Uses single serve pods, or your own coffee grounds
Built-in storage for 20 single serve pods
Dispenses cold and hot water
Child-resistant safety feature
Fast flow dispensing fills sports bottles in seconds
Re-usable coffee filter included
Money-saving coupons for Primo® water included
Description
Enjoy great-tasting beverages and reclaim your valuable countertop and fridge space with the Primo® hTRIO Bottom Loading Water Dispenser with Single Serve Brewing. Access cold and hot water on demand and make your favorite cup of coffee all with one sleek and versatile water cooler. Its space-saving design includes built-in storage for 20 single serve pods (not included) and a reusable coffee filter is included for use with your own coffee grounds. With 5 gallons of Primo water at-the-ready you can enjoy cup after cup without refilling a reservoir, and the fast rate of dispensing allows you to fill glasses and sports bottles in seconds. Getting started is a breeze since the dispenser arrives fully assembled. Simply press the drip tray into place, load a 3 or 5-gallon bottle of Primo water and you’ll be hydrating in no time, no plumbing or installation required! Whether you choose a 3 or 5-gallon bottle of Primo Purified Water with Minerals or you refill your own bottle at a Primo Self-Service Refill Station, our multi-step reverse osmosis process ensures you’ll be drinking high-quality water. To help you get started, we’ve included coupons with your dispenser purchase to try both options at one of the thousands of retail locations nationwide. Start drinking more water with this energy star rated, bottom loading water dispenser with single serve brewing today!
Dimensions (Overall): 43.5 Inches (H) x 14.2 Inches (W) x 12.2 Inches (D)
Weight: 41 Pounds
Capacity (Volume): 152.16 Ounces
Coolest Temperature Capability: 36 Degrees Fahrenheit
Water Temperature Capability: Cold, Hot
Water Source: Bottle
Hottest Temperature Capability: 194 Degrees Fahrenheit
Appliance Placement: Freestanding
Wattage Output: 500 watts
Material: Plastic
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 80207598
UPC: 817206012580
Item Number (DPCI): 072-00-9104
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 46.7 inches length x 15.1 inches width x 14 inches height
Estimated ship weight: 47.3 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii
This item ships in its manufacturer’s packaging, revealing what’s inside. ·
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
Q: why isn't Primo honaring their products when it's their fault all the cold sides go bad?You're just loosing current and potential customers by not standing by your product! I will not buy from you!
submitted by Shame on primo - 2 years ago
A: The Primo water dispenser come with the 5 gallon water bottle 
submitted byMoe - 1 year ago
A: Thank you for providing your feedback. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at social@primowater.com for further assistance.
submitted byPrimoWaterCustomerService - 2 years ago
Brand expert
Q: how can i change the water temperature and make it hotter ?
submitted by Mary - 3 months ago
A: Hi Mary, thank you for your question. The water temperature settings on the Primo Bottom Loading Water Dispenser with Single-Serve Brewing are preset at the factory and cannot be adjusted to make the water hotter. The dispenser is designed to heat water to its specified operating temperature for safe and reliable performance.
If you believe the hot water is not reaching the expected temperature or if you have additional questions about your dispenser, please contact our Customer Service team at 1-866-407-7873. You may also reach out to Primo Support at PBdigital@primobrands.com and have your model number ready so our team can better assist you.
Thank you for choosing Primo products!
submitted byPrimoWaterCustomerService - 1 month ago
Brand expert
Q: What do I do if the coffee maker part stops working?
submitted by Mikes wife - 9 months ago
A: Thank you for reaching out. We apologize for any inconvenience you've experienced with your dispenser. Please contact us at PBonlinereviews@primobrands.com for further assistance.
submitted byPrimoWaterCustomerService - 9 months ago
Brand expert
Q: The descripton on Target .com says use 3 or 5 gallon bottle, but the rod with model 1158 is too long for 3 gallon bottle, the instulation booklet is of no help. What do I do?
submitted by ps - 2 years ago
A: Thank you for reaching out. There are two tabs on the receptacle of the probe that can be pushed in to move the part to better fit 3 gallon bottles.
submitted byPrimoWaterCustomerService - 2 years ago
Brand expert
Q: Will functionaility of the unit be compromised if it is layed down for transport (3+ hrs) ? Or, is it best to transport the unit upright due to cooling system?
submitted by Sabrina - 2 years ago
A: Hi Sabrina, thanks for reaching out. We recommend transporting the unit on it's side while moving. It would need to be set upright for 24 hours before using the cooling function in order to allow the compressor lubricant to settle.
submitted byPrimoWaterCustomerService - 2 years ago
Brand expert
Q: I bouth this on Jan 25th 2023 and now the cold side is not working. Can you tell me what can be done to fix this issue
submitted by - 2 years ago
A: Hi - Thank you for your feedback.
