Men's Timex Easy Reader Expansion Band Watch - Gold T2H3019J

Hello lady di, Thank you for sharing your feedback with us. We are delighted that you love your Easy Reader watch. At the same time, we're sorry that you get confused sometimes in telling the time. As a general rule, when the hour hand falls between two numbers and the minute hand has not yet reached 12, you always refer to the first number. We hope this helps. If you have other concerns, please call our Customer Service team at 800-448-4639 or email us at custserv@timex.com for further assistance. Here are our hours of operation: Mon - Fri: 24 hours Sat & Sun: 8:00AM to 5:30PM EST

Hello, We thank you for your time in providing us your feedback. We’re very sorry to hear of your unpleasant experience with this Easy Reader watch. Timex watches go through a series of testing in our facility before it is released to ship. These tests check the watch's water resistance, battery, watch movement and so on, and we are surprised how this issue may have slipped past this whole rigorous process. We sincerely apologize if we gave you the impression that this specific watch style has a quality issue. While we may have receive a few escalations about the crown falling off, but it was a random occurrence and does not affect the entire Easy Reader collection at all. We would like to reach out to you regarding this issue with your watch so we can trace the root cause and explore your options for you. Our Quality Analyst would like to retrieve your watch for analysis, in turn we would be processing a replacement for the same watch style. We will be sending you a prepaid shipping label you can use to send in your watch to our corporate office. We hope for your cooperation and understanding as we strive to provide our customers with the best quality of products we can offer. If you have any questions or need help with your watch, please feel free to contact our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com and we would be happy to assist you! We are available Monday-Friday 4:00 a.m. – 7:00 p.m. EST.

Hello speechteach, We are sorry to hear that this watch did not meet your expectations fully, particularly due to its size. This watch is actually part of our Men's Collection and the dimensions of the case can be found on the name and specs of the watch on the order page. Nevertheless, we do understand that each customer has varied preferences when it comes to the style of watch they wear. We will make sure to forward your comments to our Design Team. In the meantime, you might want to check out our Easy Reader 25mm Bracelet Watch Collection. These watches have the smaller watch face that you are looking for and the same features as the watch you originally ordered, Thank you again for leaving a review. If you have other concerns, please don't hesitate to contact our Customer Service Team at 1-800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, and we will be more than happy to assist you.