Oral-B Kids' Electric Toothbrush with Sensitive Brush Head and Timer

We're thrilled you love the features of our toothbrushes, Semma, and we're sorry to hear the brush stopped working. Our products go through many quality checks, and we try our very best to make sure they reach you in perfect condition. We're very sorry that wasn't the case with your recent purchase, and we'll make sure to share your experience with our team. We want you to be able to use your brush. Please make sure that your toothbrush has been powered off before putting it on the charger, and it's not charging on or near a metal surface as it can interfere with the electromagnetic charge. Also try another outlet, and ensure the brush is placed on the charging pin correctly (it has a non-symmetrical shape). You're welcome to call us at (800) 566-7252, and we'll be happy to help you further with the brush.

Thank you for taking the time to leave this review, Jaiden. We can understand your frustration, as we know how important your oral health is, and we want you to be able to get back to your routine with a working brush. Our products go through many quality checks, and this isn't what we'd expect. We value your feedback, which we'll share with our Quality Team so we can continue to provide the best products. We'd like to gather more information and help further, so we invite you to give us a call (800) 566-7252

The well-being and comfort, especially of our younger consumers, are our top priorities. We are glad to hear that your wife was there to assist, and we hope that everyone is doing well now. Please know that all of our products go through extensive testing to ensure their quality and safety, and the brush head coming detached during use is not at all something we would expect. We are sure this goes without saying, but we would recommend discontinuing the use of this toothbrush. That being said, we would greatly appreciate a chance to learn more about your experience so we are better able to assist you as well as gather the most detailed information for our Quality and Safety Teams, and encourage you to give us a call at (800) 566-7252.

Thank you for taking the time to leave this review, Vickie. We're so happy to hear about your experience with our Oral-B Kids Electric Toothbrush. We strive to always provide the best products that help brighten your dazzling smile. If you'd like to share more, we invite you to give us a call at (800) 566-7252.

Thank you for taking the time to leave this review, Susi. We can understand your frustration as your Oral-B Toothbrush is not working as you'd expect. Our products go through many quality checks to ensure they reach you in perfect condition. We'd recommend that you're not charging on or near a metal surface, as this can interfere with the charger. To share more about your experience, and so we can help further, we invite you to call us at (800) 566-7252.

We never want you to feel disappointed when investing in a new toothbrush, so we're sorry to hear your Oral-B Kids' Electric Toothbrushes are having issues with holding a charge. We have numerous quality checks to ensure only the best products reach you. Oral-B electric toothbrushes should last between 3-5 years, so this isn't something we'd expect. When charging your toothbrush, it must be powered off before placing it on the charger. We also recommend charging your toothbrush away from any metal surface, as it can interfere with the electromagnetic charger. We'd love to learn more and help troubleshoot your toothbrushes. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We understand the importance of knowing your child's toothbrush is sanitary, and we are disappointed to hear that you experienced mold with your Oral-B Kids Electric Toothbrush. All of our products go through extensive testing to ensure their quality and performance, and this is not the experience that we would like you to have. Since mold requires organic material to grow, this can sometimes happen if there is toothpaste residue left over after brushing or if the brush is stored somewhere it is accessible to bacteria. To help prevent this in the future, we would recommend thoroughly rinsing the brush while it is still running, then turning the brush off, removing the head from the base, and drying it with a towel. After towel drying you should then let the brush head fully air dry before placing it back on the brush. While we would expect these tips to resolve the issue, we would love a chance to learn more about your experience so we are able to better assist you as well as get some additional information to our Quality Team, and invite you to give us a call at (800) 566-7252.

Thank you for taking the time to share your feedback with us. We’re sorry that the Oral-B Kids Rechargeable Toothbrush stopped working after five months. We’ll share your message with our Quality Team. Please know that this isn’t the quality we’d expect, as all our power toothbrushes undergo thorough quality checks to ensure you receive them in perfect condition. If the toothbrush is no longer working, we suggest plugging the charger into a different outlet or using another compatible charger and charging the brush for a full 16 hours. We also recommend ensuring the charger is not on or near any metal surfaces. We want to learn more and assist you with getting your child’s toothbrush working again. Please contact us at (800) 566-7252.

We appreciate you taking the time to leave your review; your feedback is valuable and will be shared with our Quality Team. We’re sorry to hear that you’re experiencing a buildup on your child's toothbrush despite your cleaning efforts, as this isn't the experience we want you to have. All of our products undergo thorough testing during the manufacturing process to ensure they reach you in the best possible condition. Leaking fluid is often just residue from regular use. Even with rinsing after each use, toothpaste can harden over time, creating a chalky coating that may appear black, brown, orange, pink, or grey on the metal shaft, rubber parts, and charger. While it is very rare, mold on a toothbrush can occur if the brush is stored in a location that is exposed to mold and bacteria, or if the plastic comes into contact with corrosive substances (e.g., cleaning agents, sprays, cosmetics, soaps, etc.). However, there is nothing in the actual brush head that can grow mold. Certain ingredients in these products can make the plastic porous, allowing dirt and moisture to settle. We understand that you have previously contacted customer service, but we'd like another opportunity to resolve this issue. Please give us a call at (800) 566-7252 so we can assist you further.

Thank you for taking the time to leave a review; your feedback is helpful and will be shared with our Quality Team. We apologize for the difficulties you're experiencing with your child's toothbrush battery. Please know that our products undergo strict quality checks to ensure optimal performance. The exact run time is highly depending on the individual brushing behavior. Factors like brushing frequency, duration, over-pressure applied during brushing can of course influence the battery run time. We recommend turning off your toothbrush before placing it on the charger. Additionally, please avoid charging it on or near metal surfaces, as this can interfere with the electromagnetic charger. For example, sinks with a steel or metal core, like porcelain, may cause interference. You may also want to try using a different power outlet or charging another device in the same outlet to troubleshoot the issue. We'd be happy to assist you further and gather more details for our review. Please give us a call at (800) 566-7252.

We're sorry to hear this, as we have strict quality checks in place to ensure that you can get the best possible results with our brushes. Please know that there’s nothing in our toothbrush components that would cause mold. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, it’s important to clean and dry your brush after each use. We hope this is helpful, and please give us a call at (800) 566-7252 if you'd like any further assistance.

Thank you for taking the time to share with us. Providing you with the best experience is what we strive for, and we're sorry to hear that we fell short. Your feedback is truly appreciated, and will be sure to share this with our team. If you have any questions, please feel free to give us a call at (800) 566-7252.

Thank you for sharing with us, Arielle. Our Oral-B products are put through many quality tests to provide you with the best brushing experience. Our Oral-B Kids Electric Toothbrush, is designed to last 30 minutes on a single charge, and we're sorry to hear it didn't meet your expectations. We'll be sure to share this with our team, and we'd like the opportunity to learn more about your experience. Please give us a call at (800) 566-7252.