Oral-B Glide Pro-Health Deep Clean Dental Floss Cool Mint

We always want our consumers to know that they are able to count on our floss for a comfortable and reliable clean, and we are disheartened to hear that was not the case with your most recent use of our Oral-B Glide Deep Clean Floss, John. The new Cleantech Fiber is designed to offer enhanced cleaning while being gentle along the gum line, and for you to experience discomfort while using this floss is not the level of performance that we would expect. We will get the information you have provided to our Quality and Safety Teams, and we do recommend discontinuing the use of the product. While most of our flosses have made the transition to our new microtextured fiber floss, we would like to recommend giving our Oral-B Essential Floss or Oral-B Satin Floss a try as they are still made with their original formula. We would love a chance to learn more about your recent experience and encourage you to give our team a call at (800) 566-7252.

Thank you for taking the time to share your feedback with us, Shenny. You’re correct that we changed the material of the floss, though we would still expect you to enjoy flossing as you have been. We’ll share your message with our Safety and Quality Teams. Oral-B is always striving to improve our materials to provide the best possible products. Our new CleanTech fiber is micro-textured to remove plaque effectively between teeth and below the gumline. Please be assured that our floss products undergo rigorous safety and quality checks throughout the manufacturing process to ensure they are shred-resistant, gentle, and safe when used as directed. Your safety is our top priority. Since this floss is causing pain and abrasions, we recommend that you discontinue use of the product if you haven’t already. We appreciate your loyalty over the years, and we want to learn more so we can help you find a floss product that works best for you. Please call us at (800) 566-7252.

We stand behind providing only the best products. As a result, we transitioned to a new microtextured floss fiber that powerfully and effectively removes plaque and bacteria from between teeth and where a brush can't reach while sliding 50% more easily in tight spaces. Your loyalty and satisfaction are important to us, and we'd like to learn more about your experience with our new Deep Clean Floss and what didn't meet your expectations. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Oral-B is always improving floss materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that powerfully and effectively removes plaque and bacteria from between teeth and where a brush can't reach, while sliding 50% more easily in tight spaces. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience with our new Deep Clean Floss and help further. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Kar, we know how important it is to have a floss you love, and are sorry you're unhappy with our new Deep Clean floss. Please know, we have many quality checks in place to ensure only the best products reach you. So we can learn more and help further, please call us at (800) 566-7252.

The new glide fiber in our floss is designed with a microtextured to clean powerfully, so we're certainly sorry to hear you're having issues with the floss breaking. Our products go through many quality checks to make sure they perform as expected, so we'd like to learn more about your purchase and help with this. Please give us a call at (800) 566-7252.

We understand the importance of finding floss that's comfortable and easy to use, so we're sorry this wasn't the case in your recent experience with our Oral-B Glide Deep Clean Floss. We continue improving floss materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber to powerfully and effectively remove plaque and bacteria from between teeth and where a brush can't reach while sliding 50% more easily in tight spaces. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and help further. When you have a chance, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for sharing this, and we're sorry to hear about your recent experience with our Oral-B Glide Floss. We're always improving materials and ensuring we deliver the best products. As a result, our floss now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Please know our products go through many safety and quality checks to ensure they provide an enhanced flossing experience and are evaluated to be safe when used as directed. It's upsetting to hear that our floss became stuck in your teeth. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll pass it along to our Safety Team, including that you'd like to see the previous version return. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252