If you have not tried it, turn off switches on the back and unplug your machine(UNLESS YOU HAVE MODEL 601242 or 601264). While the machine is turned off , dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature.
If your unit does not seem to be operating properly, we will need to look at other options. You can either email us your information at social@primowater.com or call us at 844-237-7466.
submitted byPrimoWaterCustomerService - 2 years ago
Brand expert
Q: Maybe I missed it but very few of your bottom loading water dispenser. Show how tall of a bottle can be used to be able to fill without having to hold it tilted to fill.. Exactly in inches!!!
submitted by GPS - 2 years ago
A: Thanks for reaching out, GPS. The majority of our bottom load units have a 7.5 inch dispenser area from spout trip to tray.
submitted byPrimoWaterCustomerService - 2 years ago
Brand expert
Q: Is there a filter to change. Mine taste funny. Have had it for 3 years.
submitted by Fbprescher - 2 years ago
A: Hi - Thank you for providing us with your feedback. Below are the instructions for cleaning your dispenser.
Time Required: 30 minutes.
There are 13 simple steps to cleaning your Primo Water Dispenser:
- Turn energy saving switches to OFF.
- Unplug power cord from wall outlet.
- Remove water bottle.
- Move appliance away from wall to gain access to the back.
- Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket.
- Remove the cap from a spare empty 5-gallon bottle. Pour the bleach (2 tbsp.) OR vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle.
- Apply the cleaning bottle to the dispenser.
- Power your dispenser back on to allow the cleaning solution to fill in the next step.
- Allow the cleaning solution to fill the reservoirs.
- Wait 10 minutes then drain the water from the reservoirs as described in step 5.
- Rinse the bottle and fill with only hot tap water and apply it to the dispenser.
- Turn the power on the dispenser back off for this next step.
- Place a two-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5).
- Replace the silicone plug and drain cap.
- Return the unit to its location, install a freshwater bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON.
That's all there is to it! And, don't worry visual learners, we've also Good published a video version of these instructions to make cleaning your Primo Water Dispenser even easier: https://www.youtube.com/watch?v=QwdSPu2TYjo
submitted byPrimoWaterCustomerService - 2 years ago
Brand expert
Q: Where can I buy more of the re-usable coffee pods? THye seem to be specific to this type of machine.
submitted by Noe - 3 years ago
A: Thank you for reaching out. To research your options for parts and replacements, as well as warranty questions, you will need to contact customer service. You can call (844) 237-7466 between the hours of 8am and 9pm EST, Monday-Friday.
submitted byPrimoWaterCustomerService - 3 years ago
Brand expert
Q: My wife bought one like this,when I change the bottle it start sucking the water to the reservoir but it gets to a point that fills up all the way and starts dripping a lot, is it damaged already or awaytofixit
submitted by Juanito - 3 years ago
A: Thank you for reaching out, Juanito. We sincerely apologize for the issues you have experienced. Please contact us at social@primowater.com so we can provide further assistance.
submitted byPrimoWaterCustomerService - 3 years ago
The Primo Htrio Bottom Loading Water Dispenser with Single Serve Brewing offers a convenient solution for hot and cold water needs, along with a built-in coffee maker. Many guests appreciate its sleek design and ease of use, making it a great addition to any kitchen. However, some guests have reported reliability issues, particularly with the cold water function after a year of use. Overall, it provides a versatile option for families and individuals alike.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.7
3.7 out of 5 stars
123 star ratings
3.7 out of 5 stars with 123 reviews
quality
3.1 out of 5
quality: 3.13 out of 5
value
3.0 out of 5
value: 3 out of 5
44% would recommend
27 recommendations
1 out of 5 stars
13 August, 2026
originally posted on primowater.com
UNIT DOES NOT WORK
Product stopped working after 2 years. All the other reviews on this p[age says the same thing. I wish I read this first before buying this product
BELIEVE THE REVIEWS
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5 out of 5 stars
Thumbs up graphic, would recommendWould recommend
2 August, 2026
Love mine!
