Virtual Ei (HBR Emotional Intelligence Series) - by Harvard Business Review & Amy C Edmondson & Mark Mortensen & Heidi K Gardner & Amanda Sinclair

About the Book

"Just because a global pandemic forced us all to log more hours in virtual meetings and engage in more Slack conversations doesn't mean we're good at them. We've all endured the uncertainty of knowing who should talk first when several of us start at once. Or logging in to a call with a full mosaic of faces but no one speaking. How do you allow folks to dissent or share a hard perspective? If someone appears confused, do you call them on it or message them privately? And if we found those scenarios challenging when we were all remote, how can we manage our teams and facilitate effective meetings when some of us are on-site and some are on-screen? How do we navigate a hybrid workforce? How do we build relationships and trust when some colleagues share a long history and others have never laid eyes on one another in real life? This book explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. With the latest psychological research and practical advice from leading experts, you'll learn how to make everyone feel heard, draw everyone's voice into the conversation, and make real connections-whether your people are in a conference room or a breakout room"--

Book Synopsis

Be mindful, empathetic, and authentic--even on-screen.

Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging.

Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into the conversation, and make real connections.

This volume includes the work of:

• Amy C. Edmondson
• Mark Mortensen
• Heidi K. Gardner
• Amanda Sinclair

How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 12 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

You can find HBR at: hbr.org
Twitter: @HarvardBiz
LinkedIn: linkedin.com/company/harvard-business-review
Facebook: @HBR
Instagram: @harvard_business_review
YouTube: youtube.com/user/harvardbusinessreview