Pantene Sulfate and Silicone Free Baobab Shampoo, Hydrates for Soft Healthy Hair, Nutrient Blends - 9.6 fl oz

thank you for sharing you and your daughter's experience with the Hydrating Glow Shampoo by Pantene. We are so sorry to read that you all have experienced some hair loss, as a great deal of work has gone into the development and testing of our products to ensure they are safe for use. Through our research you've found that a shampoo or conditioner cannot cause hair loss, however things such as hormonal changes, genetics, stress, medication, and other life factors can contribute to hair loss. Also, it is important to know that it is normal to lose between 50 and 100 hairs per day. We'd love to talk more about your experience so feel free to give us a call at (800) 945-7768, or visit our Contact us page to sand us an email!

Thank you for getting in touch about our Pantene Hydrating Glow Shampoo. While we're happy that you like the fragrance, it is disappointing to hear that your hair dried out and that the product didn't last long for you. That's not the kind of experience we want you to have and we are sharing this with the rest of our team. In the meantime, we learned that hair can be dry if it's not conditioned enough. For better results, we recommend using a rich conditioner. You could also try using a conditioning treatment 2 or 3 times a week. We'd like to gather more information so we can better assist you. Please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for sharing this information about our Pantene Nutrient Blends Hydrating Glow Sulfate Free Shampoo. We're sorry to hear that you experienced hair loss. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. No shampoo, conditioner or styling product causes hair loss. We would recommend that you seek help and advice from a doctor. We would still like to hear from you regarding your experience. When you find the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team.

It is normal to lose between 50 and 100 hairs a day. Combing, brushing, and shampooing helps to remove hair on the verge of falling out to make room for new hair. Extensive hair loss can result from hormonal changes (for example, after childbirth), illness, infections, stress and medication. Extensive hair loss may also be due to genetics. If you’re experiencing extensive hair loss, speak to your doctor. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. No shampoo, conditioner or styling product causes hair loss. We would recommend that you seek help and advice from a doctor. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-800-945-7768 so we can continue this conversation? Please reference case #17445714.