Kiehl's Facial Fuel Energizing Moisture Treatment (2.5 fl oz / 75ml)

Hi there! Thank you so much for taking the time to share your thoughtful feedback about Facial Fuel Daily Energizing Moisture Treatment for Men. We truly appreciate your loyalty and the care you’ve taken to tell us about your experience. We understand how frustrating it can be when a trusted favorite no longer feels the same, especially one you relied on after shaving each day. Your comments about the texture, scent, and performance are important to us and will be shared with our team. While we know it can be disappointing when a beloved product changes, you may enjoy trying other lightweight moisturizers from our collection. If you would like personalized recommendations tailored to your skin type, our Customer Care team is always happy to assist at Call 1-800-543-4572 ( Mon - Sun 10am-7pm EST). Thank you again for your feedback and for being a valued member of the Kiehl’s community.

Hi darata12, we are truly sorry for the disappointment regarding your recent purchase of Facial Fuel. We appreciate your long-time loyalty and your detailed observations about the "Invigorating" vs. "Energizing" packaging and formula. Kiehl's recently updated the Facial Fuel collection to enhance the cooling sensation and the caffeine boost, which did result in a slightly different scent and texture. However, we understand that a change to a favorite product is never easy, and we want to ensure you are 100% satisfied. To resolve this immediately, we kindly ask that you contact our Consumer Care team Mon - Sun 10:00AM - 7:00PM EST at 1-800-543-4572. One of our agents would be more than happy to investigate your order and provide a resolution suitable for you. We thank you for being a valued Kiehl's member and hope to speak with you soon!

Hi there! Thank you for taking the time to share your honest feedback with us. We truly appreciate your long-standing support of our men’s products and understand how disappointing it can be when favorite items or sizes are no longer available. Your comments regarding the Facial Fuel line, travel sizes, and discontinued products are incredibly valuable and will be shared with our team. We’re committed to continuously evaluating our offerings to best meet our customers’ needs, and feedback like yours plays an important role in that process. If you’d like assistance finding current alternatives or have questions about product availability, our team would be happy to help. Please feel free to give us a call at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We appreciate you being part of the Kiehl’s community.

Hi there! Thank you for sharing your feedback with us. We’re sorry to hear the current formula didn’t match your experience with the previous version, especially regarding the scent and texture. We truly appreciate you taking the time to let us know. If you’d like support finding a product better suited to your preferences, our team would be happy to help. Please feel free to call us at 1-800-543-4572, available Mon–Sun, 10am–7pm EST.

Hi there! Thank you for taking the time to share your experience. We’re sorry to hear your disappointment, especially given your long-time use of the product. We understand that pricing changes can be frustrating, and we truly appreciate you sharing this feedback. It has been passed along to our team. If you’d like to discuss your experience further or explore options that may better fit your needs, our team would be happy to help at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We value your loyalty and hope to have the opportunity to support you again.

Hi there! Thank you for sharing your experience with us. We’re sorry to hear that the Facial Fuel Daily Energizing Moisture Treatment for Men did not meet your expectations. We understand how disappointing it can be when a product doesn’t deliver the results you were hoping for. Skincare is personal, and results can vary depending on skin type and routine. We truly appreciate your feedback and will be sure to share it with our team. If you have any questions or would like help finding a routine that may be a better fit for your needs, we’d be happy to assist. You’re welcome to call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST).

Hi mrola123! We are sorry to hear about the experience your father had with the Fuel Daily Energizing Moisture Treatment for Men. We would like to speak with you directly about it. Please give us a call Mon - Sun 10:00AM - 7:00PM EST at 1-800-543-4572 for assistance and provide the case #44746388. Please note that it would be helpful if you have the product available when you call. We look forward to speaking with you and appreciate your patience as a valued Kiehl's member!