Primo Bottom Loading Water Dispenser with Single-Serve Brewing - Black: K Cup Compatible, Hot & Cold, Freestanding

A: Thank you for providing your feedback. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at social@primowater.com for further assistance.

A: Thank you for reaching out. There are two tabs on the receptacle of the probe that can be pushed in to move the part to better fit 3 gallon bottles.

A: Hi Sabrina, thanks for reaching out. We recommend transporting the unit on it's side while moving. It would need to be set upright for 24 hours before using the cooling function in order to allow the compressor lubricant to settle.

A: Hi - Thank you for your feedback. If you have not tried it, turn off switches on the back and unplug your machine(UNLESS YOU HAVE MODEL 601242 or 601264). While the machine is turned off , dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature.  If your unit does not seem to be operating properly, we will need to look at other options. You can either email us your information at social@primowater.com or call us at 844-237-7466.

A: Thanks for reaching out, GPS. The majority of our bottom load units have a 7.5 inch dispenser area from spout trip to tray.

A: Hi - Thank you for providing us with your feedback. Below are the instructions for cleaning your dispenser. Time Required:  30 minutes.  There are 13 simple steps to cleaning your Primo Water Dispenser:  - Turn energy saving switches to OFF.  - Unplug power cord from wall outlet.  - Remove water bottle.  - Move appliance away from wall to gain access to the back.  - Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket.  - Remove the cap from a spare empty 5-gallon bottle. Pour the bleach (2 tbsp.) OR vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle.  - Apply the cleaning bottle to the dispenser.  - Power your dispenser back on to allow the cleaning solution to fill in the next step.  - Allow the cleaning solution to fill the reservoirs.  - Wait 10 minutes then drain the water from the reservoirs as described in step 5.  - Rinse the bottle and fill with only hot tap water and apply it to the dispenser.  - Turn the power on the dispenser back off for this next step.  - Place a two-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5).  - Replace the silicone plug and drain cap.  - Return the unit to its location, install a freshwater bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON.  That's all there is to it! And, don't worry visual learners, we've also Good published a video version of these instructions to make cleaning your Primo Water Dispenser even easier: https://www.youtube.com/watch?v=QwdSPu2TYjo

A: Thank you for reaching out. To research your options for parts and replacements, as well as warranty questions, you will need to contact customer service. You can call (844) 237-7466 between the hours of 8am and 9pm EST, Monday-Friday.

A: Thank you for reaching out, Juanito. We sincerely apologize for the issues you have experienced. Please contact us at social@primowater.com so we can provide further assistance.

A: Hi Craig, there are options on the dispenser for 6, 8, and 10 oz cup sizes for KCup dispensing.

A: Thanks for reaching out, Dr AJ. This dispenser comes with a reusable K Cup to use ground up coffee.