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Sony LinkBuds S True Wireless Bluetooth Noise-Canceling Earbuds
$199.99
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At a glance
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About this item
Highlights
- Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment.
- Automatically switches between superlative noise canceling or optimized ambient sound for listening without distractions.
- Immersive sound quality with Integrated Processor V1.
- Ultra-clear call quality with Advanced Voice Signal Processing lets sound come in clear.
- Up to 6 hours of battery life and up to 20 hours with charging case. Quick charging gives up to 60 minutes of playback with a 5 minute charge.
- IPX4 water resistant protects against sweat and splashes.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- Voice pickup technology and Speak-to-Chat automatically pause the music as soon as you speak to someone, so you can conduct a conversation.
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
Automate your audio experience with ultralight headphones that feature smart technology to connect your online and offline worlds like never before. Seamlessly shift from ambient sound to advanced noise canceling and enable automatic playback that learns from your behavior. LinkBuds S deliver the right sound for whatever world you’re in.
Weight: .38 Pounds
Water Resistance: Water-Resistant
Ear Cushion Material: Rubber, Silicone
Electronics Condition: New
Estimated Charge Time: 2 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Ear Buds, Automatic Shut-Off, Call Functionality
Connection Type: USB
Wireless Technology: True Wireless
Package Quantity: 1
Model name: WFLS900N/B5
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 6 Hours
Wireless Type: True Wireless
Battery: 2 Non-Universal Lithium Ion
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314266
UPC: 027242923386
Item Number (DPCI): 008-07-6203
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 3.57 inches length x 3.56 inches width x 2.87 inches height
Estimated ship weight: 0.36 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Can you Bluetooth to your tv
submitted by Time4t49 - 6 months ago
A: Hi Time4t49, thanks for reaching out about Sony LinkBuds S True Wireless Bluetooth Noise-Canceling Earbuds. If your TV supports Bluetooth audio, then yes, you can connect to your TV If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 6 months agoTarget expert support
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Guests are saying
The earbuds offer impressive sound quality and comfort, making them suitable for various activities, including exercise and casual listening. However, many guests have reported significant issues with battery life and Bluetooth connectivity, which can detract from the overall experience. Despite these concerns, features like noise cancellation and customizable sound settings through the app are appreciated. Guests value the snug fit and sound performance, but caution is advised due to potential longevity issues.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.1 out of 5 stars with 809 reviews
54% would recommend
11 recommendations
1 out of 5 stars
5 November, 2025
originally posted on sony.com
The price doesn't justice for only a year of use
Just passed the one year warranty and the left earbud now works only 15 minutes and the right one only an hour. I used them maybe 3 days a week for hour or hour and half to listen music. Called the support only to find out that it is out of warranty and they suggest to send the earbuds to a Sony facility (only 2 in US and none in California) on my expense without knowing how much the repair will cost. These earbuds are prone to battery problem after a year. The price does not justice for only one year use. Very disappointing.
1 reply from Sony North America Support team - 14 days ago
Hi Pat71d, We sincerely apologize that you are experiencing such a rapid and significant loss of battery life in your WF-LS900N earbuds so shortly after the one-year mark. We understand your frustration, especially given your light usage. We strongly recommend performing a complete initialization (factory reset) https://www.sony.com/electronics/support/articles/00278109 as this can sometimes correct internal charging errors. If the issue is not resolved after the reset, please contact our dedicated support team again. They can provide the necessary service procedures for out-of-warranty repairs and guide you through the next steps for evaluation. Thanks for choosing Sony. Best regards, Eliab
1 out of 5 stars
4 November, 2025
originally posted on sony.com
Poor Quality
I bought these 15 months ago, so just out of the warranty period, and now the battery dies in less than 20 minutes. I work in an office so there was no abuse or extreme conditions they were in. I also had connectivity issues and issues with the noise cancelling.
1 reply from Sony North America Customer Support team - 16 days ago
Hi tkuepfer, Thanks for reaching out to us about your Linkbuds S. We're truly sorry to hear you're running into these battery, connectivity and Noise Canceling issues. We can certainly give you some steps that often resolve these types of problems: 1) Open the Sony | Sound Connect app on your phone and make sure the earbuds have the latest firmware installed. 2) Reset and Initialize the earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html If the issues persist after trying these steps, we recommend checking online for a local electronic repair center near you. They might be able to help you get your product back in working order. We appreciate your review of our Sony product and apologize for your experience. Warm regards, Estefany
4 out of 5 stars
30 October, 2025
originally posted on sony.com
Great value
Great value and good product. I’ve not used in ear before and they are comfortable.
