Kiehl's Facial Fuel Energizing Moisture Treatment for Men (4.2 fl oz / 125ml)

Hi there! Thank you for sharing your initial thoughts! We completely understand being in that 'wait and see' phase. Skincare results are often cumulative, and it typically takes about 28 days (a full skin cell turnover cycle) to see the true benefits of a new product. Additionally, many of our formulas are designed to be high-performance but gentle, so you might not feel a 'tingle' or a heavy residue—but rest assured, the active ingredients are hard at work! We’d love to hear your thoughts again in a few weeks, but if you have questions in the meantime, feel free to reach out at 1-800-543-4572 Mon - Fri 10am-7pm EST.

Hello! We’re so glad to hear you love our Facial Fuel Daily Invigorating Moisture Treatment! It’s a favorite for a reason. We sincerely apologize for the disappointment regarding the timing of our promotions and understand the inconvenience of missing out on a better deal. Our sales vary throughout the year, and while we can't always predict future offers, we recommend signing up for our newsletter to receive the most up-to-date notifications on upcoming events. We’ve shared your feedback with our marketing team to help us improve the customer experience. Thank you for your loyalty and for sharing your honest perspective with us!

Hi there! Thank you so much for taking the time to share your thoughtful feedback about Facial Fuel Daily Energizing Moisture Treatment for Men. We truly appreciate your loyalty and the care you’ve taken to tell us about your experience. We understand how frustrating it can be when a trusted favorite no longer feels the same, especially one you relied on after shaving each day. Your comments about the texture, scent, and performance are important to us and will be shared with our team. While we know it can be disappointing when a beloved product changes, you may enjoy trying other lightweight moisturizers from our collection. If you would like personalized recommendations tailored to your skin type, our Customer Care team is always happy to assist at Call 1-800-543-4572 ( Mon - Sun 10am-7pm EST). Thank you again for your feedback and for being a valued member of the Kiehl’s community.

Hi darata12, we are truly sorry for the disappointment regarding your recent purchase of Facial Fuel. We appreciate your long-time loyalty and your detailed observations about the "Invigorating" vs. "Energizing" packaging and formula. Kiehl's recently updated the Facial Fuel collection to enhance the cooling sensation and the caffeine boost, which did result in a slightly different scent and texture. However, we understand that a change to a favorite product is never easy, and we want to ensure you are 100% satisfied. To resolve this immediately, we kindly ask that you contact our Consumer Care team Mon - Sun 10:00AM - 7:00PM EST at 1-800-543-4572. One of our agents would be more than happy to investigate your order and provide a resolution suitable for you. We thank you for being a valued Kiehl's member and hope to speak with you soon!

Hi there! Thank you for taking the time to share your honest feedback with us. We truly appreciate your long-standing support of our men’s products and understand how disappointing it can be when favorite items or sizes are no longer available. Your comments regarding the Facial Fuel line, travel sizes, and discontinued products are incredibly valuable and will be shared with our team. We’re committed to continuously evaluating our offerings to best meet our customers’ needs, and feedback like yours plays an important role in that process. If you’d like assistance finding current alternatives or have questions about product availability, our team would be happy to help. Please feel free to give us a call at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We appreciate you being part of the Kiehl’s community.

Hi there! Thank you for sharing your feedback with us. We’re sorry to hear the current formula didn’t match your experience with the previous version, especially regarding the scent and texture. We truly appreciate you taking the time to let us know. If you’d like support finding a product better suited to your preferences, our team would be happy to help. Please feel free to call us at 1-800-543-4572, available Mon–Sun, 10am–7pm EST.