Primo Deluxe Bottom Loading Water Dispenser with Self-Sanitization: 5 Gallon, Hot & Cold, Freestanding, Black/Silver

A: Hi Tina, thank you for alerting us to this matter. Please contact us at social@primowater.com with your name, dispenser type and a image of the back of the unit and we will be happy to assist further.

A: Try reaching out to the manufacturer (social@primowater.com). They should be able to help you.

A: This happened to me too. I recently purchased this unit and immediately noticed the taste after setting it up. The instructions said to run a few quarts of water through it and the taste should disappear. I wound up running two (expensive) 5 gallon containers of water though it (over the course of several days) but the bad taste was still there. I wound up returning it to my target store. I want to buy a new one but now I'm gun shy. How can this be fixed?

A: Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us the phone number and address associated with your account to the following email: social@primowater.com? We look forward to hearing from you. Thank you - Cassandra P.

A: Thank you for reaching out to us. You can use most 5- or 3-gallon brand bottles with our dispensers with the exception of a few brands. Two that we know for certain are the brand American Maid brand and Glass bottles. The way the bottles are manufactured makes them incompatible with our dispensers due to the circumference and length of the neck.

A: Thank you for reaching out, AmberM. Most of our bottom load dispensers have a 7.5" dispenser area.

A: Hi - This would be Primo dispenser model # 601326-C. Hope this information helps!

A: Thank you for reaching out, Rag. That is a great question! The self-sanitizing dispensers pump ozone (O3) into the cold reservoir only. The ozone kills microbes (disinfection) in the cold water reservoir during the sanitization cycle. Ozone breaks down very quickly in water, so it dissipates by the end of the cycle. With this being said, we still recommend you clean your dispenser every three months manually to be sure that all internal parts are clean, not just the cold water reservoir.

A: Hi Sarah, Thank you for reaching out to us. Great question! Yes, you can turn off the cold water only to dispense room temperature water. Please let us know how we can be of further assistance. Best Regards, José R.

A: Hi Dale, Thank you for reaching out. Great question! The self-sanitizing dispensers pump ozone (O3) into the cold reservoir only so the water in the bottle wouldn’t be affected. The ozone kills microbes (disinfection) in the cold water reservoir during the sanitization cycle. Ozone breaks down very quickly in water, so it dissipates by the end of the cycle. The water is safe to drink during the cycle, but we don’t recommend it because the water would likely have an odd taste and smell. The total cycle programming allows enough time for the ozone to dissipate from the cold water so, once the cycle is over, the water would be back to its typical taste. Best Regards, José R.

A: Hi Cherie, Thank you for reaching out to us. Great question. The user manual for this Primo water dispenser recommends that you position dispenser so the back is at least 4 inches from wall and there are at least 4 inches of clearance bon both sides. Best Regards, José R.

A: Hi Ken, Thank you for reaching out to us. This Primo water dispenser includes indicator lights on the front that will indicate if the Primo water dispenser is in Self Sanitization mode, if it is dispensing hot or cold water, and if the water bottle is in need of replacement. Best Regards, José R.