Dissatisfied chai veteran - 3 months ago
originally posted on tazo.com
I'm so devastated. And I'm not alone. Others on the site have the same sentiments. (Copied the details from another user.) I purchased this recently and there is a distinct difference in the richness and less sweet tasting organic version. For a few months, it was difficult to find the organic anywhere; I figured supply chain issues. Now, it is easier to find, but the mix is completely changed. The consistency, color, taste, and flavor are totally wrong now. The recipe has cut 20 calories and ALL the flavor. Once people use up the last of the old recipe, if they are lucky enough to have any left, and taste this version, they will be as disappointed as I am. The old version has been a cherished part of every morning, and now, I can't even drink it. I hope you change back.
1 reply from Consumer Services team - 3 months ago
We're sorry to hear your experience with our Organic Chai Latte and we'd like to learn more - please email our team directly at email@example.com, so we can ask a few questions. You can share ref ID: 41295488. Hope to hear from you soon!