Puffs Ultra Soft Back to School Facial Tissue

We're sad to hear this. Certainly this isn't the quality standard we expect, so our team would like to learn more. When you have a chance. could you please give us a call at (800) 777-8337?

Thanks for your feedback! Keep an eye on our website at puffs.com for the latest box designs. Feel free to call us at (800) 777-8337 if you'd like any additional assistance.

We truly appreciate your feedback on our limited edition boxes for back to school. We do still offer our usual patterns at this time along side our limited designs, but we'll be sure to let our team know that you did not enjoy these additional designs. If you have more to share or any further concerns, please feel free to give us a call at 1-800-777-8337. We're available Monday-Friday 9am-6pm EST and more than happy to help!

Please know that we want you to enjoy using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs are soft and comforting when you need them, and we're sorry if your recent purchase doesn't measure up to your standards and we would encourage you to try Puffs Plus Lotion for your nose-in-need!

We're sorry you feel this way, Jan. Please know that we want you to enjoy using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs are soft and comforting when you need them, and we're sorry if your recent purchase doesn't measure up to your standards.

We’re sorry to hear this, Madonna. When all goes perfectly, your next tissue should pull up correctly, and completely, with it also lifting another one with it. After multiple strict controls to prevent this, we're disappointed to hear about the plies of your tissue. We know how disappointing this is when you need Puffs fast to help a nose in need, and we'd like an opportunity to help with your purchase and send your report to our Quality Team. Please give us a call at 1-800-777-8337 from 9AM – 6PM EST Monday – Friday.

Sorry you feel this way about the softness, Becky. Please know that we want you to enjoy using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs are soft and comforting when you need them, and we're sorry if your recent purchase doesn't measure up to your standards. We'll be sure to share your thoughts with our Quality Team and you may want to try Puffs Plus Lotion for your nose-in-need!

We appreciate you reaching out, Vickie. We have many quality checks in place to make sure that your Puffs are soft and comforting when you need them, and we're sorry if your recent purchase doesn't measure up to your standards with the layers. We would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-8337 for additional assistance. -The Puffs Team

We're so sorry to hear you're having this experience. If everything goes according to plan, when you pull out a Puffs tissue, only one should come out at a time, and it also lifts another up with it. Essentially, there should always be a tissue at the ready. Try and make sure you grab the edge of the tissue only and a steady even pull is the best way to get one tissue at a time. Also due to humidity variations the first few tissue from a new box may result in getting more than one tissue at a time. We do also run all out tissues and boxes through strict quality controls to ensure packing is done correctly. We hope these tips help, and if they don't, we'd love to help further with this issue. Please call us at 1-800-777-8337 Monday-Friday 9am-6pm EST.