Oral-B Kids' Electric Toothbrush with Sensitive Brush Head and Timer

Thank you for leaving your review, Ace. We’re sorry to hear about your experience and understand your concerns. Please be assured that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. Although rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that may make the plastic porous. We've also put a lot of thought and effort into the design to make it easier to clean. We recommend rinsing the brush head under running water with the handle turned on. Then, switch it off, remove the head, clean both parts separately, and dry them thoroughly before reattaching. Your feedback is important to us and will be shared with our team. We’d love to learn more and assist you further; please call us at (800) 566-7252.

Thank you for your feedback, Avle. We’re sorry to hear that your brush isn’t working as expected, and we never want you to feel disappointed. Please be assured that we put our products through many quality checks to ensure they perform at their best. We recommend the following troubleshooting tips for your toothbrush: 1. Please turn off your toothbrush before placing it on the charger. 2. Make sure you do not charge it on or near a metal surface, as this can interfere with the electromagnetic charger. For example, sinks with a steel or metal core, like porcelain, may cause interference. 3. Try using a different power outlet, or charge another device with the same outlet. Your input is important to us and will be shared with our team. We'd like to assist you further and gather more details. Please call us at (800) 566-7252 so we can help you get back to your best brushing routine.

Thanks for sharing your feedback, Karra. We’ll pass it to our Quality Team. We’re sorry to hear about your experience and understand your frustration. Please be assured that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. Although rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that may make the plastic porous. We recommend the following cleaning method: rinse the brush head under running water with the handle turned on. Then, switch it off, remove the head, clean both parts separately, and dry them thoroughly before reattaching. We hope these cleaning tips help, and we'd be happy to assist you further and learn more. Please give us a call at (800) 566-7252.

We always want our consumers to know that they can count on our toothbrushes to help make brushing fun and easy for their kids, and we are disappointed to learn that your Oral-B Kids Rechargeable Toothbrush stopped charging after three months. All of our products are extensively tested to ensure their performance, and this is not at all the experience that we would want you to have. We would love a chance to learn more about your experience so we are better able to assist you as well as gather some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.

Thank you for letting us know this, Jay. We assure you we perform diligent testing on our rechargeable toothbrushes to ensure they operate as expected, and last at least 2-3 years with regular use. We'd like to review some troubleshooting tips that may work for this model. First, ensure the toothbrush is switched to the "off" position before putting it on the charger. Also, ensure the handle is on the charging pin correctly, and facing forward (away from the power cord on the back of the charger), then charge the toothbrush for 24 hours. We hope this helps, but we're here if you need additional assistance. Please call us at 1-800-566-7252.

We know how surprising it must be to find mold on your daughter's toothbrush, and appreciate you bringing this to our attention. While very rare, this can occur if the brush is stored in a location that is exposed to mold and bacteria, and the plastic comes into contact with ingredients of a corrosive nature (e.g. cleaning agents, sprays, cosmetics, soaps, etc.). Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. So we can learn more and offer further assistance, please give us a call at (800) 566-7252.

We never want you to feel disappointed when using your Oral-B Kid's Electric Toothbrush. Our products undergo rigorous quality checks to ensure they reach you in perfect condition, providing the ultimate teeth-cleaning experience. Oral-B brush heads are designed with openings to allow water to flush through the brush head tube and let air inside. This venting ensures the brush head dries sufficiently after use and reduces moisture inside the tube. What you have described can occur if the brush is stored in a location exposed to mold, bacteria, or comes into contact with corrosive ingredients. Certain ingredients used in products can make the plastic porous, allowing dirt and moisture to find places to settle. To avoid this, it's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. Your satisfaction is important to us, and we'd like to learn more about your experience and help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We’re sorry to hear that both of your toothbrushes are not working as expected. Our toothbrushes undergo numerous quality checks to ensure optimal performance. We will share your feedback with our Quality Team. Meanwhile, we recommend the following troubleshooting tips for your toothbrushes: 1. Please turn off your toothbrush before placing it on the charger. 2. Make sure you do not charge it on or near a metal surface, as this can interfere with the electromagnetic charger. For example, sinks with a steel or metal core, like porcelain, may cause interference. 3. Try using a different power outlet, or charge another device with the same outlet. If these suggestions do not resolve your issue, we'd be happy to assist you further so you can return to your best brushing routine. Please call us at (800) 566-7252.

