Oral-B Glide Pro-Health Deep Clean Dental Floss Cool Mint

We always expect consumers will be happy with the results they get from their Oral-B Glide Pro-Health Deep Clean Dental Floss with Cool Mint. Our Quality Team shares that the newly redesigned micro-textured floss slides easily between tight spaces, cleaning both gently and powerfully. When used regularly, Oral-B Glide manual floss products help reduce tooth decay and protect against cavities and gingivitis, an early form of gum disease, by removing plaque and food particles from between your teeth and just below the gumline. We're sorry to learn that you're not happy with this change, but we're confident we can help improve this situation. For more assistance, please call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you for leaving this review, and we're sorry to hear you're not a fan of our floss. We did recently make a change to our floss, as it now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and as a loyal Oral-B user, you know this isn't the quality we'd expect. We value your feedback and we'll share it with our Quality Team, including that you prefer the previous version. We invite you to give us a call at (800) 566-7252 to share more about your experience, and so we can help further.

We are dedicated to bringing our consumers the most innovative products for their oral care, and we can understand the frustration with the floss breaking and getting stuck between your teeth. As a dedicated user of our products, you know that we put an emphasis on quality, and this is not at all the level of performance that we would expect from the floss. We have designed our new Microtextured Fiber to slide easily between tight spaces while providing a gentle yet powerful clean, and we will share your feedback with our Quality and Safety Teams. Since the floss has been getting stuck between your teeth, we do recommend discontinuing the use of the product, but we would like to suggest giving our Oral-B Satin Floss or our Oral-B Essential Floss a try, as they are both made with their original formulas. We would greatly appreciate a chance to learn more about your experience, and invite you to give our team a call at (800) 566-7252.

We've recently made changes to our floss by introducing a new micro-textured fiber in Oral-B Glide Floss products. This new formulation aims to provide a noticeable cleaning experience while maintaining the same great clean you have come to expect from our floss. We’re sorry to hear that you're dissatisfied with the thickness of your purchase. When designing our products, we conduct extensive quality checks, research, and consumer testing to create features we believe you’ll love while ensuring optimal performance. We understand that preferences vary from person to person, so we truly appreciate your feedback, which has been shared with our Quality Team. Your input will be considered for future product improvements and designs. We’d like to learn more about your experience; please call us at (800) 566-7252 so we can assist you further.

Hey there. We are dedicated to continuously providing our consumers with the most innovative products for their oral care, and we are disappointed to hear that your recent use of our Oral-B Glide Deep Clean Floss did not offer the same exceptional experience you have come to expect. As you have noticed, we have transitioned the floss to our new Cleantech Fiber and updated the packaging. We have designed this fiber to offer a gentle yet powerful clean, and for it to cause discomfort is not at all the experience we would hope for you to have. As a regular user of our floss, you know that we take pride in the quality of our products, and we will share all of the feedback you have provided with our Safety, Quality, and Packaging Teams. While we do recommend discontinuing the use of the product since you have been experiencing discomfort, we would like to suggest trying our Oral-B Essential Floss or our Oral-B Satin Floss, as these are both made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you and encourage you to give our team a call at (800) 566-7252.

We appreciate your loyalty and for taking the time to share your experience with us. We never want you to be disappointed with our floss, and we apologize that the new CleanTech floss material hurts your gums and doesn’t remove food stuck between your teeth. We’ll share your message with our Quality and Safety Teams. When we design our products, we conduct extensive research and consumer testing to incorporate features that we believe you will love. The new floss material is designed to slide easily between teeth while being both durable and gentle. We want to assure you that all our floss products undergo thorough inspections to ensure they clean effectively and are safe to use as directed. We’re very sorry this wasn’t the case with your recent purchase. Safety is at the heart of everything we do, and we recommend you discontinue using this floss if you haven’t already done so. We want to learn more so we can provide you with the best assistance. Please call us at (800) 566-7252.

We're disappointed to hear you're not a fan of the new microtextured floss, and we're happy to help you. Thank you for sharing your experience with the new Oral-B Glide floss. We appreciate your feedback, and we will share it with our Quality and Research teams. We understand that the change in texture may take some getting used to, and hope you’ll give the new Glide floss another chance. We're happy to help you with any questions and recommend a floss for your flossing needs. Please call us at (800) 566-7252 so we can do so.

We're disappointed to hear that the floss is getting shredded in your teeth, Chantel, and we're happy to help you. Your safety is of high priority, and all our products go through many quality checks to ensure the best products and are thoroughly evaluated to be safe when used as directed. Please discontinue using the Oral-B Glide Deep Clean Floss you purchased as it's getting stuck in your teeth. We ask you to give us a call at (800) 566-7252, and we'll be happy to help you with the floss.

We appreciate you sharing your review with us, Mel, and we’re sorry to hear about the experience you had with our Deep Clean Floss. Please know that all our flosses undergo numerous quality checks to ensure they provide the best flossing experience. We’ve recently transitioned to a new microtextured floss fiber to help clean and glide between tight spaces, and we’re sorry to learn this wasn’t the case. As a recommendation, you may be interested in our Complete Satin Floss, as it wasn’t involved in the new fiber change. It has a satin-like texture for comfortable flossing while releasing a burst of mint freshness. We value your feedback, and our Quality Team would love to gather some more information so we can help you with this further. Please give us a call at (800) 566-7252.