Oral-B Glide Pro-Health Deep Clean Dental Floss Cool Mint

Thank you for your review, Carollina. As you can imagine, this isn't the experience we had hoped one of our loyal users would have with our new micro-textured fiber. We do extensive quality and consumer testing to get the design just right, so we value your feedback, and we'd like to connect to ensure your feedback and need for the old material to return is heard. We can be reached at 800-566-7252.

While the material for our Glide Pro-Health Deep Clean Dental Floss has changed to a new micro-textured fiber, when used as directed, you should still get the exceptional clean, glide, and durability you have come to know, love, and trust with our floss. We're sorry that this wasn't your experience. We have quality and safety checks in place, and since this isn't what we expect, we ask that you discontinue using it. We'd like to make a detailed report to our Quality and Safety Team in order to assist you further. Please call us at 800-566-7252.

We're so incredibly sorry that a loyal user of this floss isn't the biggest fan of our new micro-textured fiber. We're always looking to improve our users oral care experience, so we changed to this new material to ensure you get an exceptional glide, durability, and of course, cleaning. We'd like to learn more about your experience in order to assist you best. Please call us at 800-566-7252.

Thank you for your years of loyalty. We’re sorry to hear about your experience with our floss and your disappointment, especially when it doesn’t perform the way you expect. Your safety and satisfaction are very important to us, and our products are put through careful testing to ensure they’re safe when used as directed. If you experienced any discomfort, please discontinue use. Your feedback is valuable, and we’d like to learn more. Please call us at (800) 566-7252 so we can assist you further.

Andrew, nothing is more important to us than your complete satisfaction, so we're incredibly sorry to hear about the shredding you experienced, and that it isn't up to the same quality standard you have come to know, love, and trust. With the new durable and shred resistant micro-textured fiber, this isn't the experience we want you to have, especially since we have quality and safety checks in place to ensure this doesn't happen. In fact, after hearing from consumers like you, we are aware of the issue and our Product Quality team has identified the cause which will lead to improved product performance. Because you experienced this, we ask that you discontinue using it. We'd like to make a detailed report to our Quality and Safety Teams and help you with this. Please call us at 800-272-8611.

We’re sorry you’re not enjoying your recently purchased Oral-B Glide Pro-Health Clean Dental Floss with Cool Mint flavor. We’re proud of Oral-B’s place as the best performing floss in oral health care, and the new formulation has been designed to deliver identical results while delivering the comfort and strength consumers trust from us. This change can be difficult, and we encourage users to allow time to adjust to the new floss experience. Know we’re here to further assist, and happy to talk with you to ensure you get the best help possible. Call us any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Firstly, thank you so much for your continued loyalty and support. We're incredibly sorry to hear about the quality of your last batch of Pro-Health Deep Clean Mint Floss. With our extensive quality checks, and with the help of the new durable micro-textured fiber, we do not expect this floss to shred. We'd like to get to the bottom of this and help. Please call us at 800-566-7252.

We continuously strive to offer our consumers the most innovative products for their oral care routine, and we are disappointed to hear that your recent use of our Oral-B Glide Deep Clean Floss did not offer the same great experience you have come to love, Jenn. All of our products go through extensive testing to ensure their performance, and we would expect the Microtextured Fiber to leave you with a fresh, clean feeling after every use. While most of our flosses have changed to this new thread, we hope that you will try our Oral-B Essential Floss or our Oral-B Satin Floss, as these are both made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you as well as gather some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.

We're sorry to hear that you feel this way about our new micro-textured fiber, as it's designed to slide between tight spaces with ease while also being durable and comfortable to use. We also have many quality checks in place to ensure that you can rely on them. We'll be sure to share your feedback with our team, and if you'd prefer a floss that hasn't undergone a recent fiber change, we suggest giving our Satin Tape, Satin Floss, or Essential Floss a try. Please give us a call at (800) 566-7252 if you'd lke any further assistance.

We're sorry to hear that a loyal Oral-B fan like feels this way about new micro-textured fiber, as it's designed for durability and effective cleaning. Your feedback will be shared, and you're always welcome to give us a call at (800) 566-7252 if there's anything more we can assist you with.