Sony BRAVIA 8 II 55" QD-OLED 4K HDR Google TV (2025)

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your K-65XR8M2, and happy with the picture and sound quality. We hope you continue to enjoy it for years to come! Yet, we're sorry to learn that you're experiencing channels picture issue and facing difficulties with the picture quality while using your PS5. Regarding the channels' picture issue, please follow the steps here and test again: https://cutt.ly/DrMJDD98 In case the issue persists, try the steps below: 1. Disconnect all externals (e.g. sky box, Ariel cable, HDMI cables or USB, etc.) 2. Unplug the TV from the mains and leave it for 1 minute and then plug it back. 3. Make sure the software is updated using this link: https://cutt.ly/IrMJFOsj 4. Perform a factory data reset by following the steps here: https://cutt.ly/KrMJGfwC Regarding the picture issue while using your PS5, please follow the steps below: 1. Make sure to connect your PS5 to either HDMI 3 or 4. 2. Set up your device following the steps here: https://cutt.ly/wrMJJoWD 3. Select the Game mode in the content type by following the steps at this link: https://cutt.ly/FrMJLhLl Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your feedback. We're sorry to hear about your incident with the K-65XR8M2 and that you're facing difficulties setting the TV up. To install your TV, you can follow the steps here: https://cutt.ly/crMZYGf5 If you're trying to wall-mount the TV, you can follow the steps on pages 16 to 43 here: https://cutt.ly/nrMZSdTe Additionally, you can perform the initial setup following the steps here: https://cutt.ly/hrMZSVqU Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your feedback. We’re glad to hear that you're happy with the picture quality of your K-65XR8M2. Yet, we're sorry to learn that you're facing difficulties connecting the TV to your AV receiver. Please make sure that your AV receiver supports the S-CENTER, as we can't guarantee the functionality of 3rd part devices. You can learn more about how to connect your TV to the AV receiver correctly by following the steps at this link: https://cutt.ly/arMgUC5P To fix the 30-second delay between your AV receiver and TV, please follow the below: 1- Unplug the power cord from the wall for all devices for 1 minute. 2- Disconnect all the external devices and reconnect them back. 3- Ensure that the software is updated: https://cutt.ly/erMhe5Ub 4- Ensure that you're using the designated TV HDMI ARC/eARC ports on both your TV and your receiver. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK

HI jingyischicken_9759, Thanks for sharing this fantastic review of the BRAVIA 8 II! It's great to hear how much you're enjoying the amazing colors, crisp picture quality, and seamless Google TV experience, especially for gaming. We’re thrilled that this TV has gone above and beyond for you and stands out so much. Thanks for choosing Sony. Best regards, Eliab

Hi 20Michael25, Thank you for taking the time to provide such a detailed and honest review of the Sony - BRAVIA 8 II. We are truly sorry to hear that the TV's native audio did not deliver the experience you were looking for and that you ultimately had to return the product. We're glad that you were able to experience the outstanding picture quality and that it performed so well with your PlayStation 5 and Roku streaming device. However, we completely understand your frustration with the low human voice and the need for a constant volume battle. We take your feedback on this, as well as on the remote control, very seriously. It will be shared directly with our product development team as we continuously strive to improve our products. Thank you for considering Sony products! Regards, Dominick

Hi lillianw9_4997! Thank you for your wonderful feedback! It brings us great joy to hear how much you are enjoying your BRAVIA 8 II TV. We’re thrilled that you find the picture to be crisp and vibrant and that the sound enhances your viewing experience. With features like AirPlay and its super slim design, it’s no wonder you’re considering adding more to your home. Thanks for choosing Sony! Best regards, Estefany

Hi eclectictina_1755! It's a true pleasure to hear how much you're enjoying your new BRAVIA 8 II TV! We truly appreciate you taking the time to share such a detailed and enthusiastic review. We're especially delighted that you've noticed such a significant upgrade in picture and sound quality compared to your previous TV. It's fantastic to know that the QD-OLED display's vibrant colors and clear audio are bringing a cinematic experience right into your home, making movie nights and PS5 sessions something to truly look forward to. We're also glad to hear that the setup process was easy and that the sleek, lightweight design was a pleasant surprise. Thank you for choosing Sony! Best regards, Estefany

Hi angela119_450! Thank you for sharing your feedback with us. We are truly grateful to hear about your positive experience with the BRAVIA2 II. It’s wonderful to know that you appreciate the crystal-clear picture quality and crisp audio. The convenient remote, equipped with quick access to Netflix and other streaming platforms, certainly makes navigation a breeze. Additionally, the screen sharing feature is a fantastic way to enjoy content from your phone on the big screen. Thanks for choosing Sony! Best regards, Estefany

Hello xxomark_938, Thank you so much for sharing such a wonderful and detailed review of your Sony Bravia 2 II! We are absolutely thrilled to hear that your new TV has transformed your movie nights and gaming sessions into an even more immersive experience. It's fantastic to know that the visual quality is amazing and that the sound lives up to our standards—clear, loud, and free from distortion. We're also delighted that you're enjoying the seamless streaming capabilities of YouTube and the ease with which you can connect your Switch for epic game nights. It sounds like the Bravia 2 II has truly become the entertainment hub of your home, from movies and gaming to simply enjoying Spotify in the background. Thanks for choosing Sony! Sincerely, Jenn | Sony Social Media Team.

