the return and exchange policy, we may still be able to assist through warranty support or offer an alternative resolution. Please contact our customer support team at your earliest convenience by calling our toll-free number at 1 (844) 585-7462, available from 10 AM to 6 PM EST, so we can gather more details and work toward a satisfactory solution. Your satisfaction is very important to us, and we are committed to doing everything we can to address this issue promptly and effectively. Best Regards, Customer Service Team at Jetson

Dear Jordyn, We sincerely apologize for the inconvenience you’ve experienced. This is certainly not the level of quality or service we aim to provide to our valued customers, and we appreciate you bringing it to our attention. Please reach out to us so we can further assist you with this matter. Our Customer Experience Team is more than happy to help. You can contact us at our toll-free number, 1 (844) 585-7462, available daily from 10 AM to 6 PM EST. Thank you again for your feedback, and we look forward to resolving this with you. Best Regards, Customer Service Team at Jetson

Dear Brittany, Thank you for sharing your feedback regarding the Jetson Gem Learn & Grow Kick Scooter. We sincerely apologize for the issues you've experienced with both units. This is not the level of quality or service we strive to provide, and we completely understand your frustration. Your input is truly valued, as it helps us identify areas for improvement. If you would be willing to give us the opportunity to assist further, please contact our support team at 1 (844) 585-7462, available from 10 AM–6 PM EST. We’re here to help and committed to making this right. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We are truly sorry to hear about the issue with the Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter. This is certainly not the level of quality and service we aim to provide, and we understand how disappointing it must be, especially after such a short time. Please reach out to us directly so we can investigate this matter further and assist you with a resolution. We are more than happy to help and ensure your satisfaction. You can contact us at our toll-free number 1 (844) 585-7462, available every day from 10 AM–6 PM EST. Once again, we apologize for the trouble, and we look forward to assisting you. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issue you’ve experienced with your Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter. This is not the experience we want for our customers, and we truly regret any inconvenience this has caused. We’d love the opportunity to assist you further. Please reach out to our customer support team at our toll-free number, 1 (844) 585-7462, available Monday–Friday from 10 AM to 6 PM EST. Our team will be happy to work with you to find the best resolution. We appreciate your patience and look forward to assisting you! Best Regards, Customer Service Team at Jetson

Dear Valued Customer, We sincerely apologize for the issues you've experienced with your Jetson Gem Learn & Grow 3-Wheel Kick Scooter. This is not the level of quality and service we strive to provide, and we understand how frustrating this must be. Please reach out to us at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST. We’d be more than happy to assist you and find a resolution. We appreciate your feedback and the opportunity to make things right. Best Regards, Customer Service Team at Jetson