I’ve had mine for almost 7yrs with no issues, and moved 3 times with it. I love it!
1 reply from PrimoWaterCustomerService team - 1 month ago
Wow, nearly seven years of reliable service is wonderful to hear! We're delighted that your dispenser has continued to perform well through multiple moves. Thank you for your long-term loyalty and for sharing such positive feedback about your Primo dispenser.
Did you find this review helpful?
1 out of 5 stars
Thumbs down graphic, would not recommendWould not recommend
8 May, 2026Verified purchase
Receieved a broken machine - someone obviously tried to hide the damage
Was very excited to finally receive my new water cooler!. Unfortunateley during the unpacking process, we discovered that the unit that was shipped to us had a door that was broken off that had been taped in place. Very disappointing! Now my family can wait another week for the replacement :(
1 reply from PrimoWaterCustomerService team - 1 month ago
Hi, thank you for sharing your experience. We're very sorry to hear that your dispenser arrived damaged, especially after you were looking forward to receiving and using it. We understand how disappointing it must have been to discover that the door was broken and appeared to have been taped in place during unpacking. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused to you and your family. We appreciate you bringing this matter to our attention and are glad that a replacement is being arranged. If you need any additional assistance, please contact our Customer Service team at 1-866-407-7873. You may also reach out to Primo Support at PBdigital@primobrands.com and have your model number ready so our team can further assist you. Thank you for your patience and for choosing Primo. We hope your replacement unit provides the experience you originally expected.
Dakota7az
quality
1.0 out of 5
quality: 1 out of 5
value
1.0 out of 5
value: 1 out of 5
Did you find this review helpful?
1 out of 5 stars
Thumbs down graphic, would not recommendWould not recommend
15 April, 2026
(no review title)
does not function after a year
1 reply from PrimoWaterCustomerService team - 1 month ago
Hi Sabrina, thank you for sharing your feedback. We're sorry to hear that your Primo Bottom Loading Water Dispenser with Single-Serve Brewing stopped functioning after about a year of use. We understand how frustrating and disappointing that can be, especially when you rely on it every day. This is not the experience we want for our customers. We'd like the opportunity to help troubleshoot the issue and determine whether there may be a solution. Please contact our Customer Service team at 1-866-407-7873. You may also reach out to PBdigital@primobrands.com and have your model number ready so our team can better assist you. Thank you for bringing this to our attention. We appreciate your feedback and look forward to helping resolve the issue.
Sabrina
quality
1.0 out of 5
quality: 1 out of 5
value
1.0 out of 5
value: 1 out of 5
Did you find this review helpful?
1 out of 5 stars
9 February, 2026
originally posted on primowater.com
Awful
This machine is awful. It’s hard to get water bottles under the spout, water constantly spills. The light is dim, so it’s hard to see how much water is in the cup. It only makes 1 cup of coffee before needing to refill, blocking you from making another cup. My kcups don’t fit.
1111
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5 out of 5 stars
22 December, 2025
originally posted on primowater.com
Great
I 've had my dispenser for over 3 years and I love it. Saved space in kitchen from having a huge Kerig on counter. I've had 0 problems.
shar
Did you find this review helpful?
2 out of 5 stars
22 December, 2025
originally posted on primowater.com
Cold Water Dispenser Quit
The cold water dispenser no longer works. I thought it was starting to act weird and then nothing. I left it for a few weeks, tried it again and was able to fill one glass. Thought it fixed itself, no such luck. I see now others have had similar problems. Machine was just over a year old when this happened and I no longer have the receipt. Very disappointed. This machine was used primarily by one person and mostly just for the cold water, hot water and coffee option still work. But I’ve only used the coffee option about 6 times.