1 reply from Sony support team team - 19 days ago
Hi, Thank you for your feedback. We're happy to hear that you are enjoying your LinkBuds S. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
2 out of 5 stars
27 October, 2025
originally posted on sony.com
Bad Battery Quality
Been good until recently. Had these for a little over a year when the right buds battery started failing to hold a charge. Really disappointing for a higher end and spendy product. Many others have this issue that Sony will not cover. *See Reddit Good news is a local repair shop could change the battery
1 reply from Sony North America Customer Support team - 24 days ago
Hi there, Thanks so much for taking the time to share your experience with your LinkBuds S. We really appreciate you bringing this to our attention, and we're genuinely sorry to hear that the battery in your right earbud started having issues after only a year. Before looking at a repair, let's run through a couple of basic troubleshooting steps to try to fix this problem: 1) Initialize the earbuds: This returns the earbuds to their factory settings and often fixes unexpected issues. You can find the steps to initialize the Linkbuds S here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 2) Update the Firmware: Always make sure your earbuds have the latest firmware installed via the Sony | Sound Connect app. If those steps don't resolve the issue and the right earbud still isn't holding a charge, then a physical repair might be necessary. We suggest contacting our authorized service center, Encompass, for repair services. They are equipped to handle Sony products. You can find their contact information and begin the repair process here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If Encompass isn't able to assist or the process doesn't work out for you, checking with any other local servicer near you, as you mentioned, is a smart move to get your earbuds back to full working order quickly. We appreciate your review of our Sony product and apologize for your experience. Sincerely, Estefany
3 out of 5 stars
16 October, 2025
originally posted on sony.com
Poor Lifespan
Satisfied with everything but the lifespan. After 21 months, a charge doesn't even last an hour.
1 reply from Sony North America Customer Support team - 1 month ago
Hi ZbLog, We sincerely apologize that the battery life on your LinkBuds S has dropped off so significantly. We're ready to help and would be happy to walk you through some troubleshooting steps. 1. Fully reset the earbuds. You can find the instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 2. Always make sure the firmware is completely up-to-date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796 3. Make sure the charging contacts on both the earbuds and inside the case are clean and dry. If you've tried these steps and the issue persists, your next step would be to look into a repair. For official Sony repair service, we recommend reaching out to Encompass Supply Chain Solutions, which is our authorized service partner. You can find their repair services information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If Encompass is unable to assist with the repair, you may also look into other options. Check your local Yellow Pages business directory for other electronic repair services near you that might be able to help. Thanks for considering Sony and for bringing this to our attention. Sincerely, Estefany
1 out of 5 stars
15 October, 2025
originally posted on sony.com
Do not buy - Horrible battery
Although the sound quality and ANC was decent, unfortunately the battery of this product is extremely poor. I can’t even use the ANC function anymore because the battery drains within 20 minutes. Even without ANC I cannot get 30 minutes out of the left earbud. I will not be buying a Sony product again.
1 reply from Sony UK team - 1 month ago
Hi, Thank you for your feedback. We're sorry to hear that you're experiencing a battery draining issue with your LinkBuds S. This is not the experience we aim to provide, as we always strive to deliver the best quality possible. Make sure to follow the steps here and test again: https://cutt.ly/Ur3Y7WBK If the issue remains, please try the steps below: 1. Update the headset to the latest version using this link: https://cutt.ly/ir3Y5XKD 2. Reset the headset by following the steps here: https://cutt.ly/dr3Y6ezZ 3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/Ar3Y6lPM Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK
1 out of 5 stars
14 October, 2025
originally posted on sony.com
El peor error, comprar productos SONY.