Hi mikaylaj22_5478! Thank you so much for your wonderful feedback! We are thrilled to hear that you are enjoying the BRAVIA 2 II TV. Its smart features, such as seamless app integration and voice control, make it incredibly user-friendly, while the stunning picture quality truly elevates your viewing experience. We're glad to know you are satisfied with your purchase and appreciate your recommendation! Thanks for choosing Sony! Best regards, Estefany

Hello olgabee_7914 Thanks for these wonderful 5 stars! We're delighted to hear how much you love your BRAVIA 2 II, especially the sharp and bright picture, amazing sound quality, and comfortable remote with quick access buttons. We also appreciate your feedback regarding the initial phone connection setup. We continuously strive to make our products as user-friendly as possible, and your input helps us improve. It's wonderful to know that you enjoy the simple design and find it great for watching movies and playing games. We truly appreciate your recommendation! Thanks for choosing Sony! Sincerely, Jenn | Sony Social Media Team.

Thank you for sharing your detailed feedback about the k65xr80 and its Google TV features. We understand how important a smooth, intuitive smart TV experience is and are sorry you’ve faced frustration around voice control, app options, and setup clarity. Here’s some guidance and information that may help: Voice Feature Troubleshooting To use the voice feature, ensure your TV is set up as a Google TV and that you are signed in to a Google Account. Accepting the Privacy Policy and Terms is required for voice recognition to function. If you chose "Set up basic TV" initially, you can go to Settings and select "Set up Google TV" to enable these features. The voice remote uses Bluetooth and requires a working internet connection. If the microphone or Google Assistant button isn’t working, try removing and reinserting the batteries or replacing them. There is also a quick battery test: with the TV off, press and hold the VOL- button and then the microphone button; if the LED doesn’t flash, the batteries are too low. For persistent issues, unpair and re-pair the remote in the Bluetooth settings and ensure Voice control is turned on in Settings > Accounts and Sign In > Google Assistant > Voice control. Additional video and step-by-step troubleshooting are provided in Sony’s official support articles, including how to update your remote’s software if needed. Expanding the Choice of Apps Google TV supports app downloads from the Google Play Store. To access more apps: Use the "Apps" tab on the Home screen, or press the "Input" button and add Google Play Store to your quick access menu. You can also search for specific apps via voice by pressing the Google Assistant (or MIC) button and saying the search term (such as “open Google Play”). If you use the on-screen keyboard, select "Search" on the Home menu to find and install desired apps. The Play Store only shows compatible apps for your TV; certain apps (especially ones tied to other platforms, like the Roku box) might not be available on Google TV. If an app cannot be found, it may not be supported on Google TV, as developers decide which platforms to publish their apps on. Sony and Google do not have control over third-party app availability. Improving the App Installation Process Sony acknowledges that navigating Google TV’s app system is different from some other smart platforms. There are multiple ways to search for and install apps, as outlined above, but we realize this process isn’t always intuitive for everyone. Official support tutorials, troubleshooting steps, and user guides are available to walk you through each process step-by-step. These resources often include visual aids and are designed for users of all experience levels. Instructions and Customer Support for Non-Technical Users Sony manuals are included in the product packaging, and you can find up-to-date digital guides and tutorials on Sony’s official support website. There are also dedicated help articles covering app installation, voice command usage, remote troubleshooting, and accessibility features. For those who prefer a more guided approach, support is available by chat or phone. Sony actively invests in making smart TVs more accessible, including features like screen readers, voice search, and tactile dots on remotes for visually-impaired users. Feedback like yours also helps inform further user interface and instruction improvements to make the experience more friendly for all customers, including non-engineers and those less familiar with smart technology. If you need direct links to guides for your specific issues or want to walk through a particular process (like pairing the remote or installing a certain app), Sony customer support can provide personalized assistance via phone or chat. We appreciate your honest input—Sony continually iterates on product usability and documentation, and this kind of real-world feedback is vital to those improvements. Thank you again for taking the time to share your experience! Best regards, Gus, Sony North America Customer Support

Hi velvetn_6598 Thanks for this magical review! We're delighted to hear your experience with your new 55" BRAVIA 8 II. We can't be happier to learn you're blown away by the vibrant colors, sharpness, and clarity. Creating that immersive, theater-like experience right in your home is exactly what we aim for. It's fantastic to know the sleek, minimal design fits perfectly in your bedroom and that setup went smoothly! We're also delighted you're impressed with the surprisingly clear and well-balanced built-in sound, that you might not even need a soundbar. We hope you continue to enjoying fantastic movies and exciting F1 racings! Thanks for choosing Sony. Sincerely, Jenn.