A: Thank you for reaching out to us. You can use any 5- or 3-gallon bottle with our dispensers with the exception of the brand American Maid. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Please let us know if you have any other questions or concerns. - Michael P.
A: Hello chuffy, and thank you for reaching out to us and we sincerely apologize for the issues that you are experiencing with your dispenser. If you have not tried it, turn off switches on the back and unplug your machine. While the machine is turned off, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. If this does not solve your issue, please provide the following information in an email to social@primowater.com so we may further assist you: Picture of the back of the unit: Picture of original purchase receipt: Full Name: Phone number: Shipping address: Email Address: Model number: Serial Number (10 digits on a white sticker on back of unit): Best regards, Michael
A: Thank you for reaching out. I’d love to help you find a solution to this issue. If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step by step instructions: https://www.youtube.com/watch?v=_ZV36EQnj4A If it does not fix it, we will need to look at other options. You can either respond here or you will need to call customer service. Please be aware that call volume may be high, especially on Mondays and Fridays but there is a callback feature. E-mails may take up to two business days for you to receive a response. Troubleshooting effectiveness is at its highest when it is over the phone, and the customer is at the machine. Since we are unable to call out, please call us at (844) 237-7466 Monday-Friday between the hours of 8am and 9pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine. Best regards, Michael P.
A: Hello W, and thank you for contacting us. This dispenser is not one that features the Self-Sanitizing feature. Please let us know if you have any other questions, and thank you for contacting us at Primo Water. Best regards, Michael P.
A: Hi darnoc23, and thank you for contacting us. This model is not a Self-Cleaning Model. If you are interested in a Self-Cleaning Model, please search the Target website for the Primo Dispenser that is labeled as Self Sanitization or Self Cleaning. Please let us know if you have any other questions, and thank you for contacting us at Primo Water. Best regards, Michael P.
A: Hi Kathy, Thank you for reaching out to us. Your Primo water dispenser will include free coupons for indoor and outdoor refill and $5.00 off coupons for Exchange-Redeemable at thousands of retail locations nationwide. Best Regards, José R.
A: Hello Leah, thank you for reaching out to us. Our dispensers are BPA free, so you can always hydrate with confidence! - Michael P.
A: Thank you for reaching out to us. You can use any 5 or 3 gallon bottle with our dispensers with the exception of the brand American Maid. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Please let us know if you have any other questions or concerns. Thank you - Cassandra P.
A: Hello, Thank you for reaching out to us and we sincerely apologize for the delayed response. You can have room temperature water by turning off the hot water switch on the back of the dispenser. Water will still dispense, just not heated. Please let us know if you need anything else. Thank you - Cassandra P.
A: Hello, Thank you for reaching out to us and we sincerely apologize for the delayed response. Yes! This dispenser does have a hot water feature with a child safety feature as well. Please let us know if you need anything else. Thank you - Cassandra P.