En febrero 20 de 2023 compre un LINKBUDS S MODELO YY2950 en un de almacén de confianza como Best Bay, todo era perfecto, buen sonido, cancelación de ruido excelente, y un producto confiable como SONY, con supuestos altos estándares en sonido. Al año comenzó a fallar precisamente cuando vencío la garantía de compra. La batería comenzó a agotarse aunque decía un 100% esta se descargaba en 10 minutos, el auricular derecho se descargaba a los 5 minutos aunque señalaba que estaba en un 90%, fui al almacén y no me solucionaron, escribí a soporte de SONY, y me dieron las indicaciones pertinentes para reiniciarlo, elimine la aplicación de mi celular únicamente para ver si lo actualizaba, pero todo fue en vano. Cundo les escribí un email, dándoles a conocer lo descontenta y lo defraudada por comprar un supuesto producto que promociona ser uno de los mejores en el mercado. Pero no se si fue decepcionante la perdida de mi dinero al comprar un producto de tan mala calidad o la respuesta que me dieron vía email cuando solicite un teléfono, dirección o lugar donde llevarlos para que me lo repararan. Solo lamentaron que yo estuviese tan decepcionada y que no tenían mas opciones de solución. porque yo ya había agotado todos los pasos para la restauración de la batería. Leyendo todas las reseñas noto que no soy la única, algunos mas tienen el mismo problema que tengo con este producto. solo le digo a las personas que quieran comprar uno de estos producto no lo hagan piénselo antes de malgastar su dinero. si alguien desea abrir una sala de disputa para hablar sobre este estafa al vendernos un comercial que es totalmente falso, estaré pendiente.
1 reply from Sony North America Customer Support team - 1 month ago
Hola, Gracias por contactarnos. Comprendemos perfectamente su frustración y lamentamos enormemente la experiencia tan decepcionante que ha tenido con sus LinkBuds S. De verdad, nos apena mucho que se sienta tan defraudado con un producto de Sony, especialmente después de haber confiado en nuestra marca. Sobre su solicitud de reparación, una vez que la garantía oficial de un año expira, como es su caso con la fecha de compra, la única opción que podemos ofrecerle es el servicio de reparación a través de nuestro centro de servicio técnico autorizado. Entendemos que la respuesta previa no fue satisfactoria y pedimos disculpas por eso. Puede contactar a nuestro socio oficial de servicio, Encompass, quienes manejan este tipo de reparaciones. Puede encontrar la información de contacto y detalles sobre el proceso aquí: https://sony.encompass.com/parts-accessories/Sony-Repair-Services Ahora, si por alguna razón Encompass no puede realizar la reparación o si prefiere buscar opciones más locales, le sugerimos que revise en las Páginas Amarillas de su zona para encontrar talleres de reparación de electrónica cerca de usted. Gracias por considerar productos Sony y por su valiosa opinión. Sinceramente, Estefany
5 out of 5 stars
11 October, 2025
originally posted on Sony.com.au
Great ear buds
I bought these Singapore Changi Airport. They are amazing for sound and they are so small you forget they are there. I also stream ldac quality so WOW! are these good ... you bet yah!
5 out of 5 stars
10 October, 2025
originally posted on sony.com
Surprisingly Amazing
Just got these. They performed above expectations. Sound cancelling and quality rivial my XM4 over the ear headphones. Just a much smaller package!
1 reply from Sony North America Customer Support team - 1 month ago
Thank you for your fantastic review, Unhappypickle07! We are absolutely thrilled to hear that your new LinkBuds S earbuds are performing above your expectations. It's the highest compliment to know that you find the sound quality and noise canceling rivaling your WH-1000XM4 over-ear headphones, especially considering the LinkBuds S are a much smaller package designed for all-day comfort. We appreciate you choosing Sony for your portable audio needs! Best regards, Gus, Sony North America Customer Support
1 out of 5 stars
9 October, 2025
originally posted on sony.com
One of the earbuds failure
I purchased the LINKBUDS S in the month of December 2023 and one of buds (left ear piece) failed after an year of working. The charging no longer lasts above an hour of use and one of them discharges rapidly within 15 minutes of usage.
