Olay Retinol 24 Face Moisturizer Limited Edition Recyclable Aluminum Jar - 1.7oz

Thank you for reaching out about our Olay Retinol 24 Mini Night Moisturizer. We're truly sorry to hear that you experienced your skin burning and flaking around your eyes. This isn't the kind of experience we want you to have and we understand your concerns. We want all of our consumers to notice a positive difference from using one of our products, so your report is very disappointing. We're glad you let us know, and you can be assured that we're sharing your comments with our Health and Safety Team and with the rest of our Olay Team. We would also like to provide some unique information about the Olay Retinol 24 products that may allow you to continue using your purchase for its many anti-aging benefits. We thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing program for quality and safety. As such, we take your report very seriously and are again glad you reached out. Instead of immediately discontinuing the use of the product, we recommend that you try cutting back on how often you use the product or try another version to see if your skin adjusts. For example, if you are applying the product every night, try using it every other night or just once a week till your skin adjusts. Once it does, you can start using it more. Since you are using our Retinol 24 Night Moisturizer, you could try the MAX version instead. While it does have a higher level of retinol, Retinol24 MAX Night Moisturizer also provides more hydration to soothe skin. If you continue to experience irritation after trying the tips above, we recommend you stop using the product altogether. We'd like to collect some additional details about your experience. Please write to us through our Contact Us page so we can better assist you.

Thank you for leaving your review to share your experience with our Retinol 24 + Peptide Night Moisturizer. We’re very sorry you’re unhappy with your purchase due to its texture and ingredients. We know that preferences can vary though, so we really appreciate your input. When making changes or designing future products we always take consumer feedback into account, so we'll be sure to share your comments on this with the rest of our Olay Team. Since you're not a fan of this moisturizer, we'd love to assist you in finding one you'll enjoy using. Please give us a call at 1-800-285-5170, or email us by visiting the Contact Us page on our website.

We're sorry you're disappointed with your purchase of our Retinol24 + Peptide Night Moisturizer, and appreciate you sharing your experience so we can help. Pilling can happen if too much moisturizer is being applied or by rubbing it in too hard. We recommend using a little less product and patting it onto your skin instead of rubbing it in. If that doesn't help, try switching to a serum because the cream may be too moisturizing for your skin. Our Retinol 24 Night Smoothing Serum would be a great option. If you have any questions, please call us at 1-800-285-5170 or email through the Contact Us page on our website.

Thank you for sharing feedback on our Olay Retinol24 + Peptide Night Moisturizer. It disappoints us to hear that you dislike the product's container. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'd love to hear all about your great results. When you have the time, just give us a call at (800) 285-5170 or email us through our Contact Us Page.