Pantene Nutrient Blends Sulfate Free Illuminating Color Care Conditioner for Color Protection - 8.0 fl oz

Thank you for reaching out about our Pantene Nutrient Blends Illuminating Color Care Biotin Blend Conditioner. We are so sorry to hear that you felt an intense itching all over your body. That's not the kind of experience we expect our consumers to have and we can only imagine how frustrating this may have been for you. You can be sure that we are handling this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers may have personal sensitives and are unable to tolerate specific ingredients or formulations. If you have not already done so, we ask that you discontinue from using the product. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can assist you further.

Thank you for getting in touch about our Pantene Nutrient Blends Illuminating Color Care Biotin Blend Conditioner. We're sorry to hear that you weren't able to get the detangling and conditioning benefits that you were hoping for. That's definitely not the kind of news we want to hear from our consumers and we do thank you for bringing this to our attention. You can be sure that we will be addressing this with the rest of our team. As you mentioned, the product may not have been rich enough for your hair type. For a better experience, consider using a richer conditioner or trying a leave-in instead of one that you rinse out. We'd like to assist you further. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for sharing your experience with the Pantene Nutrient Blends Illuminating Color Care Conditioner. Our ingredients are tested to be safe and effective when used as directed, and we want all of our consumers to notice a positive difference when using Pantene, so we're sorry to read that you've noticed some hair loss and dryness. This certainly isn't the experience we want you to have. While we understand how distressing hair loss can be, it may help to know that factors that can increase hair loss include, but are not limited to: child birth, medication, diet, genetics, stress, aging, seasonal changes, and sensitivity to an ingredient, even after the product or ingredient has been used in the past without any problem. In regards to the dryness, it may help to know that using the correct conditioner for your hair type, such as a leave in conditioner, a conditioning treatment 2-3 times a week, leaving the conditioner on your hair for up to 5 minutes, and/or using more conditioner on the ends of your hair, or wherever you need it most can help retain moisture and hydration and reduce frizz. We would love to assist you in finding the right products for your hair, so feel free to send us an email from our website's Contact Us page, or give us a call at (800) 945-7768 for further assistance.

Hi Hsb90, we’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our Pantene Team.