1 reply from Sony North America Customer Support team - 1 month ago
Hello Nagu, Thank you for considering Sony products. We sincerely apologize for the battery issues you are experiencing with your WF-LS900N. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To assist in resolving the issue of short battery life, we kindly ask you to follow these steps: 1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html 2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html 3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 4. Lastly, ensure that your firmware is updated to Version 4.2.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796 If the issue persists after following these steps, your unit may require a service check. For authorized repairs and to discuss options, please contact our partner, Encompass Service Solutions: - Phone: (866) 835-1146 - Email: service@encompass.com Best regards, -Fred
1 out of 5 stars
9 October, 2025
originally posted on sony.com
Faulty battery
Bought these just over a year ago and the left bud doesn’t stay charged for more than 20 minutes. Sony doesn’t stand behind their product
1 reply from Sony North America Support team - 1 month ago
Hi Jb325, We're very sorry to hear you're having significant battery issues with your WF-LS900N, and I understand your frustration. We want to get this fixed. Before considering service, please attempt these three troubleshooting steps: Clean the Contacts: Ensure the charging contacts on the earbud and case are clean for a solid connection: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000562321.html Reset: Perform a system reset to clear any temporary glitches. https://www.sony.com/electronics/support/articles/00278109 Initialize: If the reset fails, initialize the headset to restore factory settings. (This will require re-pairing). https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html If the battery drain continues after these steps, please contact our support team directly to discuss service options. https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for choosing Sony. Best regards, Eliab
1 out of 5 stars
28 September, 2025
originally posted on Sony.com.au
Not good at all
I bought this 2 years ago. Thw sound quality is pretty good. However, after 1.5 years of buying it the right ear bud started draining fast. Now it only last for 20 mins max. Highly disappointed with the product. The warranty is for 1.5 years so can't really do much.
1 reply from Customer Service team - 2 months ago
Hi Mayank, Good day and thank you for your message. I understand that you're having issues with the unit and worry not, I am here to help. In regards to this issue, please perform the following steps based on the problem you're having with the unit and see how it goes for your WFLS900NB: Resetting the headset https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html Initializing: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html We do appreciate your time leaving us a review, and your feedback is well noted. Please be advised that if you have concerns or enquiry regarding your Sony unit, we actually have a support line which you can contact on 1300 137669. Just give us a ring and we will be more than willing to assist you. Kind regards,
1 out of 5 stars
16 September, 2025
originally posted on sony.com
Bluetooth connectivity is a joke
Have owned for 2 years. Sound quality is fine but Bluetooth connectivity is absolutely pitiful. Effective range of about 2.5 feet and will disconnect constantly in any sort of crowded environment like the gym or subway.
1 reply from Sony North America Customer Support team - 2 months ago
Hi there, Thank you for reaching out. We're sorry to hear you're having so much trouble with the Bluetooth connectivity on your LinkBuds S. Here are some quick things you can try to improve the connection: 1. Bluetooth signals can get crowded in busy spots, especially with lots of devices around. If possible, keep your phone or device as close to the earbuds as you can, with no thick walls or metal objects in between. 2. Make sure your earbuds and the device you’re using have the latest software updates. To update your LinkBuds S, just check out the instructions in this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796 3. Try resetting your earbuds to their factory settings by following the instructions at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html We hope these steps help, but if the issue continues, your unit may need to be repaired. Since the unit comes with a 1-year warranty and you've had them for two years, the repair would be out of warranty. You can get the unit repaired with our authorized service center, Encompass and find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services Thanks for considering Sony and for bringing this issue to our attention. Sincerely, Estefany
1 out of 5 stars
15 September, 2025
originally posted on sony.com
Worst Sony Product EVER purchased... DO NOT BUY
Bought these a little over a years ago, and they've proven to be the most disappointing product I've EVER purchased from Sony. They aren't even useful as a paperweight at this point. This product is definitely not on par with the headphones and earbuds Sony has released for decades, and the experience with this product has been bad enough that I will reconsider ever buying anymore Sony products in the future... On first impression the earbuds were great. I loved the sound quality, and the way they fit snug and securely in the ears. The noise cancelling was also very impressive. The customizations available through the Sony app were pretty cool as well. 100% what you would expect from a upper-middle tier audio product from Sony. Within ~2 months, the head phones started going downhill. Battery life started diminishing, which is expected from any product with a rechargeable battery, but the decline was very quick. Originally, I could make it through about 5 to 6 hours with fully charged buds, and a 20 minute charge would get me through the rest of my work day. Pretty soon I was charging them 2-3 times a day. At ~6 months, the headphones physically started to fall apart. The black lens that hides the sensor for detecting when the headphones are being worn FELL OFF IN MY EAR CANAL and I had to have a trained medical professional help me remove it!... Around the same time, the noise cancellation started acting up. Whenever the buds were set to Noise Cancelling, a constant buzzing sound could be heard while the headphones were on. Like a strong breeze was blowing past your ear... After ~9 months, the battery is almost completely shot in the right earbud. On a "full charge", the buds say they're only at 70%. If I'm lucky, I can maybe get 30 minutes of use out of the right bud, otherwise it lasts about 15 minutes. Of course, the right bud is the "primary" earbud, so the left can't function independently. Not much you can do once the battery goes unless you're able to pull the buds apart and replace the batteries on your own. Overall, a very disappointing product from a company I once held in high regard. I wouldn't buy these again or recommend them to anyone.
