The Wizard - 9 months ago
originally posted on smuckers.com
Like everyone else here, long time customer and very disappointed in your strawberry preserves. When you say that’s not the quality you expect, you do have quality control people, don’t you? Did they change the recipe and not tell you? if this a way to save money, you’re losing faithful customers.
1 reply from Consumer Care team - 9 months ago
We appreciate your loyalty to our product and we are sorry to hear of your disappointment. Please be assured we have not changed the product. We are reaching out to you via email in hopes to learn more.