DEE62383 - 11 months ago
I signed up for a Target.com account just so I could leave this review. I'm going to have to compact my hatred down to 300 words, so bear with me.
I would honestly give this NEGATIVE stars if that were even possible. I have had nothing but issues with both the customer service from the garbage-peddlers known as "PureGuardian" as well as from the heap of junk itself.
Just three months after I purchased the unit, the problems began.
One day, I turned on the machine and it emitted this loud, guttural, continuous "WHIIIIRRRRRRRRRRR!!" It sounded like metal on metal. I called customer service, and they wanted me to ship it off for repairs. I'm unable to drive, so they had UPS pick it up "just this once."They also just expected me to have a huge, empty cardboard box and shipping tape just lying around. UPS came later that day . . . and proceeded to wake up everyone in the house. But eventually, the unit made it to PureGuardian headquarters, and they eventually repaired it (or so they claimed), and shipped it back.
I eventually got it back, and everything was okay again - for a few days. Then another problem started. The machine got louder, and it started also started turning off every three minutes. When this happens, the LED light glows red, which indicates a problem. So it sounds like a distant lawn mower for three minutes, then it's quiet for 3 minutes. I keep getting woken up every night, because it sounds like my neighbor is restarting his lawn mower over and over and over again, nonstop.
So I called customer service yet again, and this time, they're making me find a way to print the shipping label and get to a UPS store to have it shipped off yet again - possibly on my dime. So the unit has now broken TWICE in the whopping three months I've had it, and I have to scramble to remedy the situation. I asked them if they could send me a replacement, and they refused. This "scrap pile" they call a humidifier was obviously made with cheap parts and shoddy workmanship.
I took care of of this thing, and there's no reason for it to be so worthless. I kept it clean and kept the outside dry, I never exposed any of the unit to water that shouldn't have water near it, I never overfilled it, and it never got damaged in any way. I kept it on a flat, non-wooden surface, and I refilled it as needed. And it's not the store's fault, nor is this an isolated incient. There are scathing reviews all over the internet. There just is no excuse.
i was going to give it ONE more try before giving up on it. But then a good friend of bought a much nicer humidifier from a different retailer. So the unit is going back to the store the first chance I get. The only reason I'm NOT going to throw this thing into a wood chipper is because I want my money back.
Avoid PureGuardian altogether. Avoid it like the plague.