1 reply from Sony North America Customer Support team - 2 months ago
Hi Sad Dan 92, Thank you for sharing your feedback. We're truly sorry to hear about the series of issues you've experienced with your Sony - LinkBuds S, and we sincerely apologize for the disappointment and frustration this has caused. The experience you've described, is far below the high standards we strive to uphold. And this is not the quality we want our customers to receive from our products, especially given your positive initial impressions. We would like to look into this for you and see how we can help. Please email the following information to socialsupport@am.sony.com so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: We look forward to hearing from again, and thank you for considering Sony products! Regards, Dominick
3 out of 5 stars
22 August, 2025
originally posted on sony.com
My experience
Ive had the product for about 2 years, and while very comfortable in the ear and great sound, the battery in the earbuds has given up and they no longer hold very much charge. They last 20 minutes before they end up dying.
1 reply from Sony North America Customer Support team - 3 months ago
Thank you for sharing your experience. We are delighted to hear that you have found the WF-LS900N earbuds to be very comfortable and to have great sound. We designed them to be a perfect blend of comfort and high-quality audio, so it's rewarding to know you enjoyed them for two years. We are very sorry to hear about the issue you are now experiencing with the battery life. This is not the long-term performance we aim to deliver, and we understand how frustrating it is when the earbuds no longer hold a charge. Since the earbuds are just over two years old, they are outside of the standard warranty period. However, we want to help you find a solution. Please contact our product support team, and they can review your case and provide information on available service options or potential solutions. Thank you again for being a loyal Sony customer. We appreciate your feedback and hope to resolve this for you. Best regards, Gus, Sony North America Customer Support
1 out of 5 stars
28 July, 2025
originally posted on sony.com
Short Life Span
NO, NO, NO! Look at all these reviews with dead battery issues. Mine lasted almost 2 years and now will not charge. Granted, that's 24 months but I used these less than 50 times. Save your $ and find something that is reliable.
1 reply from Sony North America Customer Support team - 4 months ago
Hi there, We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback. We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help. Here are a few troubleshooting steps that might help with charging issues: -Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab. -Try using a different USB-C charging cable and a different wall adapter if possible. -Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US Thank you for considering Sony products and for your feedback. We appreciate your honesty. Sincerely, Estefany
5 out of 5 stars
28 July, 2025
originally posted on Sony.com.au
Good fit
Reliable Bluetooth, good audio and importantly, a good fit for narrow ear canals. Recommended.
5 out of 5 stars
27 July, 2025
originally posted on Sony.com.au
Excellent value
This is the third pair that I have bought. Great product when matched with Android phones. Great sound and a good price point in the AUD150 to 160 range when on sale. (One pair was a replacement for a pair that inadvertently went through the washing machine. They may be water resistant- but not to that extent).
5 out of 5 stars
21 July, 2025
originally posted on Sony.com.au
2nd purchase
I had the same pair before, and they lasted a solid 3 years! Buying again as they are the best of the smallest ones out there, fitting nicely under a motorbike helmet
2 out of 5 stars
11 July, 2025
originally posted on sony.com
Good support, terrible product
I do not plan on buying Sony products again based on my experience with these headphones. I went through three pairs with constant issues. They were always good with replacements, but the product is severely flawed regardless of getting a new one. Problems connecting, one going quiet whole the other goes crackly. If you drop them the case just opens and the earbuds go flying. The only positive thing I can say and the reason I bought them was for the comfort/fit of the style. I liked how they fit, but when I got a different brand I threw these away instantly...i was listening to one earbud at the end.
1 reply from Sony North America Customer Support team - 4 months ago
Hi Erickk, That's incredibly disappointing to hear about your experience with the WF-L900 LinkBuds, and we sincerely apologize for the persistent issues you faced across three different pairs. We understand your frustration when connection problems, audio inconsistencies, and the case's design flaws overshadowed the unique comfort and fit you initially valued. This is certainly not the quality or reliability we aim for, and we regret that your journey with these headphones led you to switch brands. Your detailed feedback is very important to us, as it highlights areas where we need to improve to meet the high standards our customers expect from Sony. Thanks for considering Sony products. -Eliab