Your happiness is important to us, and we thank you for reaching out to Oral-B regarding your recently purchased Glide Pro-Health Deep Clean Mint Floss. We’re sorry that the recently reformulated floss isn’t meeting your expectations. Recently, we updated the material we use to construct our floss to meet forthcoming regulatory guidelines. Glide Pro-Health Deep Clean Mint Floss now features a microtextured fiber that collects and removes plaque bacteria in all those hard-to-reach areas, while feeling soft and gentle. Not only is the new formulation tear-resistant, but it’s also durable and comfortable to use while delivering a noticeable cleaning experience. We hope you’ll give us a call so we can help you further with this purchase. We’re here Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We appreciate you letting us know your thoughts regarding your recently purchased Oral-B Glide Pro-Health Deep Clean Dental Floss with Cool Mint flavor, Lilya. We only want our consumers to be totally satisfied; that’s why our Quality Team reviews every product, making sure everything is to our high standards. You may not be aware that the previous Glide floss fiber is being replaced. The new formula features CleanTech fiber, which is a tear-resistant material. It’s made of a soft and gentle nylon elastic and is designed to clean comfortably between teeth and gums. We hope this explanation helps, and we want to let you know that we’re happy to continue to help you as needed. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thanks, Meg, for reaching out to Oral-B Glide and sharing the experience you recently had with your Oral-B Glide ProHeath Deep Clean Dental Floss with Cool Mint flavor. Our factories have transitioned our floss formulation, moving to a CleanTech fiber that’s both aligned with upcoming regulation changes and continues delivering products that ensure great oral health and performance. This new floss is designed to easily slide into tight spaces with minimal resistance, and features a micro-texture, which grips debris and plaque, removing it from your teeth and your gum line. What you’ve shared isn’t expected, as your results and experience are very important to us. Please, stop using this floss, and call us for additional assistance. Bring the product with you when you call Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you for reaching out to us about this, and we’re sorry to hear your floss has been breaking. We’re always improving materials and looking to ensure we deliver the best products. As a result, we’re now using a new microtextured floss fiber to clean and comfortably help protect teeth from cavities. We’re sorry to learn this wasn’t the case, as all our flosses undergo rigorous checks to ensure optimal performance. However, you may be interested in giving our Complete Satin Floss a try, as it wasn’t involved in the new fiber change. It has a satin-like texture for comfortable flossing, while also releasing a burst of mint freshness. Your feedback means a great deal to us, and we’ve shared your comments with our Quality Team. Our team would love to learn more, and you can share more with us by giving us a call at: (800) 566-7252.

Your experience with Oral-B Glide Pro-Health Deep Clean Dental Floss should be comfortable, with it sliding easily into tight spaces, removing plaque and debris with ease. We’re so sorry you’re not having that experience. While we recently updated the fiber used in our floss to meet changing regulations, we did work to keep consumers satisfied with the clean they receive. We have other flosses you may prefer, if the new texture isn’t working out for you, and we’d be happy to tell you more about them on any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you for taking the time to share your feedback on our Oral-B Glide Pro-Health Deep Clean Dental Floss. Your input is invaluable to us, and we'll pass it along to our Quality Team. We'd like to confirm that we have made changes to our floss. All of our floss products undergo numerous quality checks, and we strive to ensure that each one reaches you in perfect condition. With our consumers in mind, we're continually improving our materials to provide the best products possible. This has led to the introduction of a new microtextured floss fiber that is both strong and shred-resistant. We want all our consumers to enjoy a convenient flossing experience, and we apologize that this wasn't the case with your recent purchase. We understand that you've already received a refund, but we'd appreciate the opportunity to make it right. Please call us at (800) 566-7252.

We are always looking for ways to improve our great line-up of products, and we can understand the disappointment when a product you have come to depend on for your oral care routine is changed. We appreciate your dedicated use of our Oral-B Deep Clean Floss, and we are disappointed to hear that our new fiber is not living up to your previous experiences. All of our products go through many quality checks before reaching our consumers, and we would not expect it to feel as if you are flossing with a rubber band. Our new fiber is designed to offer a deeper clean while being gentle along the gum line, but since the product is causing discomfort we do recommend discontinuing the use of the floss. We would love a chance to gather more information so we are better able to assist you as well as get that to our Safety Team and we invite you to give our team a call at (800) 566-7252.

We appreciate your loyalty, and thank you for sharing your feedback, Ali. We apologize that our new micro-textured floss material feels rough and causes discomfort to your gums. This isn’t something we’d expect, as our new CleanTech fiber is designed to be both shred-resistant and gentle on the gums. We’ll share your comment with our Safety and Quality Teams. We want to assure you that our floss products undergo many safety checks to ensure they’re safe when used as directed. However, if you are experiencing discomfort we do recommend discontinuing use. Our flosses are also thoroughly checked for quality to make sure they provide a gentle and effective flossing experience. Please call us at (800) 566-7252. We want to learn more and help you find a floss that best fits your dental needs.