Jetson Jupiter Kids' Kick Scooter with LED Lights

Dear Sonia, Thank you for taking the time to share your feedback. We sincerely apologize for the issue you experienced with the Jetson Jupiter 2.0 Kids' Kick Scooter. We understand how concerning it must be to have the steering misalign during use, especially when safety is involved. This is certainly not the level of quality or service that we aim to provide. Please reach out to us directly so we can look into this matter further and determine what went wrong. Our team will be more than happy to assist and explore possible solutions to make things right. You can contact us at our toll-free number 1 (844) 585-7462, available daily from 10 AM–6 PM EST. Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue. Best Regards, Customer Service Team at Jetson

Dear Jaime, Thank you for taking the time to share your feedback regarding your experience with the Jetson Jupiter 2.0 Kids' Kick Scooter. We sincerely apologize for the issue you encountered with the brake component and understand how disappointing it can be when a product does not meet your expectations. Please know that this is not the level of quality or service that we strive to deliver. We genuinely appreciate you bringing this matter to our attention, as customer feedback like yours plays an important role in helping us identify areas for improvement in both product design and durability. Our goal is to ensure that every customer receives a reliable and enjoyable experience with our products. For us to better understand the situation and explore how we may assist you further, we kindly ask that you contact us at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST. Our team is dedicated to ensuring your complete satisfaction and will do everything possible to address your concerns promptly and thoroughly. We truly value your input and thank you for giving us the opportunity to make things right. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you and your daughter had with the Jetson Jupiter 2.0 Kids' Kick Scooter. We’re truly sorry to hear about the safety concerns and the injury your daughter experienced—this is absolutely not the level of quality or service we aim to provide. Your feedback is very important to us, and we take these concerns seriously. We will be further investigating this matter to ensure product safety and quality are upheld. For assistance, please reach out to us at our toll-free number, 1 (844) 585-7462, available from 10 AM to 6 PM EST, Kindly refer to Angela when you call. Best Regards, Customer Service Team at Jetson

Dear Key, Thank you for bringing this matter to our attention, and we sincerely apologize for what happened. We understand how disappointing and concerning it must be to have the scooter break on its first use, especially for your child. Please reach out to us at our toll-free number, 1 (844) 585-7462, available daily from 10 AM to 6 PM EST. We’d like the opportunity to further assist you and make this right. Your satisfaction and your child’s safety are very important to us. Best Regards, Customer Service Team at Jetson

Dear Sana, Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had and understand how concerning this must be, especially when it involves your child’s safety. We appreciate your feedback and take it seriously. We’d like the opportunity to further investigate this issue and better understand what may be causing the misalignment. Please reach out to us directly—our team is ready to assist you. You can contact us at our toll-free number, 1 (844) 585-7462, available every day from 10 AM to 6 PM EST. Once again, we truly apologize for the inconvenience and thank you for sharing your experience. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand how frustrating this must be. We would like to further investigate this issue and ensure it is fully resolved. Please contact our customer service team at 1 (844) 585-7462, available daily from 9 AM to 5 PM EST, so we can assist you promptly. We appreciate your patience and the opportunity to make this right. Best Regards, Customer Service Team at Jetson

Dear Ari, We really do apologize for the issue you've encountered with the brake on your scooter. We're glad to hear that your child enjoys the scooter and its lights, but we understand how disappointing it is when a part breaks so quickly. Please reach out to our customer care team at 1 (844) 585-7462, available every day from 9 am to 5 pm EST, and we will be more than happy to assist you with this issue. Thank you for your feedback, and we’re here to help! Best Regards, Customer Service Team at Jetson

Dear Valued Customer, We sincerely apologize for the issue you've experienced with your Jetson Jupiter Kids' Kick Scooter. We understand how disappointing it must be for the brake to fall off just two days after purchase. This is certainly not the level of service that we aim to provide to our valued customers, and we deeply regret the inconvenience it has caused. Please contact us at 1 (844) 585-7462 (available every day from 9 AM to 5 PM EST), and we would be more than happy to assist with a solution or replacement. Once again, we apologize and appreciate your understanding. Best Regards, Customer Service Team at Jetson