A: Hi ae, I hope you are well! Below are the instructions for cleaning your dispenser. We recommend that you do this once every three months. Time Required: 30 minutes There are 13 simple steps to cleaning your Primo Water Dispenser: Turn energy saving switches to OFF. Unplug power cord from wall outlet. Remove water bottle. Move appliance away from wall to gain access to the back. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket. Remove the cap from a spare empty 5 gallon bottle. Pour the bleach (2 tbsp.) OR vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle. Apply the cleaning bottle to the dispenser. Power your dispenser back on to allow the cleaning solution to fill in the next step. Allow the cleaning solution to fill the reservoirs. Wait 10 minutes then drain the water from the reservoirs as described in step 5. Rinse the bottle and fill with only hot tap water and apply it to the dispenser. Turn the power on the dispenser back off for this next step. Place a two gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5). Replace the silicone plug and drain cap. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON. That's all there is to it! And, don't worry visual learners, we've also published a video version of these instructions to make cleaning your Primo Water Dispenser even easier: https://youtu.be/QwdSPu2TYjo - Michael P.
A: Hi Shilo, Thank you for reaching out to us. Great question! This Primo water dispenser has a 1L hot water reservoir. However, you can dispense around a half liter of peak hot water before the temperature begins to drop. The incoming water that is replenishing the tank will cause the water in the tank to cool and the heating element will turn on to reheat. The process to heat the water takes between 15 to 20 minutes. Best Regards, José R.
A: Hi racine13, and thank you for contacting us. The dimensions of this dispenser (H x W x D) are 36.6" x 10.8" x 12.5". Please let us know if you have any other questions, and thank you for contacting us. - Michael P.
A: Good Morning, Thank you for reaching out to us. All the Primo water dispensers come with a coupon for a free Primo water bottle. Best Regards, José R.
A: Hello, Thank you for reaching out to us. Yes, this dispenser will run without electricity, but only room temperature water will dispense. Thank you - Cassandra P.
A: Hello, Thank you for reaching out to us. Yes, the dispenser does have switches on the back of the dispenser to turn off the hot and cold water functions. If these are in the off position, room temperature water will dispenser. Please let us know if you have any other questions or concerns. Thank you - Cassandra P.
A: Good Morning Valued Customer, Thank you for reaching out. Yes, any 5 or 3-gallon bottle should work, BUT keep in mind that the Primo purification process does not take place within the dispenser itself. The reverse osmosis purification happens at our refill stations and plants, so we cannot promise that you will get the same quality of water when using another brand. If you decide to go with another brand of water, please note that American Maid bottles do not fit our dispensers. Please let us know if you need anything else. Kind regards, Prescilla
A: Hello Shin, Thank you for reaching out to us. Our dispensers are BPA free, so you can always hydrate with confidence! Please let us know if you need anything else. Thank you - Cassandra P.