Thank you for taking the time to leave this review, Amy. We can understand how frustrating and somewhat alarming it can be to find residue of any kind coming from your toothbrush, especially when it's your child's. Safety is at the heart of everything we do, and we have many quality checks to ensure all products are of the highest quality. Please know that there’s nothing in our toothbrush components that would cause mold. Mold requires organic material to grow, which isn’t present in our brushes. Buildup can occur from regular use, even after rinsing, as water and toothpaste can harden over time on the brush head and handle. Depending on your toothpaste and water hardness, it can sometimes leave a residue that varies in color. We'd like to help further and learn more, and invite you to give us a call at (800) 566-7252.

We're very sorry to hear you experienced mold and charging issues with your toothbrush, Amy, and we're happy to help you. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, rinse the brush head under running water with the handle on. Then switch it off, remove the head, clean both parts separately, and dry them before reattaching. While we offer a 2-year warranty on most brushes, it does not cover damage from normal wear, misuse, or failure to maintain the product properly. When charging, please make sure your brush has been powered off before putting it on the charger. Ensure that you are not charging on or near a metal surface – this can interfere with the electromagnetic charger and also try another outlet to ensure it's not the outlet. Also, make sure he brush is placed on the charging pin correctly (it has a non-symmetrical shape). We're happy to help you and answer any questions you may have. Please call us at (800) 566-7252 so we can do so.

We're sorry to hear about your experience with the toothbrush, and we understand how frustrating this can be. The openings are designed to allow water to flush through the brush head tube, and to also allow air inside. This venting ensures the brush head dries sufficiently after use and also reduces moisture inside the tube. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, it’s important to clean and dry your brush after each use. Please rinse the brush head under running water with the handle on. Then switch it off, remove the head, clean both parts separately, and dry them before reattaching. Please give us a call at (800) 566-7252 for assistance for any questions you may have. We'll be happy to help you.

We always want our consumers, especially our younger ones, to feel comfortable when using our products, and we are disappointed to hear that your Oral-B Kids Electric Toothbrush was loud while in use, Sarah. We understand that the preferences of the users of our products may vary, and we do our best to offer a wide variety of toothbrushes in hopes that you will find one that your kids will love. If you have not already tried it, we would recommend using the sensitive mode, as this should help to reduce the level of noise and offer a gentle and effective cleaning. While we will be sure to share your feedback with our Quality Team, we would love a chance to learn more so we are better able to assist you, and invite you to give our team a call at (800) 566-7252.

We're thrilled you love the features of our toothbrushes, Semma, and we're sorry to hear the brush stopped working. Our products go through many quality checks, and we try our very best to make sure they reach you in perfect condition. We're very sorry that wasn't the case with your recent purchase, and we'll make sure to share your experience with our team. We want you to be able to use your brush. Please make sure that your toothbrush has been powered off before putting it on the charger, and it's not charging on or near a metal surface as it can interfere with the electromagnetic charge. Also try another outlet, and ensure the brush is placed on the charging pin correctly (it has a non-symmetrical shape). You're welcome to call us at (800) 566-7252, and we'll be happy to help you further with the brush.

Thank you for taking the time to leave this review, Jaiden. We can understand your frustration, as we know how important your oral health is, and we want you to be able to get back to your routine with a working brush. Our products go through many quality checks, and this isn't what we'd expect. We value your feedback, which we'll share with our Quality Team so we can continue to provide the best products. We'd like to gather more information and help further, so we invite you to give us a call (800) 566-7252

The well-being and comfort, especially of our younger consumers, are our top priorities. We are glad to hear that your wife was there to assist, and we hope that everyone is doing well now. Please know that all of our products go through extensive testing to ensure their quality and safety, and the brush head coming detached during use is not at all something we would expect. We are sure this goes without saying, but we would recommend discontinuing the use of this toothbrush. That being said, we would greatly appreciate a chance to learn more about your experience so we are better able to assist you as well as gather the most detailed information for our Quality and Safety Teams, and encourage you to give us a call at (800) 566-7252.