Disappointed Customer
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1 out of 5 stars
3 December, 2025
originally posted on primowater.com
Poor craftsmanship
Gone through 2 of thies now. Will barley last past warranty.
CoryEden
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5 out of 5 stars
29 November, 2025
originally posted on primowater.com
Going almost 8 years
Can't complain. Bought my unit back in summer of 2018. Has worked perfectly and still does. Just noticed recently that it does make some noise when heating the water inside. Coffee maker still works with no problems. Filled with gallons of spring water since opening.
nickfam
2 guests found this review helpful. Did you?
1 out of 5 stars
24 November, 2025
originally posted on primowater.com
DON'T BUY.... RUNNNN
2nd machine in 1 year that just stopped dispencing water. Impossible to get someone on the phone to help. Videos do not help. Switching to another brand. All their going to do is reply to this review with "We're sorry for your inconvience blah blah blah....."
Ty35
1 guest found this review helpful. Did you?
1 out of 5 stars
17 October, 2025
originally posted on primowater.com
Not recommended
Stopped working, will not dispense any water. Motor gave out.
Selina27
1 guest found this review helpful. Did you?
4 out of 5 stars
Thumbs down graphic, would not recommendWould not recommend
16 October, 2025
Easy Fix to water freezing
Had a couple years now. Yes, it froze. Easy fix, found on you tube. Replaced the thermostat for a few bucks and back in business. https://youtu.be/yaLK5q8KE4o?si=P28c-lpJcyKHOwjh
1 reply from PrimoWaterCustomerService team - 10 months ago
Thank you for taking the time to share your experience and for offering a potential solution. We always appreciate customers who take an active interest in maintaining their dispensers. However, repairs or modifications may affect the product’s warranty and performance. For any maintenance or repair needs, we recommend reaching out to our customer care team at 800-728-5508 for assistance.
Esmeralda
1 guest found this review helpful. Did you?
3 out of 5 stars
7 October, 2025
originally posted on primowater.com
Nice Product
This is the second Trio that I have and it's having issues with dispensing water. My first Trio lived a good life until the Keurig stopped working. I'm trying to figure out how this issue can be resolved.
msbee4
Did you find this review helpful?
1 out of 5 stars
21 September, 2025
originally posted on primowater.com
It's heating on the cold water side
I tried everything. I've unplugged it to try to let it reset. I've turned off all the switches and then back on. I've dumped water out of both sides until the reserve was empty. I tried having it plugged in and turned on but with the heating switch in the OFF position and it STILL. HEATS. THE. COLD. WATER. SIDE.
ShellU
Did you find this review helpful?
1 out of 5 stars
17 September, 2025
originally posted on primowater.com
No replacement parts
Need coffee pod insert and can’t find a part online
Melissa_misfit
Did you find this review helpful?
5 out of 5 stars
17 September, 2025
originally posted on primowater.com
Great Features and easy to use.
We've been using the Primo HTRO Black for at least 2 years and are very happy with the ease of use and reliability. Set up was easy! We love it for the ability to make coffee using pods and to get boiling water fast. It fits a variety of bottles. We have a 4 gal, 5 fal, and one 3 gal we alternate.
SandArt8
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1 out of 5 stars
15 September, 2025
originally posted on primowater.com
Junk
I loved it. Then it stopped pumping water to any of the 3.
Spam
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1 out of 5 stars
22 August, 2025
originally posted on primowater.com
Primo doesn't care if this dispenser works or not
This is a major piece of junk, and what makes it worse is that Primo doesn't even answer emails on this. I emailed them with my problem multiple times and no response. After not even a year, this thing doesn't cool water anymore. I've done all the trouble shooting steps that you can and they just don't care.
Tonywontbuyanother
Did you find this review helpful?
2 out of 5 stars
10 August, 2025
originally posted on primowater.com
Cold water not cold anymore
Was great for the almost 2 years I had it, but suddenly the cold water is no longer cold. That's the main reason I bought it, the others were just a bonus but not used much. Kind of wasted money, should last a lot longer than just about 2 years.
Colleen M
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5 out of 5 stars
20 July, 2025
originally posted on primowater.com
Beats them ALL
We bought this about 5 years ago and we've never had a problem with it! We've had several and this one beats them ALL!!
