Oral-B Glide with Scope Outlast Dental Floss Picks - Mint

Floss shredding in your teeth is not the outcome we would want for you, and we're sorry to hear it occurred, Darrin! We go through many quality checks during the manufacturing process to ensure they're the best possible picks and they're safe for our consumers to use as you're very important to us. Since it is shredding and getting stuck in your teeth, we recommend you stop using these picks. We did make changes to the fiber for the flossing materials. The new version is designed to slide easily between tight spaces while providing a gentle yet powerful clean. The new Oral-B Glide micro-texture floss is made of soft, gentle, nylon and elastic materials that offer triple action cleaning, softness, comfort and durability that is tear resistant. So, this is not something we would expect to happen. Please call us at (800) 566-7252, so we're able to help you with this bag of picks and get more information for our team to help improve upon them.

Thank you for taking the time to leave a review, Kat. We know how important floss is to any oral care routine, and we're sorry to hear you're not a fan of our recent changes. We're always improving materials and ensuring we deliver the best products. As a result, our floss picks now have a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and we try our best to make products that you'll love as much as we do. If your floss is shredding, this is not what we'd expect. We're committed to improving our products and value your feedback, which we will send to our Quality Team. To share more about your experience, we invite you to give us a call at (800) 566-7252.

Thank you for taking the time to leave a review, Ruth. We know how important floss is to any oral care routine, and we're sorry to hear you're not a fan of our recent changes. We're always improving materials and ensuring we deliver the best products. As a result, our floss picks now have a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and we try our best to make products that you'll love as much as we do. We're committed to improving our products and value your feedback, which we will send to our Quality Team. To share more about your experience, we invite you to give us a call at (800) 566-7252.

Thank you for taking the time to leave a review, Nicole We know how important floss is to any oral care routine, and we're sorry to hear you're not a fan of our recent changes. We're always improving materials and ensuring we deliver the best products. As a result, our floss picks now have a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and we try our best to make products that you'll love as much as we do. We're committed to improving our products and value your feedback, which we will send to our Quality Team. To share more about your experience, we invite you to give us a call at (800) 566-7252.

Thank you for your long-time loyalty to Oral-B Glide Scope Outlast Floss Picks with Long Lasting Mint flavor. We’re very sorry you’re having the experience you’ve shared, as our Quality Team works very hard to ensure that all consumers will have only the best experience with Oral-B Glide Floss products. We encourage users to give the new floss time to adjust to the new experience. We assure you that our Safety and Quality Teams are committed to improve our products and resolve any reported consumer issues, making our products even more pleasing to our consumers. For the time being, based on what you’ve shared, we do ask you to stop using these picks. Put the remaining in a safe spot and call us for additional help. We’re here Mondays-Fridays, 9 AM to 6 PM, EST, at 1 (800) 492-7378.

We're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through rigorous safety and quality checks, and are evaluated to be safe when used as directed. We have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred resistant, so it's upsetting to hear that our floss was breaking and causing a reaction. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll share it with our Safety Team.. To help further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

Josh, thank you for taking the time to review our Scope Outlast Floss Picks. We're sorry to hear that our floss did not meet your expectations. Please be assured that we conduct thorough quality checks to ensure optimal product performance. We recently transitioned to a new microtextured floss fiber, and based on consumer comments and ratings/reviews received shortly after the product’s introduction, we've become aware of issues some customers are experiencing with our floss picks. This level of performance isn't what we expect from our products, and our technical team is diligently working to resolve the problem. Your feedback is important to us and will be shared with our Quality Team. We'd appreciate the opportunity to make this right and gather additional information for our review. Please call us at (800) 566-7252.

Thank you for your loyalty and for taking the time to share your feedback about our Oral-B Glide Scope Outlast Floss Picks. We apologize for the frustration caused by the recent changes we’ve made to our floss. We’ll share your message with our Quality Team. Our new micro-textured CleanTech floss material is intended to be strong, shred-resistant, and gentle. It also has a beeswax coating to allow it to slide easily between teeth. Based on consumer comments and reviews received shortly after the new formulation’s introduction, we are aware of the issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and our technical team is working quickly to address this issue. Please be assured that our floss picks undergo many quality checks to ensure you receive them in perfect condition. We’re sorry that wasn’t the case with your recent purchase. We want to learn more about your experience so we can provide the best assistance. Please call us at (800) 566-7252.

Thank you for taking the time to share your experience about our Oral-B Glide Scope Outlast Floss Picks, Jada. We apologize that the floss is breaking and hurting your gums, and we’ll share your message with our Quality and Safety Teams. Our new micro-textured CleanTech floss material is designed to be strong, shred-resistant, and gentle, allowing it to slide comfortably between teeth. Based on consumer comments and reviews received shortly after the new formulation’s introduction, we are aware of the breakage issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and as a result, our technical team is working quickly to address this issue. Please be assured that our floss picks undergo thorough inspections throughout the manufacturing process to ensure you receive them in perfect condition and that they are safe to use as directed. Your safety is our top priority. Since the Scope Outlast Floss Picks are hurting your gums, we recommend discontinuing the use of the product if you haven’t already done so. Please call us at (800) 566-7252. We want to learn more so we can provide the best assistance.

We always want our consumers to know that they can count on our products for great flossing, and we are disappointed to hear that the pick felt weak and the floss shredded with your recent use of our Oral-B Glide Scope Outlast Picks. Based on consumer reviews and comments we have received after the introduction of our updated product, we have become aware of some of the breakage issues that users are experiencing. We are delighted to share with you that the quality standards for these picks have been updated, and our technical teams at P&G are currently working diligently to address this issue. We would greatly appreciate a chance to further assist you with this and encourage you to give our team a call at (800) 566-7252, so we are able to gather some additional information for our Quality Team.

Alina, thank you for taking the time to leave your review. We're sorry to hear that you're not satisfied with our Scope Outlast Floss Picks. Please know that we conduct thorough quality checks on our floss to ensure optimal performance. We recently transitioned to a new microtextured floss fiber, and based on consumer comments and ratings/reviews received shortly after the product’s introduction, we've become aware of issues some customers are experiencing with our floss picks. This level of performance isn't what we expect from our products, and our technical team is diligently working to resolve the problem. Your feedback is valuable, and we will forward it to our Quality Team. Additionally, we understand that you have decided to switch to another brand; however, we'd appreciate the opportunity to learn more about your experience. Please give us a call at (800) 566-7252.