Oral-B Glide with Scope Outlast Dental Floss Picks - Mint

We are constantly striving to offer our consumers the most innovative options for their oral care, and we are disheartened to hear that you are not enjoying our new Cleantech Fiber in our Glide Scope Outlast Picks as much as the previous version. This new fiber is designed to be just as durable as the old floss while offering an enhanced cleaning, and for the floss to be shredding during use is not the level of performance that we would expect. While most of our flosses have transitioned to the Microtextured Fiber Floss, we would like to recommend giving our Oral-B Satin Floss or Oral-B Essential Floss a try as they are still made with their original formula. We would love an opportunity to learn more about your experience so we are better able to assist you as well as get additional information back to our Quality Team and invite you to give us a call at (800) 566-7252.

Thank you for your loyalty and for sharing your feedback with us. We’re sorry for the frustration caused by the recent change to our new CleanTech floss fiber. We’ll share your message with our Quality Team. Our new CleanTech material is micro-textured to remove plaque while being shred-resistant and gentle. Please be assured that all our floss products undergo rigorous quality checks to ensure they are in perfect condition for an enhanced flossing experience. We want to learn more so we can best assist you. Please call us at (800) 566-7252.

As a dedicated user of our floss, you know that we put an emphasis on providing high-quality products for our consumers and we are disappointed to hear that you are not enjoying our new Cleantech Fiber, Megan. This floss is designed to offer an enhanced cleaning by removing more plaque and food debris, and we would expect it to be as durable as our previous version so we are surprised that you have been experiencing it shredding. We will be sure to get this information to our Quality Team, but since the floss from our Oral-B Glide Scope Outlast Picks has been getting stuck between your teeth we do recommend discontinuing the use of the product. We would love a chance to learn more and encourage you to give our team a call at (800) 566-7252.

Thank you for sharing this with us, Keke. Our products undergo numerous quality checks to ensure they reach you in perfect condition, providing the ultimate flossing experience, so needing multiple floss picks during a flossing session isn't what we'd expect. So we can learn more about your experience and share this with our Quality Team, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're so sorry our new Scope Outlast Floss Picks have been shredding and getting stuck in your teeth. Safety is our top priority, and all our products are thoroughly evaluated as safe when used as directed. Based on your experience, we recommend you discontinue using the remaining floss picks. We continue improving floss materials to ensure the best products reach you. That said, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. As a loyal Oral-B floss pick user, you know this isn't the quality we'd expect. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Nicole, we know how important it is to have a floss that's gentle on your teeth and gums, and would like to help. Please know, when we design our products, we do extensive research and consumer testing to create features that we think you will love. So we can offer further assistance, please call us at (800) 566-7252.

We're sorry to hear your Scope Outlast Floss Picks have been breaking and you feel like pieces are getting left behind. Please know, we have many quality and safety checks in place to ensure only the best products reach you, & that they're safe to use as directed. Based on your experience, we recommend you discontinue using this package of floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So we can help you find a floss you love at a great value, please give us a call at (800) 566-7252.

Deb, your loyalty to Oral-B means the world to us, and we're so sorry your Scope Outlast Floss Picks have been fraying and getting left behind in your teeth. Please know, we have many quality and safety checks in place to ensure only the best products reach you, & that they're safe to use as directed. Based on your experience, we recommend you discontinue using this package of floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your Glide floss. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 566-7252.

Your oral health is very important to us, Cin, and we’re always working to improve our products. Our Quality Team always keeps production running smoothly, in every effort that you’ll always be satisfied. We're sorry the recently updated CleanTech Microtexture fiber isn't meeting your expectations. Transitioning to this new fiber, which is compliant with upcoming regulatory changes, is challenging, and we'd be happy to help you through it. It may help to know that we have a few Oral-B Glide flosses that didn’t change, which you may be familiar with. Give the Essentials Floss or Satin Floss and Satin Tape flosses a try. Please call us for further assistance. We're available Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We hoped you'd have the perfect in-between clean with the Scope Outlast Floss Picks, and we're sorry to hear the strands are getting stuck in your teeth and causing discomfort, Tiff. Your health is always our top priority when designing safe, high-quality floss products you can trust, and the new floss material is microtextured to reach deep and remove plaque to fight bad breath for long-lasting freshness. Please discontinue using this floss, and give us a call so we can learn more from you to share with the safety team. Give us a call at 1-800-566-7252 for further assistance.

Thank you for sharing your feedback. We will pass it along to our Quality Team and inform them of your preference for the previous version. We're sorry to hear that your floss picks are breaking and shredding. You're correct; we have made changes to our floss as part of our ongoing commitment to improve our materials and deliver the best products possible. As a result, we have transitioned to a new microtextured floss fiber that remains strong and shred-resistant. This is truly unexpected, as all of our floss products go through many quality checks to ensure that each one reaches you in perfect condition. We'd love to learn more about your experience and assist you in finding a new floss that you will enjoy. Please call us at (800) 566-7252.

We are constantly striving to improve upon our great line-up of products, and we are disappointed to hear that you are not enjoying our new Cleantech Fiber as much as the previous one. This fiber is designed to be durable while offering an enhanced cleaning, and for it to be shredding is not the level of performance that we would expect. Since the floss is getting stuck between your teeth, we recommend discontinuing the use of the product, and we will get this information to our Quality and Safety Teams. We would love a chance to learn more about your most recent experience with our Oral-B Scope Outlast Floss Picks and invite you to give us a call at (800) 566-7252.

We strive to bring our consumers the highest quality products for their oral care, and we are disappointed to hear that you are not enjoying our new Microtextured Fiber Floss. This floss is designed to be as durable as our previous fiber while offering an enhanced clean, and we would not anticipate it breaking easily. We will get this information to our Quality Team and invite you to give our team a call at (800) 566-7252 so we are better able to assist you and gather additional information for our team.

We are always looking for ways to continuously improve our great products, and we are disappointed to hear that you are not enjoying the new Cleantech Fiber Floss. This floss is designed to be as durable as the previous floss while offering an enhanced cleaning. All of our products go through rigorous testing and this is not the performance we would expect. We would love a chance to gather more information so we are better able to help you as well as get that to our Quality Team, and encourage you to give our team a call at (800) 566-7252.